酒店回复: Hello ?,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
酒店回复: Hello Janine, Thank you for sharing your experience. We're glad to hear you found the location convenient and enjoyed the comfort of your room. Your feedback on the door key, TV issues, and breakfast order has been noted, as it helps us improve our services. We strive to enhance our guest experiences, and your insights are valuable. We hope your future travels bring you back to us for a better stay overall.
酒店回复: Hi Alvin,Thank you for reaching out. We understand your concerns and would like to clarify that your reservation was made through a third-party platform, *******, under a non-cancellable and non-refundable policy. This information is displayed at the time of booking, and guests are encouraged to review the terms carefully before confirming their reservation.Additionally, as part of Expedia’s billing agreement, payment was processed through a virtual card issued by them, rather than directly charging your personal card.We recommend contacting ******* directly if you have any questions regarding their cancellation or refund policies, as they manage the terms of your reservation.
位置就在美丽的小镇上，房间布置美观，早餐篮一早放门口，隔壁有米其林餐厅
房间超小，味道很大… 洗澡的水小到一滴滴的… 完全差评，早餐八点多还没一个人，对不起这个价格…
就算是一家汽车旅店吧，在小镇的中央地带，旁边就是一家米其林餐厅，小镇非常安静很多医术品商店，所有的餐厅都非常棒
窗户外边紧邻路，噪音比较大，早餐就是送到房门外的面包和牛奶。
性价比超低
好！位置很好！
对于喜欢在镇上散步的人来说，这里地理位置绝佳！附近有很多餐饮选择。我们觉得床很舒服，床单也超级柔软。虽然食物只是一篮预包装食品，配上牛奶泡麦片和苹果，但我们很感激，这些食物足够我们撑到收拾好出门。我们遇到的旅馆老板人很好，也很关心我们是否一切顺利。我们在这里住得很愉快。
不好
一开始真的很糟糕。门卡钥匙非常繁琐，操作不直观，我需要别人帮忙才能进房间（我的邻居也这么说）。我一进房间，电视就坏了，需要重置。我重置了，但还是不行。我被换到了另一个房间。然后，我明明说“不”却还是送来了早餐。结果，我付了钱，买了一些我并不想买的东西。位置不错，房间也很舒适。
这是酒店网站上公布的取消政策。
“所有预订均享受标准的全额退款取消政策，即在抵达日期前72小时下午3点前取消，除非客人确认函上另有说明。所有在取消政策截止日期前取消的预订均可全额退款。”
由于出现了一些情况，我们需要在截止日期前10天以上取消预订。酒店拒绝取消我们的预订。我联系了*******，并尝试联系酒店，但无果。我不明白我的预订有什么特别之处，也许是他们与*******达成了某种协议，导致无法取消。*******只会说：“抱歉，酒店拒绝了。”酒店拒绝与我讨论。所以我只能猜测原因。这似乎给了我们一个教训：如果价格相近，如果必须通过*******预订这家酒店，就不要使用；或者不要相信酒店的取消政策。
停车场很小，我们开的是辆大型F250，所以只能停在路边。停车看起来挺安全的。早餐很丰盛，但只有麦片、糕点和水果。我还以为会是热腾腾的饭菜呢。