酒店回复: Dear Zeth,Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience with us fell short of expectations. We strive to provide friendly service and a comfortable stay for all our guests, and I regret that we missed the mark during your visit.Please accept our sincere apologies for the check-in experience and any confusion regarding your room type. We understand how frustrating it must have been, especially after a long day of travel. We are also concerned to hear about the condition of the shower and the comfort of the beds, and we are addressing these maintenance issues promptly.We take all feedback seriously and will use your comments to help improve our service and communication. If you’re open to it, we’d appreciate the chance to learn more about your stay and make things right. I hope you have safe travels and a Blessed Day:)
5.0分
其他
Just stopped for the night but had a great stay! Quiet room, comfy bed, hot shower. Couldn't ask for more.
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酒店回复: Thank you for the kind words! We're so glad to hear you had a great stay—even if just for the night. It’s great to know you enjoyed a quiet room, a comfortable bed, and a hot shower. That’s exactly what we aim for!We hope to see you again the next time you’re passing through!
5.0分
其他
This was our last stop before home. The convenience and room as well as good breakfast, ended our vacation with pleasant experiences because of this hotel.
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酒店回复: You we were able to end you vacation on a positive note. I hope you have a Blessed Day and safe travels always:)
5.0分
情侣出游
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The front desk staff at check-in and check out and breakfast were very friendly and helpful. Rooms were clean and comfortable. The heater for the hot tub was broken which was our only disappointment.
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酒店回复: Thank you so much for your kind feedback! We're thrilled to hear that our front desk and breakfast staff made a great impression and that you found your room clean and comfortable. We do apologize for the inconvenience with the hot tub heater — we understand how disappointing that can be and are working to get it resolved as quickly as possible. We truly appreciate your understanding and hope to welcome you back again soon!
3.0分
其他
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It was clearly a busy weekend with volleyball teams from all over coming to stay. That being said, only one on staff for check in and getting things for guests. I waited for over 15 minutes to check in (with a line forming behind me). That was frustrating.
However, the room was clean. Breakfast was fine. I don’t know how the pool was, didn’t use it.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the wait during check-in — you're absolutely right that it was a very busy weekend, and we understand how frustrating delays can be, especially after a long trip. Your feedback is extremely valuable, and we’re actively working on ways to improve staffing during high-occupancy periods.We're glad to hear that you found your room clean and that you enjoyed breakfast. We hope you'll consider staying with us again so we can provide you with an even smoother experience next time. Thank you again for your honest feedback!
2.0分
情侣出游
I asked for handicap and it wasn’t. No grab bars for tub/ shower. No internet was told it was being worked on.
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酒店回复: Thank you for staying with us and for taking the time to share your experience. We're glad you appreciated aspects of the property and our front desk team, but we're truly sorry to hear that we fell short in a few important areas.We sincerely apologize that your request for an accessible room was not properly accommodated. Accessibility is something we take seriously, and we're reviewing this incident with our team to ensure such oversights do not happen again. We also regret the inconvenience caused by the lack of grab bars and the issues with our internet service during your stay. Reliable connectivity is something our guests expect, and we’re actively working to improve it.Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have another opportunity to better serve you in the future.
4.0分
商务出差
The TV sound didn’t work, but otherwise the room served what we needed. Front desk is incredibly friendly
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酒店回复: Thank you for your feedback and for rating us 8/10! We’re glad to hear the room met your needs and that you had a great experience with our front desk team — they’ll be happy to hear your kind words. We're sorry to hear about the issue with the TV sound and will be sure to follow up to ensure it's resolved. We appreciate you bringing it to our attention and hope to have the opportunity to welcome you back for an even better stay!
2.0分
家庭亲子
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There’s no lock on the window, didn’t felt safe sleeping there specially with the kids with me. The toilet emits pee smell after a few flushes, disgusting smell coming from somewhere. You cannot find the lady in the front desk, Terrible breakfast, nothing to eat didn’t replenish the eggs or dry patties, when ask where is the breakfast the guy said he is cooking it.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that we did not meet your expectations during your stay.We sincerely apologize for the issues you encountered, particularly with the window lock and the odor in the bathroom — both are unacceptable, and we take your safety and comfort very seriously. Our maintenance team has been notified and is addressing these concerns as a priority.We also regret that our breakfast service fell short during your visit. This is certainly not the standard we aim to uphold. We’re currently reviewing our breakfast procedures and staffing to ensure food is replenished promptly and guests are properly attended to.Your comments about the front desk availability are noted as well, and we’re taking steps to improve communication and staff visibility at all times.We truly value your feedback, as it helps us improve. We hope to have the opportunity to make it right and provide a much better experience should you choose to stay with us again.
4.0分
情侣出游
Comfortable accommodation, quiet (at least in our room, facing away from the freeway), had everything we needed.
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酒店回复: Thank you for your review and for rating us 8/10! We're glad to hear you had a comfortable and quiet stay and that everything you needed was provided. We appreciate your feedback and hope to welcome you back on your next visit!Let me know if you want to include a follow-up asking what could have made it a 10/10 — happy to help tailor it further.
3.0分
其他
Not as expected
Booked a suite…was definitely not a suite. It was a double queen room with a refrigerator. Don’t waste the money to upgrade to a suite.
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酒店回复: I understand there may have been some confusion regarding our suite accommodations. Our suites are larger guest rooms that include additional space and a pull-out couch for added comfort. While they may not have a fully separate living area, they are designed to offer more room and flexibility than a standard guest room.
别浪费你的钱。
预订了一间多床套房，我们下班后很晚才到城里，然后又要出差，去帮前台的女士帮忙，前台女士人品很差，一点人情味都没有，我指的是她一点人情味都没有，一点也不热情，一点也不问候，什么都没做，就直接递给我钥匙，没说什么，或者说这是你的钥匙，你在房间里，诸如此类，她肯定很讨厌上夜班。到了房间，那只是一张普通的双床大床，而不是那种带两张大床和双拉出式双人床的套房。我妻子去找前台，前台非常友好……她没有，然后告诉我妻子，或者你打电话要求宠物房，我不知道是谁打电话要求宠物房，说是我。但我们做了，床不舒服，第二天早上我儿子洗澡时，淋浴喷头的一部分开始脱落，坏了。如果你想找一个价格过高的垃圾场，这里很适合你。
Just stopped for the night but had a great stay! Quiet room, comfy bed, hot shower. Couldn't ask for more.
This was our last stop before home. The convenience and room as well as good breakfast, ended our vacation with pleasant experiences because of this hotel.
The front desk staff at check-in and check out and breakfast were very friendly and helpful. Rooms were clean and comfortable. The heater for the hot tub was broken which was our only disappointment.
It was clearly a busy weekend with volleyball teams from all over coming to stay. That being said, only one on staff for check in and getting things for guests. I waited for over 15 minutes to check in (with a line forming behind me). That was frustrating.
However, the room was clean. Breakfast was fine. I don’t know how the pool was, didn’t use it.
I asked for handicap and it wasn’t. No grab bars for tub/ shower. No internet was told it was being worked on.
The TV sound didn’t work, but otherwise the room served what we needed. Front desk is incredibly friendly
There’s no lock on the window, didn’t felt safe sleeping there specially with the kids with me. The toilet emits pee smell after a few flushes, disgusting smell coming from somewhere. You cannot find the lady in the front desk, Terrible breakfast, nothing to eat didn’t replenish the eggs or dry patties, when ask where is the breakfast the guy said he is cooking it.
Comfortable accommodation, quiet (at least in our room, facing away from the freeway), had everything we needed.
Not as expected
Booked a suite…was definitely not a suite. It was a double queen room with a refrigerator. Don’t waste the money to upgrade to a suite.