Room was clean, reasonably quiet, needed a few small maintenance issues to be corrects, but it was a pleasant stay.
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酒店回复: We would like to thank you for taking the time to complete our online survey about your recent stay with us. Feedback from our guests is very important to us, and your input helps us in our efforts to provide excellent service.Thank you so much for your business, and we look forward to seeing you in the future.Kind regards,Krizia OrtizQuality Inn Chicopee-Springfield
3.0分
家庭亲子
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This hotel has an excellent location right off the highway and walkable to many restaurants and businesses. The breakfast was a highlight; both hot and cold options. The staff were also lovely. The hotel condition itself is a little worn down and the room wasn’t super clean.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Chicopee-Springfield.Your feedback is important to us. Rest assured that we use your comments to continually improve to provide better experiences for our guests.We hope to see you again soon.Sincerely,Krizia OrtizQuality Inn Chicopee-Springfield
1.0分
其他
The rooms and hotel really needs to be upgraded. There were bugs and the bathrooms were terrible. My experience was not good.
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酒店回复: I am writing on behalf of the entire team of the Quality Inn Chicopee. We sincerely apologize for the recent issue that you experienced during your stay with us. We understand your disappointment, and it is certainly not the standard of service we strive to provide.We want to assure you that we have taken appropriate steps and that this issue has been addressed and we are working on it. We understand how these moments can impact your overall impression, and while we may not have met your expectations this time, we truly appreciate your feedback as we continue to evaluate ways to enhance the guest experience. Your feedback is vital to us, as it helps us improve our services to better meet your needs. Please know that we are already working tirelessly to ensure that all necessary steps are being taken to rectify this situation or any other situations in the future.We value you as our guest, and we are hopeful that you will give us another chance to provide you with the exceptional service that you deserve. Again, our sincerest apologies, and we hope to welcome you back in the near future.Respectfully,Krizia OrtizQuality Inn Chicopee
2.0分
其他
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Torn carpet throughout including in room, wallpaper missing/torn, rusted lighted fixtures, everything just a bit "off".
Staff was pleasant, I felt safe, heating worked.
1.0分
情侣出游
It smelled like smoke and mildew and was unclean.
The staff was helpful in the morning when we cancelled our extra night
酒店位置不错，周边买东西吃饭都很方便，有一个大的停车场房间也比较整洁，没有电梯，我到的时候在二楼需要贴着箱子走，其他没有问题，好评。
恰到好处
我需要一个地方住，以便探望生病的家人。价格合理，尤其是考虑到所有便利设施。我喜欢这里的早餐、舒适的床、宽敞的房间以及彬彬有礼的员工。酒店位置便利，靠近购物中心，那里有餐饮和购物场所。
选择另一家酒店
我们最初住的房间简直糟透了。地板脏得要命，踢脚线都掉了，天花板也快塌了。我们换了房间，情况也好不到哪里去。水管也不太好用。水槽和淋浴间的排水也不顺畅。淋浴水要花一个小时才能排到浴缸里。更别提那糟糕的床了。不推荐这家酒店。
这是我们住过的最糟糕的地方之一。房间里满是蟑螂，而且气味难闻。不过前台服务很好，对造成的不便表示歉意，并全额退款。
与其他 Quality Inn 酒店有很大不同，虽然家具更漂亮；但浴室和整个卧室看起来陈旧破旧
Room was clean, reasonably quiet, needed a few small maintenance issues to be corrects, but it was a pleasant stay.
This hotel has an excellent location right off the highway and walkable to many restaurants and businesses. The breakfast was a highlight; both hot and cold options. The staff were also lovely. The hotel condition itself is a little worn down and the room wasn’t super clean.
The rooms and hotel really needs to be upgraded. There were bugs and the bathrooms were terrible. My experience was not good.
Torn carpet throughout including in room, wallpaper missing/torn, rusted lighted fixtures, everything just a bit "off".
Staff was pleasant, I felt safe, heating worked.
It smelled like smoke and mildew and was unclean.
The staff was helpful in the morning when we cancelled our extra night