We stayed for 5 nights on a non business trip and can say our stay was excellent. Staff were all helpful and friendly. The food was superb from the restaurant as was the bar. The rooms were excellent too and very clean. Would definitely recommend staying in this hotel.
5.0分
其他
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**Received a warm welcome at my late evening walk in arrival from the only receptionist on duty. We were able to speak with each other in English and be understood. It was the second summer of the Pandemic. **Hotel was easy to find, in a safe, pleasant neighborhood, and near beautiful very old buildings with stunning architecture. The city of Brno is a gem for architectural attractiveness. **Receptionist quoted me a surprisingly low and very attractive room rate, included breakfast, and upgraded my room category without being asked. **I found myself on a high floor with a quiet interior and exterior in a large bedroom with a large bathroom. Both immaculate. **Bedroom and hallway floors were carpeted. Room phone was not connected. **After asking the delightful front desk receptionist for the ability to make calls within the hotel, she sent the overnight operations staffer to my room. He pronounced the phone to be ‘kaput,’ and left. I do understand reception had not collected a security deposit from me when I checked in and probably did not want to risk outgoing call usage. **Breakfast was the standard central-eastern European meat, cheese, and more meat and more cheese. And I recall fresh fruit and pastries as well as eggs. **I hope the hotel is still operating with the same gracious spirit as it did during my pandemic summer visit. It was delightful. I would stay there again happily. In my experience, the hotel set a gold standard. And, resulting from such a good experience I searched for OREA hotels at my subsequent destinations.
4.0分
朋友出游
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The hotel might look average on the outside but inside it's very pleasant and well equiped hotel with nice staff and great rooms. Breakfast on this place are very tasty and you have a lot of things to choose from. The bus stop is just across the street and the city train stop is not far away too. If you want to have a good stay in the city of Brno, this is the place.
真是一场灾难！Matej 接待处的人忙于教训我，而不是提供像样的客户服务。我预订了两晚，我没有表明我想要一张大号双人床，但我确实要求一间行政房。人们认为行政房会有一张大床，而不是两张儿童床。当我到达时，Matej 告诉我，我的行政房实际上会有两张儿童床，而不是一张大号床。我抱怨说我需要一张大号床，Matej 然后告诉我，我需要在预订时告诉他们，但这次他会给我安排一间有两张大号床的家庭房。到目前为止一切都很好。当我到达房间时，我发现没有办公桌可以供我工作。所以我打电话问第二天我是否可以换到一间有办公桌和大号床的行政房……就这样。Matej 接了电话，然后发生了以下事情：1. 他一直向我重复说我需要在预订时说明我想要什么。 2. 我告诉他，他已经这么说过了，我第二天想要的只是一间有书桌和一张大号床的房间。 3. 他告诉我我已经有两张大号床了，并再次重复道“你需要在预订时说明我想要什么。” 4. 我请他不要再重复了，我明白这一点，我只希望他第二天晚上解决我的问题。 5. 他一遍又一遍地重复道：“你需要在预订时说明我想要什么。” 6. 我再次要求他不要再教我了，他说：7. 我需要教你……这是一家会议酒店，这就是我们的工作方式，所以也许我建议你下次住在另一家酒店…… 8. 说真的，他说了上面的观点……他不可能错。他一遍又一遍地重复道“你需要在预订时说明我想要什么”。 9. 我让他别再教我了，第二天晚上再解决，他挂断了我的电话……是的，他做到了。10 我给他回电话，他告诉我他挂断电话是因为他不喜欢我对他说话的方式，然后继续……你知道……说：“你需要在预订时说明我想要什么。”他总共说了 14 次……是的，我数了一下。10. 我问他我是否可以和经理谈谈，他拒绝了，说经理在睡觉，他不会叫醒他……我说我不在乎，我想和经理谈谈……他说“如果你不在乎他的睡眠，那我就在乎了”……真的……11. 我问他叫什么名字，他告诉我叫马特杰，然后我就挂断了电话。所以 orea 更忙于教导他们的客户为什么他们错了，而不是试图解决他们的问题。我知道我需要更具体一点……我第一次听 matej 说的时候就明白了……不过我仍然认为行政房应该有大床，而不是两张儿童双层床……是的，把两张双层床拼在一起并不是一张大床……它只是两张儿童双层床拼在一起。话虽如此，问题在于 matej 需要不断讲课和教学，而不仅仅是看 c
不错的酒店，卧室很大，提供茶和咖啡，洗漱用品，吹风机，如果您需要熨斗，请咨询前台。工作人员非常友好，会说英语，酒吧工作人员非常高效，我们很快就得到了服务，有机会练习我的捷克语。早餐麦片、热食、新鲜水果和纸袋的选择很多，这样您可以自己拿任何食物在当天晚些时候吃
酒店离市区稍远，但有很多交通方式可以到达市中心。建筑本身有些陈旧，但显然经过了大规模的内部装修。房间虽小，但非常干净，设备齐全 - 可以欣赏到周围乡村的美景。浴室配有浴帘，浴帘上有一根伸缩杆。不幸的是，我在洗澡时它掉了下来。早餐很棒，选择多样。
不错的酒店，目前正在进行一些翻新。干净、实用，步行半小时或快速抵达镇上。房间较小，但早餐和客户服务弥补了这一不足。物有所值！
房间很宽敞，我们住在 9 楼。如果不移动床铺，房间很干净。浴室很干净。早餐种类不多，但有吃的。住了 2 晚，一切都很完美。除了收拾垃圾和更换毛巾（即使我没有把它们留在钉子里），他们没有使用扫帚/吸尘器，因为我必须把床移近一点，床底下的脏东西才能清理出来（不是很多）
我住过的最好的酒店之一，超级友善和热情的工作人员，早餐很棒，有很多很多的选择，非常好的新鲜产品，餐厅很棒，房间很宽敞，这让你想去回到那里
非常舒适的酒店，位置靠近市中心（步行约十五分钟）。友好而乐于助人的员工。房间干净、舒适、宽敞。浴室布置精美，配有舒适的淋浴。很棒的欧陆式早餐和非常丰富的自助餐。强烈推荐！！！
We stayed for 5 nights on a non business trip and can say our stay was excellent. Staff were all helpful and friendly. The food was superb from the restaurant as was the bar. The rooms were excellent too and very clean. Would definitely recommend staying in this hotel.
**Received a warm welcome at my late evening walk in arrival from the only receptionist on duty. We were able to speak with each other in English and be understood. It was the second summer of the Pandemic. **Hotel was easy to find, in a safe, pleasant neighborhood, and near beautiful very old buildings with stunning architecture. The city of Brno is a gem for architectural attractiveness. **Receptionist quoted me a surprisingly low and very attractive room rate, included breakfast, and upgraded my room category without being asked. **I found myself on a high floor with a quiet interior and exterior in a large bedroom with a large bathroom. Both immaculate. **Bedroom and hallway floors were carpeted. Room phone was not connected. **After asking the delightful front desk receptionist for the ability to make calls within the hotel, she sent the overnight operations staffer to my room. He pronounced the phone to be ‘kaput,’ and left. I do understand reception had not collected a security deposit from me when I checked in and probably did not want to risk outgoing call usage. **Breakfast was the standard central-eastern European meat, cheese, and more meat and more cheese. And I recall fresh fruit and pastries as well as eggs. **I hope the hotel is still operating with the same gracious spirit as it did during my pandemic summer visit. It was delightful. I would stay there again happily. In my experience, the hotel set a gold standard. And, resulting from such a good experience I searched for OREA hotels at my subsequent destinations.
The hotel might look average on the outside but inside it's very pleasant and well equiped hotel with nice staff and great rooms. Breakfast on this place are very tasty and you have a lot of things to choose from. The bus stop is just across the street and the city train stop is not far away too. If you want to have a good stay in the city of Brno, this is the place.