I do not normally leave negative reviews, this was the worst hotel experience I have ever had. I waited for twenty minutes to be able to check in, not because they were busy, but because there was no one to be found. If i hadn't had a reservation and paid for the stay, I would have left. she appeared to be very high when she did show up. the hallway floors were disgusting, had not been vacuumed in a long time. the room was dirty, so much dirt, dust and debris behind the TV, the mirror was so milky and dirty, she sheets felt like outdoor furniture material. I had hiked 10 miles that day and wanted to soak, there was no drain plug. I called and requested one, she stated she would bring one, 30 min. passed, still nothing. I went downstairs, she told me she could not find one. we laid down for bed, and the tv did not work. from the moment we arrived, until the moment we left, it was a total negative experience.
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酒店回复: Thank you for taking the time to share your experience with us. I sincerely apologize for the challenges you faced during your stay. Your feedback regarding the check-in delay and the cleanliness of the hallway and room is concerning, and I assure you that we are committed to addressing these issues.I understand how frustrating it must have been to wait for a drain plug and then be unable to enjoy the amenities as intended. I am sorry that our team was unable to meet your needs promptly. We strive to provide a welcoming environment, and it is clear we fell short in this instance. We truly value your input and hope to have the opportunity to provide you with a better experience in the future.
3.0分
家庭亲子
Decor was nice but trash in floor of bedroom and bathroom looked as though it had not been cleaned in a while.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us at the Wingate by Wyndham Marietta Conference Center. We appreciate your comments about the decor and are pleased to hear that it resonated with you.However, we sincerely apologize for the issues you encountered with cleanliness in both the bedroom and bathroom. This is not the standard we strive for, and your observations will be taken seriously as we work to improve our housekeeping practices. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short during your visit.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience that reflects our commitment to guest satisfaction.
1.0分
其他
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I booked my stay on the Internet and it said you have a pool and a bar. Well, the pool is closed and there is no bar. There is nothing in the vending machines. The soda machine was out of order. I thought maybe I could get a compensation back for my stay that the girl at the front desk says it’s not her responsibility to do that but he was very nice.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disappointment you experienced due to the pool being closed and the absence of a bar. We understand how important these amenities can be to enhance your stay, and we regret that we were unable to meet your expectations in this regard.Additionally, we are sorry to hear about the issues with the vending machines and the soda machine being out of order. Your comments are valuable, and we will address these matters to ensure better service in the future.We appreciate your kind words about our front desk staff, and we will make sure to recognize their efforts. Your experience matters to us, and we hope you will consider giving us another chance to provide you with a more enjoyable visit.
1.0分
其他
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Horrible
It was absolutely horrible. Staff walking around with no shoes, beds broke down, internet broke dow ln, bathrooms on main floor only had 1 sink and 2 toilets working. Hardly any aor conditioning. Lastly staff was very rude!!
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay. Your comments regarding the staff's attire and behavior are concerning, and we will address this with our team to ensure a more professional atmosphere in the future.We are also sorry to hear about the issues with the beds, internet, and restroom facilities. Your insights are invaluable as we strive to maintain and improve our services and amenities. We understand how critical air conditioning is, especially during warm weather, and we will investigate this matter further.We appreciate your feedback and hope to provide a much better experience in the future.
1.0分
其他
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Came with a tattoo convention group, staff was very friendly and helpful to me and my husband, however the rooms were not the cleanest, the water there is terrible
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you and your husband found our staff to be friendly and helpful during your visit, especially while attending the tattoo convention.However, we sincerely apologize for the cleanliness issues you experienced in your room, as well as the concerns regarding the water quality. Your comments are invaluable, and we will address these matters with our housekeeping team to ensure that our standards are upheld consistently. Cleanliness and comfort are our top priorities, and we regret that we fell short in these areas during your stay.We appreciate your insights and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
2.0分
情侣出游
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Hotel is older and rooms are in disrepair. You wouldn’t know from the outside. Our air conditioner unit was held up with 2 cups. The back of the door looked like they started to paint it and gave up. The elevator was scary with male private parts scratched onto the elevator wall. There was mold on the ceiling. There was a hair guard from hair clippers on the bedroom floor and trash under the bathroom cabinet. With all the above complaints the staff was wonderful. The owner of this hotel owes his employees a better place to work and a huge raise.
2.0分
情侣出游
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Checked in ok. Room ok, bathroom had dirt and dust all around the floorboard. Felt kind of dirty. The continental breakfast, it is open Six to nine am, we went down about 8:15, the food had all been taken away. Along with other guest, we tried to find someone to help us. The checkout desk was empty, three other people were waiting as well. I went around calling , no answer, we all just tossed our room keys on the counter and left. It is checkout time, someone should have been there. Four parties left with us. I will never check in there again.
1.0分
其他
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Close this hotel
First the outside looks great. However, once you walk in it's another story. The hotel needs a lot of work. Needs new paint job and some construction help. The breakfast was a joke. Only had sausage and pre-made pancakes. The silverware was questionable. I had to eat breakfast with my fingers. The major issue I had was room key was deactivated and there was no hotel attendant on duty. I had already stayed one night and was prepared to complete my stay. When i found the manager, on my floor I told her that my key was deactivated. She said that's been happening all day. Only choice was to check out early or stay. I told her I will check out. So, I got my stuff out and checked out. I stayed at this hotel because my current apartment was being fixed. Luckily, it was fixed. So, I did not have to get another hotrl home
1.0分
情侣出游
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Place was a train wreck. Under staffed. Broken equipment. Terrible breakfast. Room hadn’t been decently cleaned in awhile judging by the cobwebs on the window. Dirty shower. Ratty furniture. Pealing paint. Ripped up rug. Broken hot tub. Never again.
员工非常友善和专业。设施可能需要一些升级，但总的来说物有所值。
10/10 Do not recommend
I do not normally leave negative reviews, this was the worst hotel experience I have ever had. I waited for twenty minutes to be able to check in, not because they were busy, but because there was no one to be found. If i hadn't had a reservation and paid for the stay, I would have left. she appeared to be very high when she did show up. the hallway floors were disgusting, had not been vacuumed in a long time. the room was dirty, so much dirt, dust and debris behind the TV, the mirror was so milky and dirty, she sheets felt like outdoor furniture material. I had hiked 10 miles that day and wanted to soak, there was no drain plug. I called and requested one, she stated she would bring one, 30 min. passed, still nothing. I went downstairs, she told me she could not find one. we laid down for bed, and the tv did not work. from the moment we arrived, until the moment we left, it was a total negative experience.
Decor was nice but trash in floor of bedroom and bathroom looked as though it had not been cleaned in a while.
I booked my stay on the Internet and it said you have a pool and a bar. Well, the pool is closed and there is no bar. There is nothing in the vending machines. The soda machine was out of order. I thought maybe I could get a compensation back for my stay that the girl at the front desk says it’s not her responsibility to do that but he was very nice.
Horrible
It was absolutely horrible. Staff walking around with no shoes, beds broke down, internet broke dow ln, bathrooms on main floor only had 1 sink and 2 toilets working. Hardly any aor conditioning. Lastly staff was very rude!!
Came with a tattoo convention group, staff was very friendly and helpful to me and my husband, however the rooms were not the cleanest, the water there is terrible
Hotel is older and rooms are in disrepair. You wouldn’t know from the outside. Our air conditioner unit was held up with 2 cups. The back of the door looked like they started to paint it and gave up. The elevator was scary with male private parts scratched onto the elevator wall. There was mold on the ceiling. There was a hair guard from hair clippers on the bedroom floor and trash under the bathroom cabinet. With all the above complaints the staff was wonderful. The owner of this hotel owes his employees a better place to work and a huge raise.
Checked in ok. Room ok, bathroom had dirt and dust all around the floorboard. Felt kind of dirty. The continental breakfast, it is open Six to nine am, we went down about 8:15, the food had all been taken away. Along with other guest, we tried to find someone to help us. The checkout desk was empty, three other people were waiting as well. I went around calling , no answer, we all just tossed our room keys on the counter and left. It is checkout time, someone should have been there. Four parties left with us. I will never check in there again.
Close this hotel
First the outside looks great. However, once you walk in it's another story. The hotel needs a lot of work. Needs new paint job and some construction help. The breakfast was a joke. Only had sausage and pre-made pancakes. The silverware was questionable. I had to eat breakfast with my fingers. The major issue I had was room key was deactivated and there was no hotel attendant on duty. I had already stayed one night and was prepared to complete my stay. When i found the manager, on my floor I told her that my key was deactivated. She said that's been happening all day. Only choice was to check out early or stay. I told her I will check out. So, I got my stuff out and checked out. I stayed at this hotel because my current apartment was being fixed. Luckily, it was fixed. So, I did not have to get another hotrl home
Place was a train wreck. Under staffed. Broken equipment. Terrible breakfast. Room hadn’t been decently cleaned in awhile judging by the cobwebs on the window. Dirty shower. Ratty furniture. Pealing paint. Ripped up rug. Broken hot tub. Never again.