酒店回复: Dear Guest,We’re very sorry to hear that you had trouble finding our hotel. We understand how frustrating that can be after a long trip. We’ll review our online directions and signage to ensure they’re clearer for future guests. Thank you for bringing this to our attention, and we hope you’ll give us another chance to serve you.Vidhi Patel, Sleep Inn & Suites
1.0分
其他
I didn't stay but was charged even after I emailed the property because I couldn't cancel on the website.
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酒店回复: I didn't stay but was charged even after I emailed the property because I couldn't cancel on the website.Respond
2.0分
商务出差
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The room had a slight smell, the bathroom & tub needs updating. The sink stopped up during our stay. A few of the wall outlets were missing covers. The 2nd floor hallway felt as if it had "dips" in it as we walked to our room. The room keys were not printed/keyed properly & you have to insert them different to access the room. We alerted the front desk & were told maintenance would take care of it...never did. We initally asked for another room & they attempted to switch us from a suite to a one bed room (for 3 people) at the same price. We declined due to an inadequate accomodations. The breakfast can be described as continental; but food area was not clean & the limited items were picked over. We expressed our concerns to the front desk clerk but she claimed that the building is just "old" & there was nothing she could do.....while on the phone on speaker with her mother talking about customers getting on her nerves while a 10-12 year old child stood behind the computer watching as she was inputting personal information. I would never stay there again. If i could have gotten my money back, I would've had no problem staying elsewhere.
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酒店回复: Dear Guest,Thank you for taking the time to share such a detailed review. We sincerely apologize for the inconvenience you experienced during your stay. The issues you described — from maintenance concerns to the condition of the breakfast area and the unprofessional behavior at the front desk — are absolutely not reflective of the standards we strive to uphold. Your feedback has been shared with our management team so immediate corrective steps can be taken.We appreciate you bringing these matters to our attention and truly regret that we fell short of expectations.Sincerely,Vidhi PatelSleep Inn & Suites
4.0分
其他
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Room was spacious and bed was very comfortable . Bath towels were supple. Furnishings were fine but bathroom needs a coat of paint, several chips evident and faucet and other metal parts needed a good scrubbing or replacement bc rusting evident. Would give them another try tho!
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear you found the room spacious and the bed comfortable. We appreciate your comments regarding the bathroom and fixtures, and we will address these areas to improve our guests’ experience. We’re happy to know you would consider staying with us again and look forward to welcoming you back.Vidhi PatelSleep Inn & Suites
3.0分
其他
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Decent room. Staff wasn’t the friendliest and house keeping knocked on my door at 9am first and again at 11am. 11am was check out but I couldn’t get to the door fast enough to walk out before she had knocked 3 times.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found the room decent, but we’re very sorry for the inconvenience caused by the early and repeated housekeeping knocks. This is not the experience we want our guests to have. We’ll be addressing this with our team to ensure better communication and more respectful timing moving forward. We also apologize if our staff didn’t come across as friendly. Your comments help us improve.Thank you for bringing this to our attention, and we hope to provide you with a smoother stay in the future.Vidhi Patel, Sleep Inn & Suites
5.0分
情侣出游
The room was clean, large tv w many channels, comfortable bed and a hot breakfast.
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the clean room, comfortable bed, large TV selection, and our hot breakfast offerings. Your satisfaction means a lot to us, and we’re glad we could provide a pleasant stay.We look forward to welcoming you back again soon.Sincerely,Vidhi PatelSleep Inn & Suites
2.0分
商务出差
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The room appeared dirty and was extremely old. The door buckled, the bathroom counter was stained as well as the bathroom walls and bed sheets. I slept in clothes because I was so uncomfortable. Hallways have little lighting and the same with the parking lot. Pictures appear fine but the property is very different.
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酒店回复: Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the condition of your room and the discomfort you felt during your stay. The issues you described are not acceptable, and we take your concerns very seriously. Your comments about cleanliness, lighting, and overall upkeep have been shared with our housekeeping and maintenance teams for immediate attention.We truly regret that the property did not meet your expectations and appreciate you bringing these matters to our attention so we can work on improving the guest experience.Vidhi Patel, Sleep Inn & Suites
1.0分
其他
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Walla in room are dirty. They put a $50 security deposit on my CC. Never returned it. When I tried calling to ask why, no one ever answered the phone. Breakfast was a joke. Customer Service was poor. Spend your money elsewhere
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酒店回复: Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about room cleanliness, breakfast, and customer service has been shared with our team for improvement. Regarding the $50 security deposit, please note it may take 5–7 business days to return to your card, depending on your bank’s processing time. We regret the frustration this caused and appreciate you bringing it to our attention.Vidhi PatelSleep Inn & Suites
4.0分
其他
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This hotel was really good for the price. Right next to the concert venue. The only reason I am doing 4 stars because the walls are very thin. We could hear our neighbors TV, and could hear every single word from their convos.
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酒店回复: Dear Guest,Thank you so much for your positive feedback and 4-star rating. We’re glad you enjoyed our convenient location and found the hotel to be a great value. We apologize for the thin walls and any noise disturbances during your stay, your comments will help us improve guest comfort. We hope to welcome you back soon!Vidhi Patel, Sleep Inn & Suites
9点的时候早餐已经没有了，我们不得不等待，鸡蛋是冷的，早餐菜单应该改进。
没有酒店
I didn't stay but was charged even after I emailed the property because I couldn't cancel on the website.
The room had a slight smell, the bathroom & tub needs updating. The sink stopped up during our stay. A few of the wall outlets were missing covers. The 2nd floor hallway felt as if it had "dips" in it as we walked to our room. The room keys were not printed/keyed properly & you have to insert them different to access the room. We alerted the front desk & were told maintenance would take care of it...never did. We initally asked for another room & they attempted to switch us from a suite to a one bed room (for 3 people) at the same price. We declined due to an inadequate accomodations. The breakfast can be described as continental; but food area was not clean & the limited items were picked over. We expressed our concerns to the front desk clerk but she claimed that the building is just "old" & there was nothing she could do.....while on the phone on speaker with her mother talking about customers getting on her nerves while a 10-12 year old child stood behind the computer watching as she was inputting personal information. I would never stay there again. If i could have gotten my money back, I would've had no problem staying elsewhere.
Room was spacious and bed was very comfortable . Bath towels were supple. Furnishings were fine but bathroom needs a coat of paint, several chips evident and faucet and other metal parts needed a good scrubbing or replacement bc rusting evident. Would give them another try tho!
Decent room. Staff wasn’t the friendliest and house keeping knocked on my door at 9am first and again at 11am. 11am was check out but I couldn’t get to the door fast enough to walk out before she had knocked 3 times.
The room was clean, large tv w many channels, comfortable bed and a hot breakfast.
The room appeared dirty and was extremely old. The door buckled, the bathroom counter was stained as well as the bathroom walls and bed sheets. I slept in clothes because I was so uncomfortable. Hallways have little lighting and the same with the parking lot. Pictures appear fine but the property is very different.
Walla in room are dirty. They put a $50 security deposit on my CC. Never returned it. When I tried calling to ask why, no one ever answered the phone. Breakfast was a joke. Customer Service was poor. Spend your money elsewhere
This hotel was really good for the price. Right next to the concert venue. The only reason I am doing 4 stars because the walls are very thin. We could hear our neighbors TV, and could hear every single word from their convos.