酒店回复: Dear Guest,Thank you so much for choosing to stay with us and for taking the time to complete our survey. We truly appreciate your wonderful feedback and are delighted to hear that you had a positive experience. Your insights are valuable to us and help us continue to improve our services.We look forward to welcoming you back soon!Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
3.0分
其他
Staff was excellent, room quality was not very good, musty smell, cleanliness was ok, woke up at 3am to sound of rodents in walls, left at 4am
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酒店回复: Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the issue you mentioned, our walls are concrete with flat sheetrock, so rodents are highly unlikely. Since we do accept pets at our location, it’s possible that a neighboring guest’s pet may have caused some noise. Nonetheless, we understand how disruptive this was for you, and we’re very sorry.We also regret that the room did not meet your expectations in terms of cleanliness and smell. Please know that we hold our standards high at this location, and we take your concerns seriously. We will address these issues with our team to prevent them from happening again.Once again, we apologize for the discomfort you experienced, and we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future.Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
4.0分
情侣出游
The room was neat, Clean and quiet. The staff was friendly and helpful. The breakfast was basic but good.
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酒店回复: Dear Guest,Thank you for choosing to stay with us at Econo Lodge Lenoir City, TN. We truly appreciate your kind words and are delighted to hear that you found the room neat, clean, and quiet. Our team takes pride in providing friendly and helpful service, and we're glad you felt welcomed. We're also pleased you enjoyed the breakfast. We hope to see you again soon!Safe travels, Umesh Patel, General Manager, Econo Lodge Lenoir City, TN, Best of Choice Award 2024, Ring of Honor Award 2025
3.0分
情侣出游
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Room was small, clean. More choices for breakfast. Breakfast meat choices would have been nice. Price was better than other local hotels because of a UT football game. I checked ratings before I made reservations. Friendly staff. I’m
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酒店回复: Dear Guest,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear you enjoyed your stay. We also value your suggestions regarding breakfast options and will consider them as we strive to improve our offerings. It’s wonderful to know that you found our pricing competitive and our staff friendly.We look forward to welcoming you again in the future!Best regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
5.0分
其他
Comfortable, safe room. Night manager was exceptional. He was super friendly and gave us information about local restaurants.
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酒店回复: Dear Guest,Thank you so much for choosing to stay with us and for sharing your wonderful feedback. We're delighted to hear that you found your room comfortable and safe. It's also fantastic to know that our night manager made a positive impression with his friendly attitude and helpful local recommendations. We look forward to welcoming you back in the future!Best regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
5.0分
情侣出游
The staff were VERY friendly!! The kept the breakfast area stocked and clean! Would DEFINITELY stay again
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酒店回复: Dear Guest,Thank you so much for your kind words! We truly appreciate you choosing to stay with us and are delighted to hear that you enjoyed our friendly staff and the breakfast area. Your feedback motivates us to continue providing a great experience for our guests. We look forward to welcoming you back soon!Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
3.0分
其他
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There was not much of a breakfast at all. And what there was, only had 2-3 sitting out. (yogurts and biscuits) There was a gap at the door and a stink bug got into the room. The staff was friendly but the cost was way too high. It had went up in price from a few days prior just because a football game was in Knoxville. We stayed at another Econo Lodge recently and it had an actual breakfast, B&G, eggs, sausage, toast, fruit, yogurts and more juices than just orange juice.
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酒店回复: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to complete our survey. We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay.Regarding the breakfast, I apologize if it was not clearly communicated. We do offer a variety of items including biscuits & sausage gravy, bagels, toast with two types of jam & peanut butter, muffins, honey buns, yogurt, hard-boiled eggs, milk, two types of cereal, waffles, oatmeal, hot chocolate, coffee (regular & decaffeinated) with a variety of flavored creamers, half & half, tea, and orange juice. However, I understand that only a few items were available at the time, which is not ideal. We constantly refill breakfast as we go. We will review our breakfast to improve the experience for future guests.I also apologize for the inconvenience caused by the gap at the door and the presence of a stink bug in your room. We will address these issues promptly to prevent recurrence. Additionally, I regret that the room rate seemed high due to recent price increases related to local events. We strive to offer competitive rates, but prices can fluctuate based on demand.Thank you again for your feedback. We value your comments and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
5.0分
其他
We were welcomed by the front desk staff very nicely. And it was clean and quiet.
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酒店回复: Dear Guest,Thank you for choosing to stay with us. We're delighted to hear that you were warmly welcomed by our front desk staff and that you found your stay to be clean and quiet. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Warm regards,Umesh PatelGeneral ManagerEconolodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
4.0分
家庭亲子
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The hotel was a little rundown on some areas and the breakfast was quite basic. The Manager was a real pleasure to talk to. Quite knowledgeable and very pleasant.
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酒店回复: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you enjoyed your interaction with our Manager and found them to be knowledgeable and pleasant. We appreciate your honesty regarding the condition of some areas and the breakfast offerings. Please rest assured that we are continually working to improve our facilities and amenities, and your feedback will certainly help us in that effort.We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir city, TNBest of Choice Award 2024Ring of Honor Award 2025
5.0分
其他
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More bang for your buck
This is a very clean hotel wirh air conditioning that works well. The shower has strong water pressure. Plenty of restaurants close by. Plenty of breakfast options. I had waffles. Staff is professional and friendly.
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酒店回复: Dear Guest,Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfortable air conditioning, and the strong water pressure in the shower. It's great to know that our convenient location near numerous restaurants and our breakfast options, including the waffles, met your expectations.Our team takes pride in providing professional and friendly service, and we're pleased that you felt welcomed. We truly appreciate your kind words and look forward to welcoming you back in the future!Warm regards,Umesh PatelGeneral ManagerEcono Lodge, Lenoir City, TNBest of Choice Award 2024Ring of Honor Award 2025
非常好
Staff was excellent, room quality was not very good, musty smell, cleanliness was ok, woke up at 3am to sound of rodents in walls, left at 4am
The room was neat, Clean and quiet. The staff was friendly and helpful. The breakfast was basic but good.
Room was small, clean. More choices for breakfast. Breakfast meat choices would have been nice. Price was better than other local hotels because of a UT football game. I checked ratings before I made reservations. Friendly staff. I’m
Comfortable, safe room. Night manager was exceptional. He was super friendly and gave us information about local restaurants.
The staff were VERY friendly!! The kept the breakfast area stocked and clean! Would DEFINITELY stay again
There was not much of a breakfast at all. And what there was, only had 2-3 sitting out. (yogurts and biscuits) There was a gap at the door and a stink bug got into the room. The staff was friendly but the cost was way too high. It had went up in price from a few days prior just because a football game was in Knoxville. We stayed at another Econo Lodge recently and it had an actual breakfast, B&G, eggs, sausage, toast, fruit, yogurts and more juices than just orange juice.
We were welcomed by the front desk staff very nicely. And it was clean and quiet.
The hotel was a little rundown on some areas and the breakfast was quite basic. The Manager was a real pleasure to talk to. Quite knowledgeable and very pleasant.
More bang for your buck
This is a very clean hotel wirh air conditioning that works well. The shower has strong water pressure. Plenty of restaurants close by. Plenty of breakfast options. I had waffles. Staff is professional and friendly.