酒店回复: Thank you for taking the time to complete our survey. I have discussed your concerns with our staff. We hope to see you again.
1.0分
其他
Calling head office to report staff entering our room without permission or reason. The employee thought I was left.
酒店回复: Thankn you for taking the time to complete our survey.
1.0分
其他
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Weekend getaway
The place was falling apart, holes in the ceiling in the shower. Sheets with stains and the room had dirt all over. Double room only 2 towels. Took our towels on the first day and didn't replace. No other service. Had to go request more towels would only give 2, had 3 people in the room. The pool was nice and the lady at check in was sweet but overall just not a great place. Beds were comfortable enough but the lack of cleanliness over shadowed all the positives.
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酒店回复: Thank you for taking the time to complete our survey. We apologize that your stay was not up to your expectations.
2.0分
其他
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The staff were friendly. The room had a smell to it. The bed look like someone had been sleeping in it and housekeeping just fixed it. The pillow cases were very wrinkled. The comforter had a burn hole in it. The curtains were coming from the window. One of the lamps had gray duck tape wrapped around it. I was not satisfied. I was disappointed. I couldn’t cancel it. I didn’t feel like going through the motion. So I cleaned and sprayed some air freshener. I will not be staying there again.
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酒店回复: Thank you for taking the time to complete our survey. We apologize that your stay was not up to your expectations.
3.0分
家庭亲子
Room was clean but tub and phone were not working. The lady at desk was very nice and immediately had both fixed. Ac unit very loud.
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酒店回复: Thank you for taking the time to complete our survey. We apologize that your stay was up to your expectation.
5.0分
其他
I like that the rooms and property was nice and clean and smelled good.
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酒店回复: Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you again soon.
1.0分
其他
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Not a good stay!
This hotel is so outdated. The doorknob in the bathroom was almost coming off. And the shower curtain rod was loose also. The bed frame creaked with every move. The air unit made noises.
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酒店回复: Thank you for taking the time to complete our survey. We apologize that your stay was not up to your expectations.
2.0分
商务出差
There was nothing that I liked about the property. I will never stay at that property
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酒店回复: Thank you for taking the time to complete our survey. We apologize that your stay was not up to your expectations.
5.0分
其他
Passion Cove.
Great service and friendly staff and comfy room. Would recommend.
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酒店回复: Thank you for taking the time to complete our survey. We are glad that you enjoyed your stay.
房间干净舒适，配有微波炉和冰箱，非常方便。免费的欧陆式早餐也很棒，有多种选择可以开启新的一天。工作人员友好周到，酒店位置非常适合探索周边。如果你正在亨茨维尔寻找一家性价比高、设施齐全的酒店，我强烈推荐这家。
早餐不是很好，接待员不是很友好，他们取消了我的卡，我无法进入我的房间
Calling head office to report staff entering our room without permission or reason. The employee thought I was left.
Weekend getaway
The place was falling apart, holes in the ceiling in the shower. Sheets with stains and the room had dirt all over. Double room only 2 towels. Took our towels on the first day and didn't replace. No other service. Had to go request more towels would only give 2, had 3 people in the room. The pool was nice and the lady at check in was sweet but overall just not a great place. Beds were comfortable enough but the lack of cleanliness over shadowed all the positives.
The staff were friendly. The room had a smell to it. The bed look like someone had been sleeping in it and housekeeping just fixed it. The pillow cases were very wrinkled. The comforter had a burn hole in it. The curtains were coming from the window. One of the lamps had gray duck tape wrapped around it. I was not satisfied. I was disappointed. I couldn’t cancel it. I didn’t feel like going through the motion. So I cleaned and sprayed some air freshener. I will not be staying there again.
Room was clean but tub and phone were not working. The lady at desk was very nice and immediately had both fixed. Ac unit very loud.
I like that the rooms and property was nice and clean and smelled good.
Not a good stay!
This hotel is so outdated. The doorknob in the bathroom was almost coming off. And the shower curtain rod was loose also. The bed frame creaked with every move. The air unit made noises.
There was nothing that I liked about the property. I will never stay at that property
Passion Cove.
Great service and friendly staff and comfy room. Would recommend.