Everything was great! The room was clean and nice. The staff were very courteous and helpful. The breakfast was very good each morning and had a good variety. Just had to really hunt for good parking is all that was not the best. I'd overall recommend to stay there for your Tennessee vacation and I would stay again as well!
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酒店回复: Dear Emily,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your clean and comfortable room, our courteous staff, and the variety of breakfast options each morning. It’s great to know you’d recommend us and would choose to stay with us again!We also appreciate your feedback regarding parking. We understand it can sometimes be challenging during busy times, and we’re continually looking for ways to improve that experience for our guests.Thank you again for staying with us, and we hope to welcome you back on your next Tennessee getaway!Warm regards,Kiki MercedesClarion Inn Willow River
1.0分
家庭亲子
The potatoes were so spicy could not eat them. The sausage was spicy and cold. The banana muffin was dry.
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酒店回复: Dear Linda,Thank you for sharing your feedback with us. We’re very sorry to hear that our breakfast items didn’t meet your expectations. Your comments about the seasoning, temperature, and freshness have been shared with our kitchen team to make improvements. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide a better experience.Best regards,Kiki MercedesClarion Inn Willow River
5.0分
其他
Was only there for over night but would stay again. Parking was tight. Room was clean and the staff was helpful and friendly
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酒店回复: Dear Melissa,Thank you for taking the time to share your feedback! We’re glad you enjoyed your stay and that our team made you feel welcome. We appreciate your note about parking and will keep working to make that experience better. We look forward to welcoming you back soon!Best regards,Kiki MercedesClarion Inn Willow River
5.0分
家庭亲子
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Room was clean and quiet. Staff were very friendly and helpful. We stay here every time we are in the area. The breakfast was delicious and many options to select from.
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酒店回复: Dear Robin,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay, especially our clean rooms, friendly team, and delicious breakfast. It’s always a pleasure to welcome you back — we look forward to seeing you again soon!Best regards,Kiki MercedesClarion Inn Willow River
5.0分
家庭亲子
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Customer service is excellent. Check-in was quick. The room was large, comfortable, and clean. The fresh smell comes from the moment you open the door. No noise, so it was super quiet for relaxing. The breakfast was very good. This was our first time at this hotel, and we'll definitely be back for many more. 100 percent recommended.
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酒店回复: Dear Yeshia,Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from the warm welcome at check-in to the cleanliness, comfort, and quiet atmosphere of your room. It’s great to know that you appreciated the fresh scent and peaceful environment, allowing you to truly relax and unwind. We’re also very happy that our breakfast helped start your day off right!Our team takes great pride in providing exceptional service and creating a comfortable, welcoming experience for every guest, so your kind words mean the world to us. Knowing that this was your first visit and that you’re already planning to return truly makes our day. Thank you for your 100% recommendation and for choosing to stay with us. We can’t wait to welcome you back for many more enjoyable stays in the future!Best regards,Kiki MercedesClarion Inn Willow River
5.0分
情侣出游
Vey nice for an older hotel. We did not get housekeeping when requested and the breakfast was just okay. Overall, a charming place and I would recommend it.
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酒店回复: Dear Mary,Thank you for sharing your feedback with us! We’re delighted to hear that you found our hotel charming and that you would recommend us. We’re sorry to learn that housekeeping did not meet your expectations and that breakfast was only satisfactory. Your comments help us improve, and we’ll be sure to address these issues with our team. We hope to have the pleasure of welcoming you back for an even better stay next time!Warm Regards,Jan WhaleyGeneral ManagerClarion Inn Willow River
5.0分
家庭亲子
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The room was very clean, breakfast was excellent with many options. The location felt safe and was nice. The staff was extremely helpful and friendly. And they have hot coffee and cider available for you 24 hours!!!
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酒店回复: Dear Mary,Thank you so much for your kind words! We’re thrilled to hear you enjoyed your clean room, our delicious breakfast options, and the safe, convenient location. It’s great to know our team made your stay even more enjoyable, and that you loved our 24-hour coffee and cider station! We truly appreciate your feedback and hope to welcome you back again soon.Best Wishes,Jan WhaleyGeneral ManagerClarion Inn Willow River
3.0分
其他
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1st of all they have put sheets on dirty mattresses! There is lots of stains on mattresses in brown color. I don’t what is it from, and they are too old. Didn’t get good sleep!
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酒店回复: Dear Jamol, Thank you for bringing this matter to our attention. We sincerely apologize for the condition of the mattress and for the inconvenience it caused during your stay. This does not reflect our usual standards of cleanliness and comfort.We have immediately informed our housekeeping and maintenance teams to inspect and replace the mattresses in that room. Please be assured that corrective actions are being taken to prevent this from happening again.Once again, we apologize for your experience and hope for the opportunity to host your properly in the future.Best Regards,Jan WhaleyGeneral ManagerClarion Inn Willow River
很棒的体验。如果再来这个地区，我还会选择住这里。
我们旁边房间的人特别吵闹，一直尖叫到凌晨三点。热水浴缸里还有小孩子在玩。有两张床的床单是脏的，房间里闻起来一股霉味/脏味。早餐时也没有足够的桌子。
Everything was great! The room was clean and nice. The staff were very courteous and helpful. The breakfast was very good each morning and had a good variety. Just had to really hunt for good parking is all that was not the best. I'd overall recommend to stay there for your Tennessee vacation and I would stay again as well!
The potatoes were so spicy could not eat them. The sausage was spicy and cold. The banana muffin was dry.
Was only there for over night but would stay again. Parking was tight. Room was clean and the staff was helpful and friendly
Room was clean and quiet. Staff were very friendly and helpful. We stay here every time we are in the area. The breakfast was delicious and many options to select from.
Customer service is excellent. Check-in was quick. The room was large, comfortable, and clean. The fresh smell comes from the moment you open the door. No noise, so it was super quiet for relaxing. The breakfast was very good. This was our first time at this hotel, and we'll definitely be back for many more. 100 percent recommended.
Vey nice for an older hotel. We did not get housekeeping when requested and the breakfast was just okay. Overall, a charming place and I would recommend it.
The room was very clean, breakfast was excellent with many options. The location felt safe and was nice. The staff was extremely helpful and friendly. And they have hot coffee and cider available for you 24 hours!!!
1st of all they have put sheets on dirty mattresses! There is lots of stains on mattresses in brown color. I don’t what is it from, and they are too old. Didn’t get good sleep!