酒店回复: Estimado huésped:Le agradecemos que se haya tomado el tiempo para compartir su opinión sobre su experiencia en Red Roof Inn & Suites Cave City. Nos complace saber que la habitación le pareció excelente. Siempre es gratificante saber que nuestros huéspedes aprecian la calidad y la comodidad que nos esforzamos por brindar. Valoramos mucho sus comentarios positivos.Esperamos seguir ofreciéndole experiencias excepcionales en Red Roof. Gracias nuevamente por su reseña. Será un placer que vuelva a hospedarse con nosotros en el futuro.Atentamente,ReysheGerencia de Red RoofEspecialista en Respuestas
4.0分
情侣出游
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Th room was clean and good. They did offer coffee and tea in the morning. Check inn was easy but the staff had no personality. The next morning on check-out the front desk was empty and no staff was present. Nor did any come to desk when the door bells rang upon entering. I think maybe the staff was working on a vehicle out back
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Cave City. We are pleased to hear that you found your room clean and enjoyed the coffee and tea. However, we are very sorry to hear that your stay was inconvenienced by the situation and interaction you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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Clean Room - Friendly Staff. The hotel was very well-maintained, and the staff went above and beyond to make our stay comfortable and enjoyable. The location was also very convenient for exploring the area.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cave City. It's wonderful to hear you enjoyed your stay with us and found the room clean and our staff friendly. We're thrilled that their efforts contributed to a comfortable and enjoyable experience for you. We also appreciate your noting the convenient location for exploring the area.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
5.0分
其他
The Red Roof in Cave City is the best bargain in the city. The rooms are clean and neat, and the staff is great.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cave City. We greatly appreciate your kind words regarding your recent stay at our location. It's fantastic to learn that you consider us the best bargain, and that you were pleased with the cleanliness and service you received.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
Very clean and spacious room. Staff was terrific and parking right by the room. Will definitely stay again.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your stay at Red Roof Inn & Suites Cave City. We're glad you found your room clean and spacious, and that our staff met your expectations. It's also great to know the parking was convenient for you. We look forward to welcoming you back in the future.Your positive feedback is greatly appreciated and we hope to continue to provide great experiences for you at Red Roof. We look forward to welcoming you back in the future!Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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We had booked a non smoking room just for one night as we were passing through and needed to break our drive up. The room had clearly been heavily smoked in and within 15 minutes triggered an asthma attack for my 7 year old. When I went to the desk to discuss, I had to wait, left, and went back and waited again. He just offered to move us but clearly this would still be an issue. The room was also dirty, cords in bad condition on the floor, lights didn’t work, and mini fridge didn’t work. There also appeared to be pee on the edge of the shower and toilet seat. Worst hotel experience we’ve had and packed back up and left within an hour.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cave City. We strive to provide guests with all the comforts of home and I am dismayed to learn that your stay was hindered due to the smell of the room and the state of the lights and refrigerator. Please accept our sincerest apologies for the inconvenience and discomfort this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would appreciate the opportunity to welcome you again at Red Roof and provide you with an improved experience during your future travels.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
朋友出游
The room was clean, bed was comfortable and the check-in was smooth. The gentleman who checked us in was very professional and courteous.
1.0分
家庭亲子
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Abundance of parking space is the only good thing about this hotel. In fact, this is not even a hotel, it was a filthy motel. We arrived late, and we’re not even allowed to enter the lobby. Instead, a sleepy clerk checked us in through a tiny window, like they do in some weight night gas stations. The moment you step into a room, offensive order knocks you out. In the bathroom, the smell of sewer is so strong that taking a shower was out of question. I would never recommend anyone ever to stay at the Red Roof Inn.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn & Suites Cave City. While we are glad to know that our parking space was to your satisfaction. We are sorry you had a less than satisfactory experience due to the situation you had at check-in as well as the odor you noticed in your room. This is not the experience we want our guests to have. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
游览猛犸洞时住的经济型酒店,挺不错的。
床单和床垫都很干净,但浴室和墙壁有些裂缝。我们打电话给前台要毛巾,前台看到房间里有两名女性和四个孩子,就额外收取了15美元的儿童房费。
我觉得房间很棒。
Th room was clean and good. They did offer coffee and tea in the morning. Check inn was easy but the staff had no personality. The next morning on check-out the front desk was empty and no staff was present. Nor did any come to desk when the door bells rang upon entering. I think maybe the staff was working on a vehicle out back
Clean Room - Friendly Staff. The hotel was very well-maintained, and the staff went above and beyond to make our stay comfortable and enjoyable. The location was also very convenient for exploring the area.
The Red Roof in Cave City is the best bargain in the city. The rooms are clean and neat, and the staff is great.
Very clean and spacious room. Staff was terrific and parking right by the room. Will definitely stay again.
We had booked a non smoking room just for one night as we were passing through and needed to break our drive up. The room had clearly been heavily smoked in and within 15 minutes triggered an asthma attack for my 7 year old. When I went to the desk to discuss, I had to wait, left, and went back and waited again. He just offered to move us but clearly this would still be an issue. The room was also dirty, cords in bad condition on the floor, lights didn’t work, and mini fridge didn’t work. There also appeared to be pee on the edge of the shower and toilet seat. Worst hotel experience we’ve had and packed back up and left within an hour.
The room was clean, bed was comfortable and the check-in was smooth. The gentleman who checked us in was very professional and courteous.
Abundance of parking space is the only good thing about this hotel. In fact, this is not even a hotel, it was a filthy motel. We arrived late, and we’re not even allowed to enter the lobby. Instead, a sleepy clerk checked us in through a tiny window, like they do in some weight night gas stations. The moment you step into a room, offensive order knocks you out. In the bathroom, the smell of sewer is so strong that taking a shower was out of question. I would never recommend anyone ever to stay at the Red Roof Inn.