酒店回复: Dear Torben,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the issues you experienced during your stay, including the leaking shower head, low water pressure, and the use of disposable tableware. We are very sorry that we did not meet your expectations.We take your comments seriously and have already taken steps to address these concerns. Our maintenance team has inspected the shower to resolve the leak and improve the water pressure. We understand that these issues negatively impacted your comfort, and we are disappointed that you had to experience them.Regarding the disposable tableware, we apologize for this inconvenience. We are working to transition to sustainable, non-disposable options for our guests. Your feedback highlights the importance of this change, and we appreciate you bringing it to our attention.Your experience is not indicative of our usual standards, and we value the opportunity to learn and improve. We would be grateful for the chance to make things right and welcome you back for a much-improved experience.Best Regards,Ashleigh
5.0分
商务出差
展开
Great stay for business
Always chops this venue when I’m in town for business. It’s convenient to town center shopping and dining. It’s also right outside of top golf. Easy on and off the highway as well. Management is responsive and friendly. It’s clean and well kept.
展开
酒店回复: Dear James,Thank you so much for your wonderful review! We're thrilled to know that you enjoy staying with us when you're in town for business. We appreciate you acknowledging our convenient location, responsive management, and commitment to cleanliness. We look forward to welcoming you back on your next trip.Best Wishes,Ashleigh
5.0分
商务出差
Great location! Right beside all the shopping and food places. You can walk to Top Golf! Very friendly staff!
展开
酒店回复: Dear Sherri,Wow, thanks for the amazing feedback! It's wonderful to hear that you loved our prime location, found all the shopping and food options convenient, and even enjoyed a walk to Topgolf. We're also delighted you experienced the friendly service our team strives to provide. We appreciate your support and hope to see you again soon.Best Wishes,Ashleigh
5.0分
家庭亲子
展开
Love the location! We went to top golf which is walking distance. And shopping is right down the road. The staff is very friendly and helpful. Rooms are very clean and spacious. Loved this place!
展开
酒店回复: Thank you for your fantastic review! We are so glad you loved your stay with us. It's always rewarding to hear that our guests appreciate our convenient location and all the nearby attractions, like Top Golf and the shopping center down the road.Our staff takes great pride in providing friendly and helpful service, and we are delighted that their efforts made a positive impression on you. We also work hard to maintain clean and spacious rooms, and your compliments mean a lot to our team.Thank you again for your kind words. We loved having you and hope to welcome you back for another wonderful experience soon.
5.0分
其他
Clean rooms, friendly staff, great location close to
Shopping and restaurants. Topgolf is right across the parking lot!!!
展开
酒店回复: Thank you for your wonderful review! We're delighted to hear you found the room clean and beautiful, the staff courteous, and the location convenient for shops and restaurants. We appreciate your kind words and hope to welcome you back soon.
4.0分
家庭亲子
Wi-Fi was fast. Room was relatively clean. Staff was friendly. Breakfast was good.
展开
酒店回复: Dear Jennifer,We truly appreciate your kind words! It's fantastic that you found our WiFi fast, your room relatively clean, and our staff friendly and our breakfast delicious. Providing a positive experience is our goal, and we’re happy we achieved it during your stay. We can't wait to welcome you back!Best Regards,Ashleigh
5.0分
情侣出游
展开
Excellent staff, Kat, who welcomed us and made sure we got the room we wanted away from elevator and ice machine. She was helpful in directing us to restaurants nearby and came to our room to help set up our television to stream.
展开
酒店回复: Dear Jan,Thank you for your wonderful feedback! We are delighted you had such a positive experience, and it's great to know that Kat's personal service and the efficiency of our team made you feel right at home. We appreciate you highlighting her help with your room and the breakfast, and we look forward to welcoming you back again soon!Best Wishes,Ashleigh
5.0分
家庭亲子
展开
Great find! The staff members are so nice and make sure your stay is comfortable. Shout out to Lidia, her dedication to providing efficient and personable service made us feel at home. Breakfast was quite impressive as well!
展开
酒店回复: Thank you so much for your wonderful review! We're thrilled you had a great stay and that our team made you feel at home, especially Lidia. We'll be sure to pass along your kind words to her. We're also glad you were impressed with breakfast and look forward to welcoming you back soon!
5.0分
其他
展开
Lidia was phenomenal. Super friendly. I would definitely stay here again. The only downside is that my room was probably too close to the road and I could hear the cars go by. Other than that bring your earplugs. I love this place and the staff is super friendly. I felt like at home.
展开
酒店回复: Thank you so much for your fantastic review! We are absolutely thrilled to hear that you loved your stay with us and that our team, especially Lidia, made you feel right at home. We will be sure to give her the special shout-out she deserves for her dedication and personable service.We also appreciate you highlighting our breakfast offerings. It's wonderful to know you found them impressive.We do apologize for the noise disturbance from the road. We understand how that can impact a good night's sleep, and we truly appreciate your feedback. For your next visit, please let us know when you book. We would be happy to do our best to place you in a quieter room away from the road.We loved having you and can't wait to welcome you back again soon.
5.0分
其他
展开
I recently stayed at the Holiday Inn Express & Suites Jacksonville – Town Center and was thoroughly impressed. The location is fantastic — just steps from St. Johns Town Center and close to restaurants, shopping, and attractions like TopGolf.
The staff were friendly and attentive, making check-in smooth and quick. My room was spotless, spacious, and well-lit, with a comfortable bed and plenty of outlets for charging devices. The Wi-Fi was fast and reliable, perfect for both work and streaming.
展开
酒店回复: Dear Fatima,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at the Holiday Inn Express & Suites Jacksonville – Town Center.It's fantastic to know that you appreciated our convenient location right next to St. Johns Town Center and close to attractions like TopGolf. We strive to provide easy access to all the best Jacksonville has to offer. We're also delighted that our staff made a great impression with their friendly and attentive service, making your check-in smooth and quick. We pride ourselves on delivering excellent customer service, and your feedback is a testament to our team's dedication. Maintaining spotless, spacious, and well-lit rooms with comfortable beds and reliable amenities like fast Wi-Fi and plenty of outlets is a top priority for us, and we're so glad you enjoyed these features during your stay.We truly appreciate you taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Express & Suites Jacksonville – Town Center whenever your travels bring you back to the area!Best Wishes,Ashleigh
淋浴喷头漏水，水压太低。
遗憾的是，只有一次性餐具可用。
Great stay for business
Always chops this venue when I’m in town for business. It’s convenient to town center shopping and dining. It’s also right outside of top golf. Easy on and off the highway as well. Management is responsive and friendly. It’s clean and well kept.
Great location! Right beside all the shopping and food places. You can walk to Top Golf! Very friendly staff!
Love the location! We went to top golf which is walking distance. And shopping is right down the road. The staff is very friendly and helpful. Rooms are very clean and spacious. Loved this place!
Clean rooms, friendly staff, great location close to
Shopping and restaurants. Topgolf is right across the parking lot!!!
Wi-Fi was fast. Room was relatively clean. Staff was friendly. Breakfast was good.
Excellent staff, Kat, who welcomed us and made sure we got the room we wanted away from elevator and ice machine. She was helpful in directing us to restaurants nearby and came to our room to help set up our television to stream.
Great find! The staff members are so nice and make sure your stay is comfortable. Shout out to Lidia, her dedication to providing efficient and personable service made us feel at home. Breakfast was quite impressive as well!
Lidia was phenomenal. Super friendly. I would definitely stay here again. The only downside is that my room was probably too close to the road and I could hear the cars go by. Other than that bring your earplugs. I love this place and the staff is super friendly. I felt like at home.
I recently stayed at the Holiday Inn Express & Suites Jacksonville – Town Center and was thoroughly impressed. The location is fantastic — just steps from St. Johns Town Center and close to restaurants, shopping, and attractions like TopGolf.
The staff were friendly and attentive, making check-in smooth and quick. My room was spotless, spacious, and well-lit, with a comfortable bed and plenty of outlets for charging devices. The Wi-Fi was fast and reliable, perfect for both work and streaming.