房间很脏！工作人员很粗鲁！早餐难吃。这是我们住过的最差的 Quality Inn 酒店。我们原本打算在这家酒店住上好几天，但为了平衡我们在该地区的游览时间，我们搬到了阿什兰的 Hamption Inn 酒店。这家酒店非常干净，工作人员也很友好。
1.0分
其他
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If you value humane treatment, think twice before booking here.I cancelled a 3-night booking due to health reasons. The hotel told me to call *******, who tried but said the hotel refused any refund. I was charged for all 3 nights. Cold service, zero empathy. Be careful before booking.
This is not only about policies — it’s about people. If you’ve ever been sick and had to cancel a trip, you know how stressful it is. A little empathy would have made all the difference.
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酒店回复: Sorry for the inconvenience happened about your reservation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations but you booked the room with no cancel policy that means it cannot be canceled. Please see ******* guidelines policy for further information.
2.0分
其他
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Be prepared to not get a good night's rest. There are train tracks across the road, and trains go by frequently blowing their horn throughout the night. Cleanliness seemed okay until one of my items got stuck on the bathroom counter, despite the sign that said they pay special attention to high touch areas. Breakfast was very basic. There were no eggs, meat or anything that required preparation by staff.
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酒店回复: Thank you for taking the time to complete our online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have mentioned about the train noise on website and during check in when you sign for it. We have provided continental breakfast according to the brand standard and there is no requirement for eggs and meats.
5.0分
家庭亲子
We stop in and the took care of us even knowing I could not book on line they gave us a faire rate
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Ashland KY. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
5.0分
家庭亲子
Great for a one night stay. Staff kept the lobby and free breakfast really clean.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Ashland KY. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
2.0分
其他
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Misleading to be called "Quality" Inn
2 bath towels, 2 wash cloths for 3 adults, none to be found and stained! Bath towels were bath mats! Price gouging at its best. Typical Fri/Sat $85/night. Music festival in town and was charged $145/night
You could see and hear through the door, right next to a very active train track.
Housekeeping did nothing to our room for the 2nd nught stay.
Room temp was 89° upon entry, air wasnt turned on for arrival. 0 items in the vending machine. Landscaping hadn't been touched in a year. TV and remote were not synced.
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酒店回复: Thank you for taking the time to complete our online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. HSk is on request and if you would have told we would have provided you.
1.0分
其他
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Horrible Experience
They say theyvare a smoking hotel and i reserved a smoking room. At check-in i was told tjey are non smoking and would get a 250 dollar fine if i did. There was an ash tray in the room. AC didnt turn on and was told to give it a minute. It finally did but didnt cool the room. The room wasnt very clean. I was also informed when asking for my money back, it was non refundable.
3.0分
商务出差
Had to wait several minutes for the desk clerk to show up in order to check in. A/C unit is loud and obnoxious.
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酒店回复: Thank you for taking the time to complete our online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
4.0分
其他
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Nice but noisy
The proximity of hotel to train tracks (not just tracks but a crossing, requiring train horn signaling) is problematic. More insulation in rooms/windows could help. Or please warn potential customers to bring ear plugs.
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酒店回复: Thank you for taking a time and doing an online survey. We really appreciate it. We would have provide you an ear plugs at check in if you would have ask for it.
3.0分
其他
Room should be labeled, listed, and reserved as a room where smoking is allowed.
房间很脏！工作人员很粗鲁！早餐难吃。这是我们住过的最差的 Quality Inn 酒店。我们原本打算在这家酒店住上好几天，但为了平衡我们在该地区的游览时间，我们搬到了阿什兰的 Hamption Inn 酒店。这家酒店非常干净，工作人员也很友好。
If you value humane treatment, think twice before booking here.I cancelled a 3-night booking due to health reasons. The hotel told me to call *******, who tried but said the hotel refused any refund. I was charged for all 3 nights. Cold service, zero empathy. Be careful before booking.
This is not only about policies — it’s about people. If you’ve ever been sick and had to cancel a trip, you know how stressful it is. A little empathy would have made all the difference.
Be prepared to not get a good night's rest. There are train tracks across the road, and trains go by frequently blowing their horn throughout the night. Cleanliness seemed okay until one of my items got stuck on the bathroom counter, despite the sign that said they pay special attention to high touch areas. Breakfast was very basic. There were no eggs, meat or anything that required preparation by staff.
We stop in and the took care of us even knowing I could not book on line they gave us a faire rate
Great for a one night stay. Staff kept the lobby and free breakfast really clean.
Misleading to be called "Quality" Inn
2 bath towels, 2 wash cloths for 3 adults, none to be found and stained! Bath towels were bath mats! Price gouging at its best. Typical Fri/Sat $85/night. Music festival in town and was charged $145/night
You could see and hear through the door, right next to a very active train track.
Housekeeping did nothing to our room for the 2nd nught stay.
Room temp was 89° upon entry, air wasnt turned on for arrival. 0 items in the vending machine. Landscaping hadn't been touched in a year. TV and remote were not synced.
Horrible Experience
They say theyvare a smoking hotel and i reserved a smoking room. At check-in i was told tjey are non smoking and would get a 250 dollar fine if i did. There was an ash tray in the room. AC didnt turn on and was told to give it a minute. It finally did but didnt cool the room. The room wasnt very clean. I was also informed when asking for my money back, it was non refundable.
Had to wait several minutes for the desk clerk to show up in order to check in. A/C unit is loud and obnoxious.
Nice but noisy
The proximity of hotel to train tracks (not just tracks but a crossing, requiring train horn signaling) is problematic. More insulation in rooms/windows could help. Or please warn potential customers to bring ear plugs.
Room should be labeled, listed, and reserved as a room where smoking is allowed.