酒店回复: Merci d'avoir partagé votre avis ! Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique pour explorer la région et que vous avez eu une expérience positive avec nos hébergements propres, notre literie confortable et notre personnel serviable. Nous apprécions vraiment votre reconnaissance de la valeur que nous offrons à nos clients. Nous avons hâte de vous accueillir à nouveau bientôt !
3.0分
其他
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When i asked for my bedding to be changed after the first night because i spilt coffee on the sheets the first woman put it off on another woman.
Once I was able to communicate what i wanted to the woman who spoke no English she understood i needed the bed changed.
I left money on the bed and went out to take care of some business.
When I returned, took a shower, and began to head back out I noticed it had not been done and the lady was past my room.
So i asked. She used a translator on the phone and told me that she was instructed “not” to fill my request and to tell me that i would have to see the front counter to make a ticket.. or something.
Instead of leaving I headed to the front desk to see what I needed to do to get another set of sheets.
I was told in the snottiest ghetto like voice “This ain’t no 5 star hotel! You need to go upstairs, get your sheets off your bed yourself, and bring them to me. THEN, I will give you another set of bedding for you to put on yourself!”
After i picked my jaw up off the floor I got upset with her for her tone and what she said to me.
A simple “we ask that you help out by requesting additional assistance at the front desk and we can give exchange any bedding or towels directly to you…
Ha even a. Sir you’ll have to bring stuff like that down to exchange it. Thanks for understanding.
So, I tipped the lady that communicated with me and the lady that was doing all the laundry. The lady at the front desk got none.
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酒店回复: Dear Mr. WunderlinThank you for sharing your experience with us. We sincerely apologize for any misunderstanding or frustration you encountered during your stay. We take guest concerns very seriously and want to assure you that we strive to provide respectful and attentive service to all of our guests.It appears there may have been some confusion regarding our housekeeping policies. As an extended-stay property, we provide limited housekeeping services for guests staying fewer than seven nights. Fresh linens and towels are always available upon request at the front desk, and our team is happy to assist with exchanges when needed. We regret if this was not clearly communicated and for any impression that our staff was anything less than professional.We truly appreciate your feedback, as it helps us improve communication and service for future guests. We hope to have the opportunity to better serve you in the future.Warm regards,KatGeneral Manager
4.0分
家庭亲子
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Overall good experience besides a cockroach was on the wall while we were in bed laying down & the bathroom wall next to toilet needed to be wiped down. Other then that the bed was comfortable, staff was friendly & the area is convenient
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酒店回复: Thank you for taking the time to share your feedback. We’re very glad to hear you enjoyed our comfortable beds, friendly staff, and convenient location. However, we’re truly sorry for the cleanliness issues you encountered during your stay. What you described is not up to our usual standards, and we’ve addressed your comments with our housekeeping and pest control teams to ensure this does not happen again.We appreciate your understanding and hope you’ll consider giving us another opportunity to provide you with a fully positive experience in the future.
5.0分
其他
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King room with complete kitchen.Everything nice and clean. Bed was really close to wall making person sleeping in right side squeezing between bed and air conditioner.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear you enjoyed the cleanliness of the room and the convenience of the full kitchen — we strive to make our accommodations as comfortable and functional as possible.We also appreciate your feedback regarding the bed placement in the King room. Your comments are valuable, and we'll be sure to review the layout to see how we might improve the comfort and accessibility for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future!
1.0分
商务出差
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Do not believe any of the good reviews about this place. They’re fake. I stayed at this place for three days. The police had to be called every night. On the second night I was there, there were 7 to 8 police cars there. the manager was running around clearing rooms for safety.
5.0分
商务出差
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The room was spotless, bathroom and towels were clean.
The room comes with a full size refrigerator, kitchen sink,
convection heater top along with plates, knives, cups
and forks. Great place to stay.
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酒店回复: Dear Larry,Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that you found the room spotless and appreciated the cleanliness of the bathroom and towels. It’s great to know that the in-room amenities, added convenience to your stay.Our team works hard to provide a comfortable and well-equipped environment for our guests, and your feedback is a wonderful reminder that our efforts are paying off.We hope to welcome you back again soon!
5.0分
其他
premium hotel in Ft Myers
Very clean and well run hotel. Staff are excellent, A really great value!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you found our hotel clean, well run, and a great value. Our team works hard to provide excellent service, and it's always rewarding to know our efforts made a positive impression.We truly appreciate your feedback and hope to welcome you back again soon!
3.0分
商务出差
This room had a few roaches in it and the toilet went off every 2 hours like it was beingbflushed
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay. What you described is certainly not the standard we strive to maintain, and we apologize for any discomfort caused.We always encourage guests to notify our front desk team right away if something isn't right so we can address it immediately. Unfortunately, we weren’t made aware of these concerns during your stay, which limited our ability to resolve them in real time. That said, your comments have been shared with our Pest control company and maintenance teams for prompt investigation and correction.Your experience matters to us.Sincerely,Kat GM
4.0分
家庭亲子
Nothing special. You get what you pay for. The bed was creaky and the halls smelled funny. But it was fine for a one night stay.
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酒店回复: Thank you for sharing your thoughts about your recent stay. We’re sorry to hear that some aspects of your experience didn’t meet expectations, particularly the condition of the bed and the hallway smell. Your feedback is truly valuable and helps us identify areas for improvement.We’re glad to know the stay was suitable for your needs, even if just for one night. We hope to have another opportunity in the future to provide you with a more comfortable and enjoyable experience.Sincerely,
5.0分
其他
Older but amazingly clean. Staff are absolutely amazing. Very safe. Loved the kitchenette!! We will definitely stay here again!
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酒店回复: Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our hotel clean, safe, and enjoyed the kitchenette.It’s also wonderful to know that our staff made such a positive impression on your stay! We truly appreciate your kind words and look forward to welcoming you back for another amazing stay.
探索迈尔斯堡
该酒店地理位置优越，方便探索该地区。这是一家便宜又干净的酒店，应该这么认为。床上用品很好，工作人员很乐于助人。
When i asked for my bedding to be changed after the first night because i spilt coffee on the sheets the first woman put it off on another woman.
Once I was able to communicate what i wanted to the woman who spoke no English she understood i needed the bed changed.
I left money on the bed and went out to take care of some business.
When I returned, took a shower, and began to head back out I noticed it had not been done and the lady was past my room.
So i asked. She used a translator on the phone and told me that she was instructed “not” to fill my request and to tell me that i would have to see the front counter to make a ticket.. or something.
Instead of leaving I headed to the front desk to see what I needed to do to get another set of sheets.
I was told in the snottiest ghetto like voice “This ain’t no 5 star hotel! You need to go upstairs, get your sheets off your bed yourself, and bring them to me. THEN, I will give you another set of bedding for you to put on yourself!”
After i picked my jaw up off the floor I got upset with her for her tone and what she said to me.
A simple “we ask that you help out by requesting additional assistance at the front desk and we can give exchange any bedding or towels directly to you…
Ha even a. Sir you’ll have to bring stuff like that down to exchange it. Thanks for understanding.
So, I tipped the lady that communicated with me and the lady that was doing all the laundry. The lady at the front desk got none.
Overall good experience besides a cockroach was on the wall while we were in bed laying down & the bathroom wall next to toilet needed to be wiped down. Other then that the bed was comfortable, staff was friendly & the area is convenient
King room with complete kitchen.Everything nice and clean. Bed was really close to wall making person sleeping in right side squeezing between bed and air conditioner.
Do not believe any of the good reviews about this place. They’re fake. I stayed at this place for three days. The police had to be called every night. On the second night I was there, there were 7 to 8 police cars there. the manager was running around clearing rooms for safety.
The room was spotless, bathroom and towels were clean.
The room comes with a full size refrigerator, kitchen sink,
convection heater top along with plates, knives, cups
and forks. Great place to stay.
premium hotel in Ft Myers
Very clean and well run hotel. Staff are excellent, A really great value!
This room had a few roaches in it and the toilet went off every 2 hours like it was beingbflushed
Nothing special. You get what you pay for. The bed was creaky and the halls smelled funny. But it was fine for a one night stay.
Older but amazingly clean. Staff are absolutely amazing. Very safe. Loved the kitchenette!! We will definitely stay here again!