酒店回复: Hello MARIBEL,Nos alegra saber que aprecias la limpieza diaria y la belleza de nuestros baños. Agradecemos tus comentarios positivos, ya que siempre nos esforzamos por mantener nuestros estándares altos. Si deseas compartir más sobre tu experiencia, te invitamos a ponerte en contacto con la gerencia. Tu opinión es importante para nosotros y nos ayuda a mejorar.
5.0分
其他
原文
翻译提供方：Google
停车场很安全，早餐很好，浴室很干净，床很舒服，一切都很棒。
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酒店回复: Muchas gracias por tomarte el tiempo de compartir tu experiencia tan positiva en el SureStay Plus By Best Western Reading North. Nos alegra saber que encontraste nuestro parking seguro, así como que disfrutaste de nuestro desayuno y la limpieza de los baños. También nos complace saber que las camas fueron cómodas para ti.Tu satisfacción es nuestra prioridad y es maravilloso saber que tu estancia fue tan placentera. Apreciamos tus comentarios, ya que nos motivan a seguir ofreciendo un servicio de calidad a nuestros huéspedes.Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro.
5.0分
其他
原文
翻译提供方：Google
一切都很棒，而且总是很干净。
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酒店回复: Hello jackeline,Nos alegra saber que disfrutó de la limpieza y el ambiente de nuestro hotel. Su satisfacción es muy importante para nosotros y apreciamos que haya tomado el tiempo para compartir su experiencia. Esperamos darle la bienvenida nuevamente en su próxima visita.
4.0分
其他
原文
翻译提供方：Google
早餐超级好吃
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酒店回复: Hello Aurea,Es maravilloso saber que disfrutaste del desayuno. Nuestro equipo se esfuerza por ofrecer opciones deliciosas y variadas para nuestros huéspedes. Apreciamos tus comentarios y esperamos que tu estancia haya sido memorable por otros aspectos también. Nos encantaría recibirte de nuevo en el futuro para que puedas disfrutar de más de nuestras delicias.
2.0分
其他
原文
翻译提供方：Google
你感到不安全
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酒店回复: Hello Carlos,Agradecemos que compartas tus sentimientos con nosotros. La seguridad de nuestros huéspedes es una prioridad, y tomamos muy en serio todas las inquietudes. Valoramos tus comentarios y los revisaremos minuciosamente para asegurarnos de que estamos proporcionando un entorno seguro. Esperamos que consideres hospedarte con nosotros nuevamente en el futuro.
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Hello Jackeline,Thank you for sharing your feedback. We appreciate your thoughts and take all reviews seriously to continually improve our services. Your experience is valuable to us, and we hope any future visits will reflect the high standards we strive to maintain. Please feel free to reach out to management if you have specific concerns that you would like to discuss further.
1.0分
朋友出游
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The room directly across the hall seemed to be hosting a party and was extremely noisy. The room directly adjacent to me was also noisy and the bed frame was pounding on the wall to my room. When asked to be moved, I was told that I’d have to check out and book another room. I mentioned to the front desk person that I shouldn’t be held responsible for the noise levels in the hotel. I asked if there was anyone monitoring the hotel grounds and the front desk person responded that he was monitoring but was extremely busy, and unable to move from the front desk. After much conversation, my room was moved and I was placed in a room that did not have a functioning lock. The only key card that would open the room was the one the employee held. He tried different key cards to no avail. I asked to be moved to a room with a working door lock and was told I’d have to check out and rebook. Location also has no working vending machines.I requested a refund and was told no. The manager stated that she had provided rewards points. I mentioned that I’m not interested in rewards points as I no longer wish to stay at their location. The conversation went on and got nowhere. She also stated “you’re not saying anything that’s going to change my mind about a refund”. I followed up by filing a complaint with Best Western Corporate. This was a horrible experience. In my opinion the person managing the front desk, alone and over night, was not properly trained to do so. Clearly a management issue.
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酒店回复: Hello FRANK,Thank you for sharing your experience with us. We understand how frustrating noise disturbances and room issues can be, and we appreciate your feedback regarding our front desk operations and overall guest satisfaction. Your concerns will be passed on to management for review to ensure we continue to improve our guest service and facilities. We wish you the best in your future travels and hope for a more enjoyable stay elsewhere.
在这家酒店住了很多次了，酒店交通很方便，靠近购物广场买东西吃东西都非常方便，酒店也很干净，没有异味，人们非常友好，以后还会来住,好评!
窗户能打开，能通风
我来宾夕法尼亚州带孙子去大学参观，因为离校园更近，所以决定住在这里。酒店虽然不大，但很干净。淋浴间里有你需要的便利设施。我会推荐其他人来这里住。
是的，很多，而且他们每天都打扫得很干净，浴室也很好。
停车场很安全，早餐很好，浴室很干净，床很舒服，一切都很棒。
一切都很棒，而且总是很干净。
早餐超级好吃
你感到不安全
出色地
The room directly across the hall seemed to be hosting a party and was extremely noisy. The room directly adjacent to me was also noisy and the bed frame was pounding on the wall to my room. When asked to be moved, I was told that I’d have to check out and book another room. I mentioned to the front desk person that I shouldn’t be held responsible for the noise levels in the hotel. I asked if there was anyone monitoring the hotel grounds and the front desk person responded that he was monitoring but was extremely busy, and unable to move from the front desk. After much conversation, my room was moved and I was placed in a room that did not have a functioning lock. The only key card that would open the room was the one the employee held. He tried different key cards to no avail. I asked to be moved to a room with a working door lock and was told I’d have to check out and rebook. Location also has no working vending machines.I requested a refund and was told no. The manager stated that she had provided rewards points. I mentioned that I’m not interested in rewards points as I no longer wish to stay at their location. The conversation went on and got nowhere. She also stated “you’re not saying anything that’s going to change my mind about a refund”. I followed up by filing a complaint with Best Western Corporate. This was a horrible experience. In my opinion the person managing the front desk, alone and over night, was not properly trained to do so. Clearly a management issue.