The room was immaculate, and the property was beautiful. The reception area staff was very welcoming. I would stay here again.
酒店回复: Thank You for your review!
2.0分
情侣出游
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My wife and I booked a Waterside Premier Room at SkyBeach Resort to celebrate our 11th anniversary. We even arranged an overnight sitter and were excited for a relaxing staycation close to home. Unfortunately, things didn’t go as planned. Upon arrival, we were told the resort had overbooked our room and moved us to a lesser Marina-side room. The front desk staff was friendly and offered a $50 food credit and to waive the resort fee, but it was disappointing to start our anniversary this way, especially since we had confirmed our room days in advance.
The new room was fine but definitely not what we paid for. We tried to make the best of it and went to the bar to use our credit. Service started out okay but quickly declined. Our appetizer took about 45 minutes to arrive and was lukewarm when it did, suggesting it had been sitting out. Our entrées—a soft-shell crab sandwich and a po’ boy—arrived an hour later and were cold. The staff member who brought them apologized, saying he wasn’t sure how long they’d been waiting.
We enjoyed the pool and jacuzzi, which were clean and relaxing, but later that night I received a bill missing our $50 credit. I had to go back to the front desk the next morning to have it fixed.
Overall, SkyBeach Resort has great potential with its beautiful setting and amenities, but the lack of organization and inconsistent service made our anniversary stay disappointing—especially for the price and occasion.
酒店回复: We are sorry to learn of the issues you faced during your stay.
1.0分
家庭亲子
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Property is still going through an update from a motel to "resort". They created a small make shift beach area at the marina, No one got in the water so I didnt either. But It does have a nice ambiance. My issues began when I realized my tub/ shower did not work. The only resolve was for me to use a shower in another room. So at 2 am I had to go outside to get downstairs to the room. The receptionist assured me that I should be receiving compensation upon checkout, because they know some rooms have no water. However upon checkout we were told that they could not do anything referring me to *******. When ******* tried contacting them, while I was still there, they refused to answer their call. Then lied and said I was compensated and was not owed anything further. I would not recommend this location as it seems compensations or refunds are only offered to people of a certain skin color while others are dismissed.
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay. After receiving your report of no water in the shower, our night team immediately took action and provided a room move so you could shower without further delay. Following your departure, we conducted an investigation and confirmed that water was functioning properly in the original room. Our team also provided guidance on how to operate the shower handles, as these were part of a recently completed renovation in June of this year.We regret if there was any miscommunication or if our staff came across as dismissive — that is never our intention. Please be assured that we do not differentiate between guests based on their booking portal. Furthermore, SkyBeach Resort does not discriminate in any form whatsoever and proudly employs a dynamic and diverse team dedicated to creating a welcoming environment for all.We take your feedback seriously and will review this situation internally to ensure our communication and follow-up processes are clear and consistent
3.0分
其他
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Extremely noisey, breakfast food choice needs updating, the concierge app didn’t work for me or they didn’t attend it so I had to call the main number each time I needed something but the staff was super nice. I’m disable so the room was a challenge and they couldn’t accommodate a room change but was really helpful with my luggage and transportation. The room was super clean, they have a blue tooth speaker for use but you should bring a charger (not iPhone), you can control the temperature of the room from your phone app also which was cool. I would stay again but not for peace and quiet but to have more of a fun time with a friend.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and enjoyed the tech features, as well as the helpfulness of our staff. We apologize for the noise during your stay and for the challenges you experienced with the concierge app and room accommodations.Your comments regarding breakfast options and accessibility have been shared with our team to help us improve for future guests. We’re pleased to hear that, despite these challenges, you still had an enjoyable time and would consider returning for a fun getaway. We hope to welcome you back soon and provide an even better experience.
2.0分
其他
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Website is deceiving
Cracks, chips, broken showers, faucets that don’t fit , gaps under the door so we woke up with mosquito bites, large tree in front of balcony…def have stayed in nicer places
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酒店回复: We are sorry to learn of the issues you encountered during your recent visit. We would love the opportunity to discuss personally.
4.0分
其他
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Resort was very nice - rooms clean and newly renovated - staff was 5/5 friendly - nice - helpful - overall great - balcony View was very nice - overall great stay - pool heated - not - broken heater. -then u get to food - breakfast only one coffee shop - staff great - very expensive - Starbucks cheaper - food vegan!!!! No meat - mushroom bacon!! Really disappointing - sky bar awesome views - but drinks watered down -(had 4 painkillers - not even a buzz) and again food lacking - limited menu - all frozen food - had coconut shrimp - mush out of a bag - buffalo wings - frozen out of a bag and over cooked - main entrees - just simply did not look or sound appetizing - and u could just tell all frozen stuff again - thank goodness for uber ! Over all facility 5 out of 5 - food 2 out of 5 -they just need to find a chef that can actually cook something that is not frozen out of a bag - we ate out almost every night - went to public’s for breadfast stuff - micro and frig in room worked great -- thank goodness we had a car -
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酒店回复: Thank you for taking the time to share your detailed feedback and for recognizing our newly renovated rooms, friendly team, and beautiful property. We’re so glad to hear you enjoyed the overall experience, including your room and the views from your balcony.We’re very sorry to learn that the food and beverage offerings did not meet your expectations. Your comments regarding menu variety and food quality have been shared with our culinary leadership team, as we continue working to enhance the SkyBar and coffee shop dining experiences.We appreciate your honest feedback — it helps us identify where we can improve. We hope to have the opportunity to welcome you back in the future so we can provide a stay that exceeds your expectations in every area.
5.0分
家庭亲子
Amazing property, friendly staff. Beach was beautiful and even saw a dolphin. Will be back
房间干净舒适，海滩环境优美，地段特别好，
从我们抵达的那一刻起，一切都恰到好处，服务一流。首先是友好专业的安保人员，其次是办理入住的服务也非常出色。所有员工都热情周到，清洁人员和其他工作人员都非常细心周到，确保一切如常。总之，非常感谢大家。
酒店新装修，但空调老旧，噪音很大。退房很晚，还收了我75美元的酒吧饮料费。我什么都没喝，他们也没退款。他们也不提供收据或发票；他们说会邮寄，但到现在也没收到。体验非常糟糕。
The room was immaculate, and the property was beautiful. The reception area staff was very welcoming. I would stay here again.
My wife and I booked a Waterside Premier Room at SkyBeach Resort to celebrate our 11th anniversary. We even arranged an overnight sitter and were excited for a relaxing staycation close to home. Unfortunately, things didn’t go as planned. Upon arrival, we were told the resort had overbooked our room and moved us to a lesser Marina-side room. The front desk staff was friendly and offered a $50 food credit and to waive the resort fee, but it was disappointing to start our anniversary this way, especially since we had confirmed our room days in advance.
The new room was fine but definitely not what we paid for. We tried to make the best of it and went to the bar to use our credit. Service started out okay but quickly declined. Our appetizer took about 45 minutes to arrive and was lukewarm when it did, suggesting it had been sitting out. Our entrées—a soft-shell crab sandwich and a po’ boy—arrived an hour later and were cold. The staff member who brought them apologized, saying he wasn’t sure how long they’d been waiting.
We enjoyed the pool and jacuzzi, which were clean and relaxing, but later that night I received a bill missing our $50 credit. I had to go back to the front desk the next morning to have it fixed.
Overall, SkyBeach Resort has great potential with its beautiful setting and amenities, but the lack of organization and inconsistent service made our anniversary stay disappointing—especially for the price and occasion.
Property is still going through an update from a motel to "resort". They created a small make shift beach area at the marina, No one got in the water so I didnt either. But It does have a nice ambiance. My issues began when I realized my tub/ shower did not work. The only resolve was for me to use a shower in another room. So at 2 am I had to go outside to get downstairs to the room. The receptionist assured me that I should be receiving compensation upon checkout, because they know some rooms have no water. However upon checkout we were told that they could not do anything referring me to *******. When ******* tried contacting them, while I was still there, they refused to answer their call. Then lied and said I was compensated and was not owed anything further. I would not recommend this location as it seems compensations or refunds are only offered to people of a certain skin color while others are dismissed.
Extremely noisey, breakfast food choice needs updating, the concierge app didn’t work for me or they didn’t attend it so I had to call the main number each time I needed something but the staff was super nice. I’m disable so the room was a challenge and they couldn’t accommodate a room change but was really helpful with my luggage and transportation. The room was super clean, they have a blue tooth speaker for use but you should bring a charger (not iPhone), you can control the temperature of the room from your phone app also which was cool. I would stay again but not for peace and quiet but to have more of a fun time with a friend.
Website is deceiving
Cracks, chips, broken showers, faucets that don’t fit , gaps under the door so we woke up with mosquito bites, large tree in front of balcony…def have stayed in nicer places
Resort was very nice - rooms clean and newly renovated - staff was 5/5 friendly - nice - helpful - overall great - balcony View was very nice - overall great stay - pool heated - not - broken heater. -then u get to food - breakfast only one coffee shop - staff great - very expensive - Starbucks cheaper - food vegan!!!! No meat - mushroom bacon!! Really disappointing - sky bar awesome views - but drinks watered down -(had 4 painkillers - not even a buzz) and again food lacking - limited menu - all frozen food - had coconut shrimp - mush out of a bag - buffalo wings - frozen out of a bag and over cooked - main entrees - just simply did not look or sound appetizing - and u could just tell all frozen stuff again - thank goodness for uber ! Over all facility 5 out of 5 - food 2 out of 5 -they just need to find a chef that can actually cook something that is not frozen out of a bag - we ate out almost every night - went to public’s for breadfast stuff - micro and frig in room worked great -- thank goodness we had a car -
Amazing property, friendly staff. Beach was beautiful and even saw a dolphin. Will be back