It was very nice. Wish we could have stayed longer as it was just literally an overnight stay before we head home. One thing to comment about is wish they had room service so we could have gotten something to eat as we arrived late. Tried calling reception for Moxies but got disconnected twice so ended up ordering uber eats.
展开
酒店回复: Hi Gerelyn, Thank you so much for your wonderful review, we are so happy you enjoyed your stay with us and wish you could have stayed longer as well! We are so sorry you were not able to connect with Moxies during your stay, we will speak with Moxie's management to see what we can do to improve their phone services. We so look forward to seeing you again, until next time have a marvelous day and take care.
3.0分
其他
展开
It was very easy to notice that the room was not properly prepared for my stay.
Examples: Dirty towel still on the door, dead bugs in the room (Multiple), toilet paper handle that was broke etc...
展开
酒店回复: Good Day Brennen,First and foremost, thank you so much for your review, we are so grateful to you for taking the time out of your day. We are however so sorry to hear your room was not clean upon first entering, these are not the standards we strive for and will look into what happened with our housekeeping department to avoid similar issues going forward. We look forward to welcoming you back for your next visit where we will hopefully provide you the proper 10 out of 10 experience you deserve. Take care and have a nice day!
5.0分
家庭亲子
展开
We went with our cat and baby for a standard king bed room but they upgraded us to an executive king which was really nice. The room was very clean and spacious. Staff were very warm and welcoming. You get 15% discount in Denny’s for the stay here. Overall it was a great experience.
展开
酒店回复: Dearest Atia,Thank you so much for your absolutely incredible review, we were so pleased you enjoyed your stay and found our staff warm and welcoming. We aim to ensure our guests have a great experience and knowing you have made our day! We look forward to welcoming you back for your next visit, have a terrific day!
5.0分
其他
superb
they are very accommodating ! super , i am a mom of 2 autistic kids and we know how important is accommodation :)
展开
酒店回复: Shayne,Thank you so much for your amazingly kind review. We are so pleased to read you and your family enjoyed your stay with us. We look forward to welcoming you and your loved ones back. Until next time, take care and have a wonderful day!
4.0分
情侣出游
展开
We always like to stay at this hotel while in Red Deer. The hotel is going thru renovations, however still the same great service, above and beyond. The new renovations are very nice.
展开
酒店回复: Good Day Myrtle, Thank you so much for your great review, we are so happy you enjoyed your stay and found everything to your liking. We look forward to welcoming you back for your next visit, until next time take care and have a wonderful day!
2.0分
其他
展开
Very slow check in process, long lines, and only one front desk employee checking people in. Lots of renovation and construction going on was an eye sore. Advertised pool and no pool. Room was supposed to be equiped with safe and no room safe.
展开
酒店回复: Good Day David, Thank you so much for taking the time to leave us a review, every comment helps us get better. We do apologize for the long wait to check in, we are in the midst of training new staff, so we will make sure we work on our check in times. We were saddened to read you were not able to locate our pool during your stay, we do have a working pool, hot tub and fitness room on the first floor of our establishment by Moxies, hopefully we can direct you better during future visits. We hope to welcome you back for another visit soon where we can provide you with a 10 out of 10 experience, until next time take care and have a good day!
3.0分
其他
展开
No return
For the price it was alright although, my wife and I would not stay there again.
The poor guy, when we checked in, was all by himself trying to do his best to book people in. There was a long lineup and it took us 30min to check in. No support staff to help him.
Finally got settled in the room and the TV didn’t work and we had to move everything to the other room, which the man at the desk not only was checking in, had to come up to the room to help us with the TV. Good on him, they should give him a raise.
The upgraded hotel…. Is not very good from my prospective.
展开
酒店回复: Good Day Paul,First and foremost, thank you for taking the time to leave us your review and for choosing Sandman here in Red Deer as your home away from home. We were so saddened to read that your stay was not to your liking due to a long check in and maintenance issues. These are not the standards we strive for and apologize you had to endure these hardships during your stay. We will speak to our maintenance staff to ensure our TV's are working properly going forward. Hopefully we can welcome you back again where we can provide you a proper 10 out 10 experience, take care and have a good day!
我们搬家期间住在这里，酒店员工超级好！房间很干净，床也很舒服！外面热得要命，空调却很给力，我们特别开心。没用健身房和泳池，但很多人用了，看起来玩得很开心。下次还会再来。
体验和员工都非常棒。房间也还可以，是新装修的房间之一，虽然马桶里有污渍，但客房服务员很快就清理干净了。他们还提供了我们入住期间所需的各种便利设施，让我们住得很愉快。
我们去班夫的途中在这里停留了一晚，虽然照片看起来不错，但到了之后发现这里明显破旧不堪。
办理入住很顺利，前台的戴顿非常友善有礼。
泳池区域昏暗肮脏。大约有25个8、9岁的孩子在里面尖叫、胡闹，而且没有家长看管。
房间很小，床也不舒服，制冰机坏了，大堂里的咖啡像沥青一样难喝，而且我们还发现所有楼层都没有灭火器。
建议多花点钱住别的地方。除了办理入住时的优质服务之外，我对这次入住体验没有任何好感。
It was very nice. Wish we could have stayed longer as it was just literally an overnight stay before we head home. One thing to comment about is wish they had room service so we could have gotten something to eat as we arrived late. Tried calling reception for Moxies but got disconnected twice so ended up ordering uber eats.
It was very easy to notice that the room was not properly prepared for my stay.
Examples: Dirty towel still on the door, dead bugs in the room (Multiple), toilet paper handle that was broke etc...
We went with our cat and baby for a standard king bed room but they upgraded us to an executive king which was really nice. The room was very clean and spacious. Staff were very warm and welcoming. You get 15% discount in Denny’s for the stay here. Overall it was a great experience.
superb
they are very accommodating ! super , i am a mom of 2 autistic kids and we know how important is accommodation :)
We always like to stay at this hotel while in Red Deer. The hotel is going thru renovations, however still the same great service, above and beyond. The new renovations are very nice.
Very slow check in process, long lines, and only one front desk employee checking people in. Lots of renovation and construction going on was an eye sore. Advertised pool and no pool. Room was supposed to be equiped with safe and no room safe.
No return
For the price it was alright although, my wife and I would not stay there again.
The poor guy, when we checked in, was all by himself trying to do his best to book people in. There was a long lineup and it took us 30min to check in. No support staff to help him.
Finally got settled in the room and the TV didn’t work and we had to move everything to the other room, which the man at the desk not only was checking in, had to come up to the room to help us with the TV. Good on him, they should give him a raise.
The upgraded hotel…. Is not very good from my prospective.