酒店回复: Dear guest,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take cleanliness and maintenance issues seriously, and we’ll be addressing the concerns you raised with our team to ensure improvements are made.Regarding the deposit, we want to clarify that it can take 7-9 business days for it to be reflected in your account, depending on your bank's policy. Your feedback is valuable to us, and we hope you’ll give us another opportunity to improve your experience in the future.
酒店回复: Dear Guest,Your feedback highlights areas where we need to improve, and I assure you that we take your comments seriously. We are committed to enhancing the quality of our services, addressing maintenance concerns, and ensuring that every guest feels valued and accommodated. Your feedback will be instrumental in driving positive changes, and I sincerely hope you will consider giving us another chance in the future to showcase our commitment to delivering a superior guest experience.
酒店回复: Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
酒店回复: Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
酒店回复: Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you had a comfortable stay with clean accommodations and enjoyed the amenities like the A/C and hot water. We appreciate your comments about the breakfast and will consider your feedback for future improvements. It's great to know the location was convenient for your visit to UTSA, and we hope to welcome you back soon!
酒店超级干净，交通便利。员工热情好客，沟通顺畅。早餐也很棒。我们非常享受在 Sleep in 酒店的住宿体验。5/5
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酒店回复: Dear Guest,Thank you for your wonderful review! We're so glad to hear that you enjoyed your stay and that the staff, cleanliness, and breakfast met your expectations. We look forward to welcoming you back soon!
好干净的地方，但要注意停车场外的冰毒头，************，我的卡车被闯入了，不幸的是我的卡车的位置在摄像头下方，无法正常工作，请注意。 ……
这不可能是正确的评分！
工作人员很乐于助人，也很友好。然而，换到第二个房间后，我和孩子们仍然感到不舒服，所以在到达后不到两个小时就退房了，去了另一家酒店。我已经在路上跑了好几个小时，真希望洗个澡，上床睡觉，准备参加我们清晨的UTSA会议，但这并没有发生，摇头叹息。我坐的床陷了下去，我摸到了床垫的边缘。我们房间门上的锁坏了，把手也坏了，被子和床单上都是污渍，浴室和沙发上到处都是头发，折叠床没有床单或枕头。比如，我洗完手拿了一条干净的毛巾，结果没用过的毛巾上的头发却粘到了我身上。像是一缕缕的。这几乎像是故意的。床架周围有粉末，灯也不亮，这些只是一些让我们说“不行”的事情！那100美元的押金到现在还没退还。疯了吧，我去了一家评分更高的酒店，押金却只有50美元。我不会再来了，也不建议在这里预订，哪怕只住一晚，尤其是带着孩子！我附上了几张照片，有些是我们拍的视频截图。
酒店大堂和走廊很干净，但房间有点不太干净。镜子上有水渍，地板上的地毯需要清洗。空调的滤网太脏了，空气中弥漫着灰尘和霉味。酒店被告知房间已满，无法换房间。灯泡的灯光颜色各不相同。免费早餐种类不多，除了糖和碳水化合物含量很高之外。没有儿童麦片，体验不太好。我以前住过这里，条件非常好，但最近几年真的每况愈下。
酒店看起来很干净，但泳池里的化学药剂不对，弄得我全家肺都疼。我们第一个房间，醒来发现浴室天花板上起了个泡。我们第二个房间还行，就是没能拿到额外的毯子之类的。
工作人员非常友好！我们到得特别早，他们帮我们安排了房间，直到我们的房间空出来。
水疗中心不太干净，第二天泳池里的氯气味很浓。感觉眼睛被灼伤了，我们也没在里面待多久。
除此之外，我们住得很愉快！
工作人员看起来还不错，但感觉我们给他们带来了不便。房间的地毯从墙上扯下来了。我要求提供床单来盖住床罩，工作人员很不高兴，让我们自己去拿，或者等一会儿。整栋楼都很脏，而且维护得不太好。
这不是我们住过的最好的Sleep Inn。冰箱几乎不制冷，但冷冻室却结满了霜，根本没法用。冷暖空调噪音很大，而且没有温度控制。地板不太干净。早餐做得不好。
我们在西弗吉尼亚州和新墨西哥州住过其他一流的酒店。
物有所值。
床很舒服，空调运行良好，房间干净，热水充足，家具也合适。早餐很简单，鸡蛋、香肠、华夫饼、一些水果和酸奶。离UTSA很近。
这是一家满足基本需求的酒店——这正是我们想要的，因为我们白天不会待在房间里。床垫有点硬，早餐内容还不错。酒店有泳池和双人热水浴缸。
酒店超级干净，交通便利。员工热情好客，沟通顺畅。早餐也很棒。我们非常享受在 Sleep in 酒店的住宿体验。5/5