酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Newport News - Yorktown. Nos complace saber que todo fue excelente durante su estancia. Su satisfacción es nuestra máxima prioridad y es maravilloso saber que cumplimos con sus expectativas.Esperamos seguir brindándole excelentes experiencias. Red Roof y yo queremos agradecerle nuevamente por publicar su reseña. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,DevineGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
简单
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酒店回复: Thank you for takin the time to leave us a review. I am sorry that we did not serve you good enough to deserve a perfect score. I will appreciate if you could elaborate on our short comings, so we can improve on them.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for leaving us a review. We are sorry your stay was not perfect, people working at the front desk are also available to make your stay more comfortable. Please let us know if you need anything or something has to be improved.
1.0分
商务出差
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Supposedly they had just cleaned the room. The floor was gritty. There were stains on the bedding and the mattresses. The smoke detector was hanging off the ceiling. The bathroom looked like it was in the middle of renovation and the shower was leaking and discolored. There were stains on the curtains. One of the outlet covers wasn’t even attached to the wall.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Newport News - Yorktown. The situation you described regarding the state of floor, smoke detector, bathroom and the shower is truly regrettable. We sincerely apologize for the inconvenience this may have caused you. We are deeply disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience when you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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We had to leave immediately after seeing how gross the room was. Just left and turned our keys back in. Stains on the couch and walls, hair still left on the nightstand, and the sinks/tubs were falling apart.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Newport News - Yorktown. I am sorry that your experience did not meet your expectations due to the state of the room and the amenities you mentioned. Please accept our sincerest apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Not for me
The tv don’t wrk the shower was dirty, the part in the closet to hang up your clothes was broken and the elevator don’t work mold all over the bathroom floor mold on the lamp rust on the toilet paper holder
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酒店回复: I am sorry about the issues you faced during the stay. I will personally look into fixing these issues and assure you that your next stay will be better than this. My Appologies.
1.0分
家庭亲子
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This was the grossest hotel I have ever stayed in. We left after the first night and would have left the first night but we checked in late because of our delayed flight. Owner was gross and more than a dozen people loafing and hanging out in front of the only entrance smoking like chimneys. Vile and would not recommend even for rats.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Newport News - Yorktown. I understand your disappointment and frustration regarding the condition of the property, the behavior of individuals near the entrance, and the owner. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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I stayed on the third floor in order to get downstairs we had to call for them to send up the elevator up. I thought that was very inconvenient. The sink was broken very unsafe, I thought it would fall anytime. The room smelt like cigarette smoke. When I told them he tried to tell me it didn’t, but the smell went away.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Newport News - Yorktown. We are sorry you had a less than satisfactory experience. Io regret to hear about the issues you had with the sink as well as the elevator. Please accept our sincerest apologies for the inconvenience this has caused. This is not the experience we want our guests to have. We will address these issues to prevent future occurrences. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
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great Experience
Very clean, friendly staff making sure everything was good. Plenty of ice, snack and drink machine was well stocked, quiet, smelled good. NO smell of **** like most hotels have.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to write a review of your stay at Red Roof Inn Newport News - Yorktown. We're thrilled to hear you enjoyed your stay! Your positive comments about the cleanliness, our friendly staff, and the well-stocked amenities are greatly appreciated. We strive to create a welcoming and comfortable environment for all our guests.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. Thank you for choosing Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
房间又脏又旧，窗帘上还有霉斑。这家酒店维护得很不好。
一切都很棒
简单
好的
Supposedly they had just cleaned the room. The floor was gritty. There were stains on the bedding and the mattresses. The smoke detector was hanging off the ceiling. The bathroom looked like it was in the middle of renovation and the shower was leaking and discolored. There were stains on the curtains. One of the outlet covers wasn’t even attached to the wall.
We had to leave immediately after seeing how gross the room was. Just left and turned our keys back in. Stains on the couch and walls, hair still left on the nightstand, and the sinks/tubs were falling apart.
Not for me
The tv don’t wrk the shower was dirty, the part in the closet to hang up your clothes was broken and the elevator don’t work mold all over the bathroom floor mold on the lamp rust on the toilet paper holder
This was the grossest hotel I have ever stayed in. We left after the first night and would have left the first night but we checked in late because of our delayed flight. Owner was gross and more than a dozen people loafing and hanging out in front of the only entrance smoking like chimneys. Vile and would not recommend even for rats.
I stayed on the third floor in order to get downstairs we had to call for them to send up the elevator up. I thought that was very inconvenient. The sink was broken very unsafe, I thought it would fall anytime. The room smelt like cigarette smoke. When I told them he tried to tell me it didn’t, but the smell went away.
great Experience
Very clean, friendly staff making sure everything was good. Plenty of ice, snack and drink machine was well stocked, quiet, smelled good. NO smell of **** like most hotels have.