酒店回复: Dear Guest,Thank you for your feedback. We sincerely regret that your stay did not meet expectations. Cleanliness, safety, and guest comfort are our priorities, and we are actively addressing these concerns. Your comments help us improve, and we appreciate the opportunity to do better. We understand the importance of a comfortable stay and will ensure necessary improvements. We hope you’ll consider giving us another chance in the future.Sincerely,Management Team
2.0分
其他
原文
翻译提供方：Google
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所以破旧不堪，太糟糕了，因为它可以稍微翻新一下。不过房间里的热水浴缸是个加分项
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酒店回复: Dear Jaymes,We’re sorry to hear that you felt the property was a bit run down, we truly value your input and are always looking for ways to improve. We’re glad you enjoyed the in-room hot tub, as we know it’s a favorite feature for many of our guests! Your comments about sprucing things up are noted, and we hope you’ll visit again in the future to see the improvements we’re making. Thank you for your feedback!
1.0分
其他
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The room wasn't even clean and the beds didn't even get changed like how the should be every stay.
The bath tub was not even cleaned out or the toilet wasn't cleaned. Nothing was whipped downn
It was the most grosses hotel room I have ever seen.
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酒店回复: Dear Myah,We’re truly sorry to hear about the condition you described, as this is not how we maintain our rooms. While we wish we had been informed during your stay so we could address it immediately, we will be reviewing this with our team to ensure our standards are upheld. Thank you for bringing it to our attention.Sincerely,Management Team.
4.0分
其他
Friendly and helpful reception. Both unmanned and manned. Nice and clean room and bathroom. Hotel surroundings quiet. Missed a coffee machine in the room.
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酒店回复: Dear Erik,Thank you for your kind review. We’re happy you appreciated our friendly service, clean accommodations, and peaceful surroundings. We also value your feedback about the coffee machine and will certainly consider it for future improvements.Best regards,Management Team
1.0分
其他
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Had to leave early. Only stayed the one night because it was so late after leaving scarywood, and didn't want to try and find another hotel in the dark and so late. Rouches. A lot of them in our room. When we originally tried to check in, it was standard check in times. There wasn't a real person there. It was all over the kiosks. Then, our door lock on the room was out of batteries and we couldn't get in. After trying 3 different times with a new key every time, and going back to the kiosks guy, explaining again 3 times times what was going on, we finally got assigned a new room. After finally getting into the room, it appeared very nice and clean. With the acception of some updates of the kitchen. Warped and broken countertops, a smoke detector down, just little things that just need a little work. But then when we got back from scarywood and I opened the fridge door, a huge rough came out of nowhere. And then several others. In total between the dead ones in the drawers and the live ones crawling out on the counters and walls we saw 10 different rouches. That's just the ones we saw. We ended up checking out in the morning and finding a different place to stay. Over all not a good experience while trying to keep a good attitude. Thankfully it didn't take away from our overall trip experience outside of the hotel.
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酒店回复: Dear Nicole,We’re truly sorry to hear about your experience, and we understand how disappointing this must have been. While we’re glad the room initially appeared clean and comfortable, the issues you described are far below our usual standards. Our pest control and maintenance teams have been notified to ensure this situation is fully addressed and prevented in the future. We also regret the inconvenience caused by the door lock and check-in process, and we’re reviewing these procedures to improve reliability and guest support moving forward.Sincerely,Management Team
4.0分
其他
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Nice and comfortable
Very nice. Only complaint would be that the internet was not very good, it would go in and out. Nice comfortable beds, good size fridge, and a nice desk with a chair, as well as a microwave. No bath, but the washroom was big and the room was spacious as well. Tv was ancient, but no one really cared and we didn’t bother trying to make it work when it just came on blank. Pro tip; close the bathroom door at night and you won’t be disturbed by the sounds of water.
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酒店回复: Dear Guest,We’re happy to hear you enjoyed the comfort and spaciousness of your room, along with the convenient amenities. We appreciate your honest feedback about the internet and TV, and we’re actively working on upgrades to improve both connectivity and in-room entertainment. Thank you for sharing your experience and helpful tip for future guests.Sincerely,Management Team
1.0分
家庭亲子
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“Virtual Check-In” was beyond terrible! Couldn’t understand the guy on the other end. The only amenities the place had was a drink machine. Room smelled of smoke and was last updated in 1969. The exhaust fan in the bathroom didn’t work. There was no staff anywhere. AC only worked on high. Heat had no fan. Pool was a bright green color. Im guessing if you went in you would come out with some disease unknown to man. Beds were comfortable. I would highly recommend staying as far away from this place as possible.
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酒店回复: Dear Charles,We’re sorry to hear that your stay did not meet expectations. While we’re glad you found the beds comfortable, the issues you mentioned are certainly not the standard we aim to provide. Our virtual check-in is designed for convenience, but we understand it can be challenging when communication isn’t clear. We’ve addressed your concerns about the room condition, air system, and pool with our maintenance and housekeeping teams to ensure these matters are corrected promptly.Sincerely,Management Team
2.0分
家庭亲子
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Room needed so much maintenance. One bedframe had nearly fallen apart, the microwave was missing parts, lots of water damage in bathroom. ******* says they have breakfast; they don’t. Worst were the cheap mattresses and pillows combined with curtains that didn’t block the building lights well at all. Haven’t slept so badly for a long time.
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酒店回复: Dear Christopher,We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. The issues you described are not reflective of our usual standards, and our maintenance team has been notified to ensure these items are promptly addressed.Sincerely,Management Team
4.0分
家庭亲子
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Property could use new siding its melting off the building in a few spots, and some updates to room. Door made a loud screaching noise everytime you opened it. Kind of a industrial area where its located, next to highway.
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酒店回复: Dear Daniel,Thank you for your feedback. We appreciate your comments regarding the exterior and room updates, and we’ll be addressing these maintenance concerns with our team. We’re glad you took the time to share your observations as we work to improve our guest experience.Sincerely,Management Team.
1.0分
其他
Terrible stay
Room smell so bad. Can’t sleep for the smell. Not clean at all. Beds were dirty and bathroom terrible.
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酒店回复: Dear Claudia,Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay. What you described is not the standard we strive to maintain, and we sincerely apologize for the inconvenience caused by the room condition and odor. Our housekeeping and maintenance teams have been informed to thoroughly inspect and address the concerns you mentioned to ensure this does not happen again.Sincerely,Management Team
我不得不留下评论，太糟糕了。我只能睡在车里，房间太糟糕了。他们在自助服务终端采集了我的指纹——办公室里没有人。强烈的气味灼伤了我的眼睛。床单上有红色污渍，我把床单脱了。床上的皮肤很痒。外面有人闲逛。二楼传来砰砰的巨响。毫不夸张。就是这么糟糕。感觉既不安全也不舒服。真希望我多花10美元住Beymount。
击退
所以破旧不堪，太糟糕了，因为它可以稍微翻新一下。不过房间里的热水浴缸是个加分项
The room wasn't even clean and the beds didn't even get changed like how the should be every stay.
The bath tub was not even cleaned out or the toilet wasn't cleaned. Nothing was whipped downn
It was the most grosses hotel room I have ever seen.
Friendly and helpful reception. Both unmanned and manned. Nice and clean room and bathroom. Hotel surroundings quiet. Missed a coffee machine in the room.
Had to leave early. Only stayed the one night because it was so late after leaving scarywood, and didn't want to try and find another hotel in the dark and so late. Rouches. A lot of them in our room. When we originally tried to check in, it was standard check in times. There wasn't a real person there. It was all over the kiosks. Then, our door lock on the room was out of batteries and we couldn't get in. After trying 3 different times with a new key every time, and going back to the kiosks guy, explaining again 3 times times what was going on, we finally got assigned a new room. After finally getting into the room, it appeared very nice and clean. With the acception of some updates of the kitchen. Warped and broken countertops, a smoke detector down, just little things that just need a little work. But then when we got back from scarywood and I opened the fridge door, a huge rough came out of nowhere. And then several others. In total between the dead ones in the drawers and the live ones crawling out on the counters and walls we saw 10 different rouches. That's just the ones we saw. We ended up checking out in the morning and finding a different place to stay. Over all not a good experience while trying to keep a good attitude. Thankfully it didn't take away from our overall trip experience outside of the hotel.
Nice and comfortable
Very nice. Only complaint would be that the internet was not very good, it would go in and out. Nice comfortable beds, good size fridge, and a nice desk with a chair, as well as a microwave. No bath, but the washroom was big and the room was spacious as well. Tv was ancient, but no one really cared and we didn’t bother trying to make it work when it just came on blank. Pro tip; close the bathroom door at night and you won’t be disturbed by the sounds of water.
“Virtual Check-In” was beyond terrible! Couldn’t understand the guy on the other end. The only amenities the place had was a drink machine. Room smelled of smoke and was last updated in 1969. The exhaust fan in the bathroom didn’t work. There was no staff anywhere. AC only worked on high. Heat had no fan. Pool was a bright green color. Im guessing if you went in you would come out with some disease unknown to man. Beds were comfortable. I would highly recommend staying as far away from this place as possible.
Room needed so much maintenance. One bedframe had nearly fallen apart, the microwave was missing parts, lots of water damage in bathroom. ******* says they have breakfast; they don’t. Worst were the cheap mattresses and pillows combined with curtains that didn’t block the building lights well at all. Haven’t slept so badly for a long time.
Property could use new siding its melting off the building in a few spots, and some updates to room. Door made a loud screaching noise everytime you opened it. Kind of a industrial area where its located, next to highway.
Terrible stay
Room smell so bad. Can’t sleep for the smell. Not clean at all. Beds were dirty and bathroom terrible.