酒店回复: Dear Mireille,We're thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport and that you found the breakfast to be satisfactory. We're sorry to hear that the pool didn't have a hot tub, but we appreciate your feedback on amenities for adults. We do cater to families and pets, and we're glad to hear that you found our hotel welcoming in that regard. We strive to provide a comfortable and enjoyable experience for all of our guests, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing Tru by Hilton.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
3.0分
朋友出游
原文
翻译提供方：Google
隔离。我们在等人们走过来。自助早餐比平时更丰盛。
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酒店回复: Dear Guest,We appreciate your feedback and are glad to hear you found our breakfast buffet to be satisfactory. We apologize for any noise disturbances you experienced during your stay. We will address this issue with our team to ensure a more peaceful environment for our guests. We hope you will consider staying with us again in the future so we can provide you with an even better experience. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.
3.0分
其他
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Disappointing.
Cons: No drawers in the room - only 8” shelving to put your stuff. Only a few hangers and hooks. Roll-in shower meant very wet bathroom floor. No safe in room. No microwave or coffee maker in room, though coffee etc available in lobby. Tiny refrigerator in room wasn't cold until I moved it from the wall to change the setting.
Pros: Breakfast was good, staff was friendly and helpful.
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酒店回复: Dear Guest,We appreciate your feedback and are glad to hear you enjoyed the breakfast and found our staff friendly and helpful. It's important to us that our guests have a comfortable stay, so we're sorry to hear about the challenges you experienced with the room setup. Your comments about storage solutions, the shower, and room amenities have been noted, and we are continually looking for ways to enhance our accommodations. We hope you'll consider visiting us again in the future so we can provide a more seamless experience. Safe travels!
5.0分
其他
Nice hotel. Convenient to the airport and good breakfast. nice at check in and staff readily available. Thank you
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酒店回复: Dear Guest,We are delighted to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport. We are thrilled that you found our hotel to be convenient to the airport and that you enjoyed our breakfast offerings. It is always our goal to provide a positive check-in experience and we are glad to hear that our staff met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
2.0分
情侣出游
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Hallway was dirty, room was small and dirty. The bed was like sleeping on a rock. Pillows were flatter then pancakes. The breakfast provided was decent however the eggs tasted like water mixed with powder. The staff were all very friendly and helpful. The staff is literally the only redeeming quality of this hotel and the only reason they didn't get one star. If this is what Hilton has become we won't be staying at anymore.
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful during your stay. We apologize for the cleanliness issues you experienced in the hallway and room, as well as the discomfort of the bed and pillows. We will address these concerns with our housekeeping team to ensure that they are rectified moving forward. We are glad to hear that you found the breakfast provided to be decent, although we will work on improving the taste of the eggs. We value your feedback and will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.
5.0分
其他
We have stayed at this hotel numerous times. One of the better valued hotels we stay at.
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酒店回复: Dear Guest,Delighted to hear that Tru by Hilton Williamsville Buffalo Airport is among your preferred choices when traveling. It's wonderful you find value in what we offer, and we’re thrilled you continue to choose us for your stays. Your consistent returns speak volumes, and we're committed to maintaining the standards you appreciate. If there’s anything more we can do to enhance your future visits, please feel free to share your thoughts. Looking forward to welcoming you back on your next trip! Safe travels and see you soon.
房价实惠，早餐很好，房子很新
(-) 床单上有污渍，酒店用完了牙刷。而且，通常希尔顿Tru酒店会在办理入住时提供免费饮用水，但这家没有。
(+) 我们住的房间有两张舒适的皇后大床，空间宽敞，提供免费早餐但选择不多，24小时都有免费咖啡。总的来说，住宿体验还不错。
位置很好，房间非常棒，员工也很NICE。
这家酒店很不错，有健身房、游泳池和免费早餐，员工也很友好。
早餐不错，但不奢侈。
有泳池，但没有按摩浴缸。
如果适合成年人入住就更好了。
绝对是一家适合家庭入住的酒店。允许携带宠物。
隔离。我们在等人们走过来。自助早餐比平时更丰盛。
Disappointing.
Cons: No drawers in the room - only 8” shelving to put your stuff. Only a few hangers and hooks. Roll-in shower meant very wet bathroom floor. No safe in room. No microwave or coffee maker in room, though coffee etc available in lobby. Tiny refrigerator in room wasn't cold until I moved it from the wall to change the setting.
Pros: Breakfast was good, staff was friendly and helpful.
Nice hotel. Convenient to the airport and good breakfast. nice at check in and staff readily available. Thank you
Hallway was dirty, room was small and dirty. The bed was like sleeping on a rock. Pillows were flatter then pancakes. The breakfast provided was decent however the eggs tasted like water mixed with powder. The staff were all very friendly and helpful. The staff is literally the only redeeming quality of this hotel and the only reason they didn't get one star. If this is what Hilton has become we won't be staying at anymore.
We have stayed at this hotel numerous times. One of the better valued hotels we stay at.