I thought everything was awesome. I wish they had better curtains on the windows because the see through shade still lets a lot of light in from outside and at night there was a bright moon and street/parking lot lamps that shined in the window. I also didn't rank highest on cleanliness even though it looked great because I spilled water on the bathroom floor and when I wiped it up with a towel, the towel was black...not sure if that's from the black tile or because it wasn't that clean? Otherwise everyone was very nice...super cool how the hotels were connected, and seemed very friendly over all.
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酒店回复: Dear Katrina,We appreciate you taking the time to share your feedback with us. We are delighted to hear that you found everything to be awesome during your stay at Tru by Hilton Williamsville Buffalo Airport. It's great to know that you found our staff to be very nice and friendly.We have noted your concerns about the curtains and cleanliness in the bathroom. We will look into improving the curtains to ensure a more restful night's sleep for our guests. Our housekeeping team will also pay extra attention to the cleanliness of the bathroom floors to ensure a pristine experience for all our guests.We are glad you enjoyed the convenience of the connected hotels and the overall friendliness of our team members. We hope these positive aspects will encourage you to visit us again in the future. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
5.0分
其他
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Everything was great, huge bathroom & shower. Comfy bed. The room is smaller than others we have stayed in but we had sufficient room. Staff was great and we appreciated the timely airport shuttle and the driver. Will definitely stay here again.
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酒店回复: Dear Lonna,We are thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport and that you found the room amenities to your liking. We are glad that our staff provided great service and that you appreciated the airport shuttle and driver. We look forward to welcoming you back on your next visit to the area.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
1.0分
其他
Hotel was missing a ton of stuff not good was not worth $159 a night maybe 85 at the most really disappointed in Hilton
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酒店回复: Dear Colleen,We appreciate you taking the time to share your feedback with us. We apologize that your stay did not meet your expectations. We are glad to hear that you found the hotel missing some items and not worth the price you paid. We will address these concerns with our team to ensure a better experience for our guests in the future. We hope you will consider giving us another chance in the future. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
5.0分
其他
The manager was especially helpful. She was able to provide so much information about Niagara with enthusiasm to boot
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酒店回复: Dear April,We are thrilled to hear that you had such a positive experience at Tru by Hilton Williamsville Buffalo Airport and that our manager was able to provide helpful information about Niagara Falls with enthusiasm. We pride ourselves on having knowledgeable and enthusiastic staff members who go above and beyond to make our guests feel welcome. We appreciate your kind words and hope to welcome you back for another great stay in the future.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
5.0分
其他
Everything was great, great staff, I am a Marriott fan but this experience might change my allegiance
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酒店回复: Dear Olivia,We are thrilled to hear that you had a great experience at Tru by Hilton Williamsville Buffalo Airport and that our staff made a positive impression on you. We appreciate you giving us a perfect rating and are honored to potentially change your allegiance from Marriott. It's wonderful to hear that everything was great during your stay. If there is anything specific that stood out to you, please let us know so we can continue to provide exceptional service. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
5.0分
家庭亲子
The room was very clean and the staff made the difference in terms of great engagement and hospitality.
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酒店回复: Dear Cynthia,We are thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport. Our team takes great pride in providing exceptional service and maintaining a clean environment for our guests. We are glad to hear that our staff made a positive impact on your experience. We will continue to strive for excellence and hope to welcome you back for another memorable stay in the future.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
房价实惠，早餐很好，房子很新
(-) 床单上有污渍，酒店用完了牙刷。而且，通常希尔顿Tru酒店会在办理入住时提供免费饮用水，但这家没有。
(+) 我们住的房间有两张舒适的皇后大床，空间宽敞，提供免费早餐但选择不多，24小时都有免费咖啡。总的来说，住宿体验还不错。
位置很好，房间非常棒，员工也很NICE。
这家酒店很不错，有健身房、游泳池和免费早餐，员工也很友好。
I thought everything was awesome. I wish they had better curtains on the windows because the see through shade still lets a lot of light in from outside and at night there was a bright moon and street/parking lot lamps that shined in the window. I also didn't rank highest on cleanliness even though it looked great because I spilled water on the bathroom floor and when I wiped it up with a towel, the towel was black...not sure if that's from the black tile or because it wasn't that clean? Otherwise everyone was very nice...super cool how the hotels were connected, and seemed very friendly over all.
Everything was great, huge bathroom & shower. Comfy bed. The room is smaller than others we have stayed in but we had sufficient room. Staff was great and we appreciated the timely airport shuttle and the driver. Will definitely stay here again.
Hotel was missing a ton of stuff not good was not worth $159 a night maybe 85 at the most really disappointed in Hilton
The manager was especially helpful. She was able to provide so much information about Niagara with enthusiasm to boot
Everything was great, great staff, I am a Marriott fan but this experience might change my allegiance
The room was very clean and the staff made the difference in terms of great engagement and hospitality.