酒店回复: Dear Mireille,We're thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport and that you found the breakfast to be satisfactory. We're sorry to hear that the pool didn't have a hot tub, but we appreciate your feedback on amenities for adults. We do cater to families and pets, and we're glad to hear that you found our hotel welcoming in that regard. We strive to provide a comfortable and enjoyable experience for all of our guests, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing Tru by Hilton.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
2.0分
情侣出游
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Hallway was dirty, room was small and dirty. The bed was like sleeping on a rock. Pillows were flatter then pancakes. The breakfast provided was decent however the eggs tasted like water mixed with powder. The staff were all very friendly and helpful. The staff is literally the only redeeming quality of this hotel and the only reason they didn't get one star. If this is what Hilton has become we won't be staying at anymore.
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and helpful during your stay. We apologize for the cleanliness issues you experienced in the hallway and room, as well as the discomfort of the bed and pillows. We will address these concerns with our housekeeping team to ensure that they are rectified moving forward. We are glad to hear that you found the breakfast provided to be decent, although we will work on improving the taste of the eggs. We value your feedback and will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.
5.0分
家庭亲子
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Very friendly staff and accommodating. Arrived very late but staff was cheerful and helpful. Room was clean and beds were comfortable. Close to the airport was nice.
3.0分
情侣出游
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We thought the staff was very nice and helpful. Breakfast was always good. The room was small with no ventilation. Tried to sit outside but thier firepit wouldn't work and when we checked in our room card wasnt working, so we had to wait for them to charge the door. I think we would look for a different hotel our next visit.
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酒店回复: Dear Guest,We appreciate your feedback and are glad to hear that you found our staff to be nice and helpful, and that you enjoyed the breakfast. We apologize for the issues you experienced with the room size, ventilation, fire pit, and room card. We will address these issues with our team to ensure they are resolved. We hope you will consider giving us another chance in the future.
5.0分
其他
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Great breakfast options, Friendly, efficient, accommodating staff, Room very clean and in great condition. Don't recommend staying in a 1st floor room Lobby activities can be disturbing. Highly recommend staying here. Will definitely stay here in the future.
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酒店回复: Dear Samuel,We are thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport and that you found our breakfast options to be great, our staff friendly and efficient, and your room clean and in great condition. We appreciate your recommendation to future guests. We apologize for any disturbances you experienced in a 1st floor room due to lobby activities. Your feedback is valuable to us and we will work to address this issue to ensure a more peaceful stay for all guests in the future. We look forward to welcoming you back for another stay in the future. Thank you for choosing Tru by Hilton Williamsville Buffalo Airport.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
5.0分
其他
We were really impressed with our stay at Tru. Easy check in with really friendly staff and a great breakfast. Will definitely stay here again.
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酒店回复: Dear Kelly,We're thrilled to hear that you enjoyed your stay at Tru by Hilton Williamsville Buffalo Airport! We're glad to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings. We look forward to welcoming you back again in the future for another great stay. Thank you for choosing Tru.Sincerely,Management TeamTru by Hilton Williamsville Buffalo Airport
房价实惠，早餐很好，房子很新
(-) 床单上有污渍，酒店用完了牙刷。而且，通常希尔顿Tru酒店会在办理入住时提供免费饮用水，但这家没有。
(+) 我们住的房间有两张舒适的皇后大床，空间宽敞，提供免费早餐但选择不多，24小时都有免费咖啡。总的来说，住宿体验还不错。
位置很好，房间非常棒，员工也很NICE。
这家酒店很不错，有健身房、游泳池和免费早餐，员工也很友好。
早餐不错，但不奢侈。
有泳池，但没有按摩浴缸。
如果适合成年人入住就更好了。
绝对是一家适合家庭入住的酒店。允许携带宠物。
Hallway was dirty, room was small and dirty. The bed was like sleeping on a rock. Pillows were flatter then pancakes. The breakfast provided was decent however the eggs tasted like water mixed with powder. The staff were all very friendly and helpful. The staff is literally the only redeeming quality of this hotel and the only reason they didn't get one star. If this is what Hilton has become we won't be staying at anymore.
Very friendly staff and accommodating. Arrived very late but staff was cheerful and helpful. Room was clean and beds were comfortable. Close to the airport was nice.
We thought the staff was very nice and helpful. Breakfast was always good. The room was small with no ventilation. Tried to sit outside but thier firepit wouldn't work and when we checked in our room card wasnt working, so we had to wait for them to charge the door. I think we would look for a different hotel our next visit.
Great breakfast options, Friendly, efficient, accommodating staff, Room very clean and in great condition. Don't recommend staying in a 1st floor room Lobby activities can be disturbing. Highly recommend staying here. Will definitely stay here in the future.
We were really impressed with our stay at Tru. Easy check in with really friendly staff and a great breakfast. Will definitely stay here again.