very dirty, poorly maintained, ok beddding, unattractive decor and entrance, noisy, loud, littered parking lot, needs a major overhaul,,, 300 a night was too much fot the condition of this place,, the owners should be ashamed.
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酒店回复: Thank you for sharing your candid feedback. We sincerely apologize that your experience did not meet your expectations. We take concerns about cleanliness, maintenance, noise, and overall condition very seriously, and your comments have been shared with our management team for immediate review.We understand your frustration, especially considering the value you expect for the price paid. Please know that we are actively working on improvements to enhance our guests’ experience.We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a much better stay in the future.
2.0分
其他
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There are much better options
The room was run down and minimally cleaned. I made the mistake of looking underneath the armoire for the TV remote and saw a sea of dust and multiple dead cockroaches. The mattress and bedding were comfortable enough, but overall it was a below-par experience.
The staff was ok, but the hotel is very stingy when it comes to providing basic things like towels and toilet paper. They seemed to ration toilet paper like we were staying on a deserted island. There was literally 1/2 of a used roll in the room when we arrived. We had to repeatedly ask for additional rolls.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. Cleanliness and comfort are our top priorities, and we sincerely apologize for the issues you encountered with dust, pests, and the state of the room.We are also very concerned to hear about the shortage of basic amenities like towels and toilet paper. This is not the standard of service we strive to provide, and we regret any inconvenience this caused. Your feedback has been shared with our housekeeping and management teams to address these serious concerns immediately.We appreciate your acknowledgment of the bedding comfort and the efforts of our staff, and we will use your comments as motivation to improve. We hope you will consider giving us another chance to provide you with a much better experience in the future.
1.0分
商务出差
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Ive stayed here before with no issues. Last night's my company sent me an expense check to pay for the room. This took several hours to clear. Around 6 when it cleared my phone died so i plugged it in. The male manager came out screaming to get off his property or he was calling the police. Because he assumed i wasnt a small business owner that USED to book 300+ stay a night at quality inns. We terminated that contract today. Avoid this location unless your into police involvement and some crazy man cursing at you in a foreign language. Creepy he also said hed been watching me alll day so shut your blinds
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酒店回复: Thank you for sharing your experience. We are very sorry to hear about your recent stay and the situation you described. This is certainly not the type of interaction or service we expect our guests to experience, and we take such feedback very seriously.Please know that we are reviewing this matter internally to ensure that all guests are treated with professionalism and respect at all times. We would appreciate the opportunity to discuss this further so we can better understand what happened and address any concerns directly. You may reach me at [your contact information].We value your past business and regret that this visit left a negative impression. Thank you again for bringing this to our attention.
1.0分
其他
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We had reservations for 4 nights, one queen bed. I felt we were in a prison boxed room. I also had a few insect bites. We decided to leave after the first night so we wouldn't be charged. Very disappointed. The rooms looked nice in the app but not in person.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your room did not meet your expectations and that you experienced discomfort during your stay. We take concerns about insects and room comfort very seriously, and we apologize for any distress this caused.We understand your decision to leave early and regret that we didn’t have the chance to provide a better experience. Your comments have been shared with our housekeeping and maintenance teams to help us improve.If you’d be open to discussing this further, please feel free to contact us at [your contact info]. We appreciate your feedback and hope to have the opportunity to welcome you back under better circumstances.
1.0分
其他
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********* Hell
AC not working proper. Could not clear the air in the room due to the over use of the air freshener used in the room. (made my wife sick.. (Caused coghing/gaging) Tried to cancel second night and was jerked around by ********* customer service. (While trying to resolve the second night cancelation I was transferred to sales and given a sales pitch on a different vaxation package. )
1.0分
其他
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First off, there was a smell when we walked in the office area to check in that smelled like cleaning or disinfectant chemicals that was so bad I needed to step outside. The breakfast area was right there and I could not have eaten in there. Walking up the stairs (no elevator) the carpeting was dirty and had actual globs of dirt all over it. When we went to our room the smell was there as well. plus tbete was a large ring of black mold around the tub, the sink faucet was coming loose, the uncarpeted floor area was sticky. We turned the AC and fan as high as they could go (I don’t think any cool air was coming out) and left for a few hours. The check in person was apologetic, they sent a housekeeper up to scrub the tub and he used some type of cleanser that was so strong smelling it was even worse. We were offered another room but that one smelled as bad. I will never book a room at a Quality Inn again.
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酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the unpleasant odors, cleanliness issues, and maintenance problems you experienced during your stay. This is far from the standard we aim to provide, and we sincerely apologize for the discomfort and frustration it caused.We appreciate you acknowledging our staff’s efforts to assist you, though we regret that the alternative room did not resolve the issues. Your comments regarding the mold, odors, and air conditioning have been shared with our housekeeping and maintenance teams for immediate attention.We understand your decision and regret that we were unable to provide the quality experience you expected. Thank you again for bringing these concerns to our attention—they help us identify areas needing improvement.
2.0分
其他
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It's never happened to me before but now it was really terrible
Upon returning to the hotel the smell of old after shave gave us a taste of the rooms!!
Everywhere The old dirty carpets
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the unpleasant odor and condition of the carpets you encountered during your stay. This is not the standard of comfort and cleanliness we aim to provide, and we regret that it impacted your visit.Your feedback has been shared with our housekeeping and maintenance teams to address these issues promptly. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much better experience in the future.
2.0分
其他
In the first room the bed smelled of urine. The staff were courteous and came up to help me move to a different room.
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酒店回复: Thank you for your feedback. We sincerely apologize for the unpleasant odor in your initial room. We’re glad our staff was able to assist you promptly in moving to a different room, and we appreciate your understanding.Your comments have been shared with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to provide you with a more comfortable stay in the future.
1.0分
其他
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I recently stayed at this hotel and was extremely disappointed. The property was dirty, poorly maintained, and did not feel safe. It was clear that the standards of cleanliness and care were not being met. This was a very unpleasant experience, and I would strongly recommend avoiding this hotel if you are staying in the South Portland, Maine area.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations and that you felt the property was not clean or well-maintained. Guest safety and comfort are our top priorities, and we regret that we fell short during your visit.Your comments have been shared with our management and housekeeping teams to address these concerns immediately. We appreciate you bringing this to our attention as it helps us improve.We hope you might consider giving us another chance in the future to provide a better experience.
说真的，这是我住过的最恶心的酒店房间，在我看来，这个房间已经 10 年没有打扫过了，床垫上还有黄色污渍
very dirty, poorly maintained, ok beddding, unattractive decor and entrance, noisy, loud, littered parking lot, needs a major overhaul,,, 300 a night was too much fot the condition of this place,, the owners should be ashamed.
There are much better options
The room was run down and minimally cleaned. I made the mistake of looking underneath the armoire for the TV remote and saw a sea of dust and multiple dead cockroaches. The mattress and bedding were comfortable enough, but overall it was a below-par experience.
The staff was ok, but the hotel is very stingy when it comes to providing basic things like towels and toilet paper. They seemed to ration toilet paper like we were staying on a deserted island. There was literally 1/2 of a used roll in the room when we arrived. We had to repeatedly ask for additional rolls.
Ive stayed here before with no issues. Last night's my company sent me an expense check to pay for the room. This took several hours to clear. Around 6 when it cleared my phone died so i plugged it in. The male manager came out screaming to get off his property or he was calling the police. Because he assumed i wasnt a small business owner that USED to book 300+ stay a night at quality inns. We terminated that contract today. Avoid this location unless your into police involvement and some crazy man cursing at you in a foreign language. Creepy he also said hed been watching me alll day so shut your blinds
We had reservations for 4 nights, one queen bed. I felt we were in a prison boxed room. I also had a few insect bites. We decided to leave after the first night so we wouldn't be charged. Very disappointed. The rooms looked nice in the app but not in person.
********* Hell
AC not working proper. Could not clear the air in the room due to the over use of the air freshener used in the room. (made my wife sick.. (Caused coghing/gaging) Tried to cancel second night and was jerked around by ********* customer service. (While trying to resolve the second night cancelation I was transferred to sales and given a sales pitch on a different vaxation package. )
First off, there was a smell when we walked in the office area to check in that smelled like cleaning or disinfectant chemicals that was so bad I needed to step outside. The breakfast area was right there and I could not have eaten in there. Walking up the stairs (no elevator) the carpeting was dirty and had actual globs of dirt all over it. When we went to our room the smell was there as well. plus tbete was a large ring of black mold around the tub, the sink faucet was coming loose, the uncarpeted floor area was sticky. We turned the AC and fan as high as they could go (I don’t think any cool air was coming out) and left for a few hours. The check in person was apologetic, they sent a housekeeper up to scrub the tub and he used some type of cleanser that was so strong smelling it was even worse. We were offered another room but that one smelled as bad. I will never book a room at a Quality Inn again.
It's never happened to me before but now it was really terrible
Upon returning to the hotel the smell of old after shave gave us a taste of the rooms!!
Everywhere The old dirty carpets
In the first room the bed smelled of urine. The staff were courteous and came up to help me move to a different room.
I recently stayed at this hotel and was extremely disappointed. The property was dirty, poorly maintained, and did not feel safe. It was clear that the standards of cleanliness and care were not being met. This was a very unpleasant experience, and I would strongly recommend avoiding this hotel if you are staying in the South Portland, Maine area.