酒店回复: Dear Chipie91 Thank you for your valuable feedback. It was a pleasure to have you stay with us and we look forward to welcoming you back again soon. Best wishes The Michelangelo Towers Team
I had booked and paid for an executive room, but was initially placed in a standard apartment. Had I not brought the error to the attention of the reception myself, I would have remained in the incorrect room for the duration of my stay. Despite spending nearly two days in the wrong room, I was not offered a refund or compensation for the difference in room category. I believe a refund or appropriate adjustment should have been made, as the mistake originated from the hotel’s side.
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酒店回复: Dear nphilips2025, Thank you for your feedback, and for taking the time to write about your visit. We sincerely apologise for the areas of concern you have raised and this has been addressed with the heads of departments. There unfortunately was a system error on the booking platform hence the wrong room type pulling in. As a token of good will, we would like to offer you a free upgrade on your next stay. We look forward to welcoming you back to Raphael Penthouse Suites soon! Kind regards, Jackie Rider Guest Relations Manager
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Excellent location, safe, luxurious and helpful staff. Came with a large family and hired 3 apartments. Highly recommend for a family enough space to function like a house
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酒店回复: Dear sirisenafamily, Thank you for your feedback, and for taking the time to write about your visit. It was a pleasure to have you stay with us and we look forward to welcoming you and your family back to the Raphael Penthouse Suites soon! Kind regards, Jackie Rider Guest Relations Manager
设施旧了点，但是位置好，早餐太远了。
强烈推荐这家公寓式酒店，因为它地理位置优越，安全措施也很好。早餐可以在附近解决，选择多又美味。
臭虫之城酒店
如果不是被臭虫咬了，我的住宿体验会很不错。我们一整晚都没睡，因为被虫子咬得我浑身痒得不行。我抓到一只臭虫，就把它带到了前台。前台人员人很好，给我拿了干净的床单和毯子，让我在椅子上睡着，因为我实在睡不着了。第二天早上，早班接待员告诉我，酒店会有人联系我。结果连邮件都没发。我把情况报告给了我的信用卡公司，但他们拒绝退还我当晚283.45美元的房费。我最担心的就是把臭虫带回纽约。酒店竟然不给我退款，真是太荒唐了，因为我不想写差评，因为我还在等他们体面地退款。
如果您想吃早餐，您必须同意穿过塔的迷宫才能到达塔的另一侧另一家酒店的餐厅。
位于曼德拉广场的绝佳位置：靠近工作、购物和餐饮场所。 另一方面，公寓已经严重老化：窗户没有遮光，沙发坏了，而且清洁工作几乎没有问题。然而，它物有所值，还有美味的早餐。
这家酒店可能是桑顿的一颗明珠，然而，酒店的照片掩盖了维护方面的投资。我们住过的为数不多的酒店中，只有极少数的插座可供笔记本电脑或手机充电。
我们在两卧室套房的两间浴室中的一间的瓷砖上发现了血迹。鸽子在我们巨大的阳台上的按摩浴缸里嬉戏。我们当然不会进入那个浴缸。
令人失望的住宿，没有达到我们的期望。
我喜欢友好而乐于助人的工作人员，公寓里有漂亮的家具，并且配备了此类住宿所需的所有必需品！床很舒服，床单也很好！喜欢靠近桑顿市和曼德拉广场！总之，我认为拉斐尔物有所值！
我不喜欢房间的景色……面朝墙壁（但至少不是混凝土和朴素的，但我更喜欢城市景观！
很棒的套房。服务一流，物有所值。房间配有休息室、厨房，可轻松前往曼德拉广场和所有餐厅和娱乐场所，安全措施极佳，胜过其他酒店。提供代客泊车服务。工作人员非常乐意，强烈推荐
I had booked and paid for an executive room, but was initially placed in a standard apartment. Had I not brought the error to the attention of the reception myself, I would have remained in the incorrect room for the duration of my stay. Despite spending nearly two days in the wrong room, I was not offered a refund or compensation for the difference in room category. I believe a refund or appropriate adjustment should have been made, as the mistake originated from the hotel’s side.
Excellent location, safe, luxurious and helpful staff. Came with a large family and hired 3 apartments. Highly recommend for a family enough space to function like a house