酒店回复: Dear Dwayne,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
1.0分
家庭亲子
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Roaches in room, stains on sheets, dirty microwave, broken sink, shower looked as if it was installed by person who didn’t know anything about chalking, we stay maybe 15 minutes, this had to be the worse place I’ve stayed and being retired military staying in places all over the world have never until now refused to stay, had just driven a 1000 miles was very tired. We had just stayed in a days in maysville ky.
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酒店回复: Dear James,Thank you for sharing your experience. We sincerely apologize for the serious cleanliness and maintenance issues you encountered. This is far from the standard we aim to provide, and your feedback will be addressed promptly with our team to ensure a significantly better experience for future guests.Sincerely,Management Team
5.0分
家庭亲子
Everything was great, breakfast would be the only complaint, they did not have very many options for the continental breakfast.
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酒店回复: Dear Tammy,Thank you for your feedback. We’re glad to hear that everything else about your stay was great, and we appreciate your comment regarding the limited breakfast options. Your input helps us improve and work toward offering a better experience for our guests.Best regards,Management Team
3.0分
朋友出游
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There were bugs in all our rooms. They came out at night and crawled along the ceiling. I called the front desk asking for assistance, but was told to come to the front desk after I was already dressed for bed. She could not send anyone up, so I swatted them as best I could with a towel and even after that one landed on my hand in the middle of the night. My guests that were with me also had them in their rooms. Very disappointing.
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酒店回复: Dear Mary,We’re very sorry to hear about the experience you described. This is certainly not the level of comfort or cleanliness we aim to provide. Our pest control service has been notified to conduct a thorough inspection and treatment to ensure the issue is resolved immediately. We sincerely apologize for the inconvenience this caused during your stay.Sincerely,Management Team
4.0分
家庭亲子
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Very friendly and helpful staff. Breakfast could use some variety in cream cheese, oatmeal packets and yogurt. Good experience for price, had pool, accepts dogs, did not experience either of those options for comment
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酒店回复: Dear Sandy,Thank you for your feedback! We’re delighted to hear that our staff was friendly and helpful and that you found value in your stay. We appreciate your suggestions regarding breakfast variety and will share them with our team as we continue to improve. We hope to welcome you back soon, perhaps to enjoy our pool and pet-friendly amenities as well!Best Regards,Management Team
1.0分
其他
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If i could give a lower score i would. The place is filthy. After walking on the carpet then getting in the shower, there was several dirty foot prints from the dirt on the bottom of my feet. There was no cover on the bath fan, which didn't work. Rather than fix it, they removed the switch and covered it up. The breakfast, if you like cold coffee and stale bagels, you're set.
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酒店回复: Dear Steven,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the issues with the shower, carpet, and breakfast. This is far below the standards we strive to provide, and we will address these concerns immediately with our housekeeping and maintenance teams. Your comments are important, and we appreciate you bringing them to our attention.Sincerely,Management Team
1.0分
商务出差
Nasty and dangerous
Place is disgusting and I worried about my safety the whole night. Do not stay here.
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酒店回复: Dear Amy,Thank you for sharing your experience. We are very concerned to hear about the issues you encountered and sincerely apologize for any discomfort or safety concerns during your stay. Your feedback has been shared with our management and housekeeping teams so that immediate improvements can be made. We take guest safety and cleanliness very seriously and regret that your experience did not reflect the standards we strive to maintain.Sincerely,Management Team
3.0分
其他
Room was very hot but clean. Air conditioner was very loud. Bed was comfortable. Other travelers very friendly.
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酒店回复: Dear Angelia,Thank you for sharing your feedback. We are glad to hear that you found your room clean, the bed comfortable, and that you enjoyed meeting fellow travelers. We apologize for the inconvenience caused by the room temperature and the noise from the air conditioner. Your comments will be shared with our team to ensure a more comfortable experience for future stays.Best Regards,Management Team
很酷的地方!但是,他们要收25美元的宠物押金!除此之外… 👍🏼
毛巾很脏。
好的
Roaches in room, stains on sheets, dirty microwave, broken sink, shower looked as if it was installed by person who didn’t know anything about chalking, we stay maybe 15 minutes, this had to be the worse place I’ve stayed and being retired military staying in places all over the world have never until now refused to stay, had just driven a 1000 miles was very tired. We had just stayed in a days in maysville ky.
Everything was great, breakfast would be the only complaint, they did not have very many options for the continental breakfast.
There were bugs in all our rooms. They came out at night and crawled along the ceiling. I called the front desk asking for assistance, but was told to come to the front desk after I was already dressed for bed. She could not send anyone up, so I swatted them as best I could with a towel and even after that one landed on my hand in the middle of the night. My guests that were with me also had them in their rooms. Very disappointing.
Very friendly and helpful staff. Breakfast could use some variety in cream cheese, oatmeal packets and yogurt. Good experience for price, had pool, accepts dogs, did not experience either of those options for comment
If i could give a lower score i would. The place is filthy. After walking on the carpet then getting in the shower, there was several dirty foot prints from the dirt on the bottom of my feet. There was no cover on the bath fan, which didn't work. Rather than fix it, they removed the switch and covered it up. The breakfast, if you like cold coffee and stale bagels, you're set.
Nasty and dangerous
Place is disgusting and I worried about my safety the whole night. Do not stay here.
Room was very hot but clean. Air conditioner was very loud. Bed was comfortable. Other travelers very friendly.