酒店回复: Thank you Berit, for your feedback, and please accept our sincere apologies for the delay in having your room ready by 4:00 PM. We understand how frustrating that can be, especially after a long day of travel.This is not the experience we aim to provide, and we’re reviewing our processes to ensure better timeliness moving forward. We truly appreciate your patience and hope you'll give us another opportunity to provide you with the seamless stay you deserve.
3.0分
其他
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Was disappointed with our check in. The room I had booked 3 months earlier was not available. The room assigned had an awful smell. No other room available until next day. The young woman at reception was very attentive and tried to find a solution. We were promised a discount and a room upgrade the next day (which we got). Breakfast buffet was disappointing and a lot of waste (bread and fruit individually wrapped in plastic, plastic utensils and cups, cardboard plates no recycling offered.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry that your check-in experience fell short of expectations, especially after booking your room well in advance. We understand how frustrating it must have been to arrive and not receive the room you had reserved — please accept our sincere apologies for this inconvenience and for the condition of the room initially assigned.We're glad to hear that our front desk team member was attentive and worked to resolve the situation quickly. It's good to know the upgrade and discount offered helped improve the remainder of your stay.We also appreciate your comments regarding the breakfast setup. Your concerns about waste and sustainability are valid, and we're currently reviewing our practices to identify more eco-friendly alternatives. Feedback like yours helps us improve.We hope you’ll consider staying with us again and give us the chance to provide the experience you originally expected.
2.0分
朋友出游
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The hotel emailed me one day before start of my booking letting me know the pool is not working (main reason I booked with them). The staff on frontdesk offered $30off each night for inconvenience, but the rebate never showed on my account.
My non-smoking room smelled after cigarets along with all my clothes after the stay.
Good coffee and okay breakfast.
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酒店回复: Thank you Katerina, for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us.We understand how disappointing it must have been to learn about the pool closure just before your arrival, especially since it was a key part of your decision to book with us. We also regret that the offered compensation did not reflect on your account as expected — this is certainly not the experience we aim to provide.Additionally, we are truly sorry that your non-smoking room had an odor and that it affected your belongings. This is not up to our usual standards, and we will be addressing this issue with our housekeeping team to ensure it is promptly corrected.On a positive note, we’re glad to hear you enjoyed the coffee and found the breakfast satisfactory.Please feel free to reach out to our front desk team directly at [hotel phone/email] so we can resolve the issue regarding the rebate and ensure your concerns are properly addressed. Your feedback is valuable to us, and we hope you'll consider giving us another opportunity to provide the experience you expected and deserve.
5.0分
家庭亲子
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The rooms were spacious and clean. The staff were friendly and helpful. The continental breakfast was the best I've ever seen and the made to order omelets were amazing. We will definitely be staying here again the next time were in Brooks
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酒店回复: Thank you so much Andy, for your wonderful review! We're thrilled to hear that you enjoyed our spacious and clean rooms, friendly staff, and especially the continental breakfast — it’s great to know the made-to-order omelets stood out!We’re truly grateful for your kind words and can’t wait to welcome you back the next time you’re in Brooks. It was a pleasure having you as our guest!
4.0分
家庭亲子
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As a Days Inn, this property is what you’d expect, and average as far as the rooms and common areas go. But the included breakfast is what puts this place apart, especially the omelette station! I’d stay again just for the breakfast.
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酒店回复: Thank you Paul, for taking the time to share your experience with us! We’re glad to hear our breakfast — especially the omelette station — made such a great impression. While we understand your comments about the rooms and common areas, we appreciate your honesty and will take your feedback into consideration as we continue to improve. We're delighted to know you'd return for the breakfast alone — we’ll have the omelette station ready for you when you do!
5.0分
朋友出游
There only one night, staff efficient and friendly. Breakfast somewhat better than most motels.
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酒店回复: Thank you Gladys, for staying with us and for taking the time to leave a review! We're glad to hear you found our staff efficient and friendly, and that you enjoyed the breakfast more than what you typically find at other motels. We hope to welcome you again for a longer stay in the future!
4.0分
情侣出游
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Had a great stay at Days Inn Brooks for my friend's wedding weekend! The room was super clean, spacious and comfy, and the staff were so friendly. The pool was closed for maintenance (bummer), but they gave us a free night voucher which was awesome. Breakfast was tasty too. Definitely staying here again if we ever visit Brooks.
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酒店回复: Thank you for choosing Days Inn Brooks for such a special occasion! We're so glad to hear you had a great stay and that you enjoyed the clean, spacious room, our friendly team, and the breakfast.We’re sorry the pool was closed during your visit, but we’re happy the complimentary night voucher helped make up for it. We truly appreciate your understanding and kind words!We’d love to welcome you back anytime you're in Brooks again.
5.0分
其他
All we needed was a bed and breakfast on our way elsewhere. Took in the aqueduct on the way out, very interesting.
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酒店回复: Thank you Tony, for the perfect rating!We’re glad we could provide a comfortable bed and breakfast for your journey. It’s great to hear you enjoyed the aqueduct nearby — such a fascinating spot! Safe travels, and we hope to see you again on your next trip.
1.0分
家庭亲子
The swimming pool was very cold and also the hot tub. The breakfast was not something to call a breakfast and it still the same menu since the last 5 years.
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酒店回复: Thank you Aziz, for sharing your feedback with us.We’re sorry to hear that your recent stay didn’t meet your expectations, especially with the pool, hot tub, and breakfast. We understand how disappointing it can be when certain amenities don't deliver the comfort and enjoyment you were hoping for.Your comments about the breakfast variety are noted — we’re always looking for ways to improve, and feedback like yours is valuable as we review our offerings. We'll also follow up with our maintenance team regarding the pool and hot tub temperatures.Thank you again for your honesty, and we hope to have the opportunity to provide a better experience on your next visit.
酒店很干净，设施也很好。但是退房时前台的态度真是太差了，她一点也不愿意多花一秒钟帮我退卡和打印收据，真不敢相信酒店会有这样的服务态度。
下午 4:00 时房间尚未准备好入住。
Was disappointed with our check in. The room I had booked 3 months earlier was not available. The room assigned had an awful smell. No other room available until next day. The young woman at reception was very attentive and tried to find a solution. We were promised a discount and a room upgrade the next day (which we got). Breakfast buffet was disappointing and a lot of waste (bread and fruit individually wrapped in plastic, plastic utensils and cups, cardboard plates no recycling offered.
The hotel emailed me one day before start of my booking letting me know the pool is not working (main reason I booked with them). The staff on frontdesk offered $30off each night for inconvenience, but the rebate never showed on my account.
My non-smoking room smelled after cigarets along with all my clothes after the stay.
Good coffee and okay breakfast.
The rooms were spacious and clean. The staff were friendly and helpful. The continental breakfast was the best I've ever seen and the made to order omelets were amazing. We will definitely be staying here again the next time were in Brooks
As a Days Inn, this property is what you’d expect, and average as far as the rooms and common areas go. But the included breakfast is what puts this place apart, especially the omelette station! I’d stay again just for the breakfast.
There only one night, staff efficient and friendly. Breakfast somewhat better than most motels.
Had a great stay at Days Inn Brooks for my friend's wedding weekend! The room was super clean, spacious and comfy, and the staff were so friendly. The pool was closed for maintenance (bummer), but they gave us a free night voucher which was awesome. Breakfast was tasty too. Definitely staying here again if we ever visit Brooks.
All we needed was a bed and breakfast on our way elsewhere. Took in the aqueduct on the way out, very interesting.
The swimming pool was very cold and also the hot tub. The breakfast was not something to call a breakfast and it still the same menu since the last 5 years.