I reserved 2 queen beds for 2 people and got 1 twin bed. Staff basically too bad no refund or fix for the issue
展开
酒店回复: Thank you for your feedback regarding your stay booked via *******. We apologize for the disappointment with your room type.Your reservation confirmation was for a "PNQ1" room, which is a single queen bed. Upon check-in, when you requested two queen beds, we explained we are limited by the reservation details provided by the third party. We did offer an upgrade with associated charges to an available two-queen-bed room, but this offer was declined.We regret the misunderstanding and recommend confirming room specifics with ******* directly next time to avoid issues. We hope to welcome you back in the future.Best regards,The Hotel Management
4.0分
其他
展开
Room was clean and prepared well. Desk service was good. Breakfast could need more attention. Food was not warm enough. Fruit was very limited. Coffee was good. Waffles were good. THANKS.
展开
酒店回复: Thank you for your feedback! We’re glad you enjoyed the clean room, good service, coffee, and waffles. We appreciate your comments about breakfast and will work to improve the food temperature and fruit selection. Hope to see you again soon!
3.0分
其他
展开
Hotel was older, and needed some updating, but room was clean. Water presssure was very bad when showering and bathroom fan was very loud. Staff was friendly, check-in was smooth. Breakfast was limited, not many hot food choices.
展开
酒店回复: Thank you for sharing your feedback. We’re glad you found the room clean and our staff friendly. We appreciate your comments about the water pressure, bathroom fan, and breakfast options, and we’ll look into improvements. We hope to welcome you back again soon!
5.0分
其他
The breakfast food was not very good. Everything else about the stay with this Baymont was great.
展开
酒店回复: Dear GUEST,Thank you for choosing to stay with us and for sharing your feedback. We’re happy to hear that you enjoyed most aspects of your stay at our Baymont. However, we’re sorry to learn that the breakfast did not meet your expectations.Your comments are truly appreciated, and we will be reviewing our breakfast options to ensure a better experience for our guests moving forward.We hope to welcome you back again soon for an even more enjoyable stay.Warm regards,B G Patel
5.0分
其他
Room was clean and comfortable bed. Older room but was in good shape. Would stay there again.
展开
酒店回复: Thank you for your kind review! We're glad you enjoyed the clean, comfortable room and would stay with us again. We look forward to welcoming you back!
2.0分
商务出差
展开
They didn't clean my room at all. They just restocked the towels and were done. They didn't change the bed sheet, and when I made a complaint, the person at reception told me that they were fully booked for the day, so they didn't change the bed sheet.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It’s certainly not the standard of service we aim to provide. Your comments regarding the housekeeping service and the handling of your concern have been noted, and we’ll be addressing this matter with our team to ensure it doesn’t happen again.We truly value your feedback, as it helps us improve our services. We hope you’ll consider giving us another opportunity to provide you with the comfortable and seamless stay you deserve.
5.0分
商务出差
The property had new paint and had been refreshed. Very clean. Quiet area with convenient dining options. Easy to find and park.
酒店回复: Thanks for staying with us. We appreciate your feedback!
4.0分
其他
More hot breakfast would be nice ( biscuits and gravy ) Room was clean, friendly staff easy to get to from Interstate.
酒店回复: Thank you for staying with us.
5.0分
其他
The room was comfortable and very clean. We would definitely return to this Baymont.
展开
酒店回复: Thank you so much for your wonderful review! We're delighted to hear that you found the room comfortable and very clean. It’s great to know we made a positive impression, and we truly appreciate your kind words.We’d be thrilled to welcome you back to Baymont on your next visit!
4.0分
其他
展开
Visiting family
This was a very nice stay for a week while visiting family. Everything was clean, the front lobby and breakfast area, the rooms and the swimming pool. The pool was super refreshing with the hot humid days. Lots of restaurants, shopping, and gas stations close by too. Breakfasts were good, choice of cereals, eggs, sausage, potatoes, waffles, toast, bagles, yogurt, fruit, and most importantly, coffee. Will definitely stay here again when visiting the family vlose by.
展开
酒店回复: Dear Sergio,Thank you so much for your kind review and for choosing to stay with us during your visit with family. We're delighted to hear that you had a pleasant week and enjoyed the cleanliness of our property, the refreshing pool, and the variety offered at breakfast.It’s great to know our location and amenities helped make your stay comfortable and convenient. We truly appreciate your positive feedback and look forward to welcoming you back the next time you're in town visiting family.Warm regards,SANDIP PATEL
I did not get the room I reserved
I reserved 2 queen beds for 2 people and got 1 twin bed. Staff basically too bad no refund or fix for the issue
Room was clean and prepared well. Desk service was good. Breakfast could need more attention. Food was not warm enough. Fruit was very limited. Coffee was good. Waffles were good. THANKS.
Hotel was older, and needed some updating, but room was clean. Water presssure was very bad when showering and bathroom fan was very loud. Staff was friendly, check-in was smooth. Breakfast was limited, not many hot food choices.
The breakfast food was not very good. Everything else about the stay with this Baymont was great.
Room was clean and comfortable bed. Older room but was in good shape. Would stay there again.
They didn't clean my room at all. They just restocked the towels and were done. They didn't change the bed sheet, and when I made a complaint, the person at reception told me that they were fully booked for the day, so they didn't change the bed sheet.
The property had new paint and had been refreshed. Very clean. Quiet area with convenient dining options. Easy to find and park.
More hot breakfast would be nice ( biscuits and gravy ) Room was clean, friendly staff easy to get to from Interstate.
The room was comfortable and very clean. We would definitely return to this Baymont.
Visiting family
This was a very nice stay for a week while visiting family. Everything was clean, the front lobby and breakfast area, the rooms and the swimming pool. The pool was super refreshing with the hot humid days. Lots of restaurants, shopping, and gas stations close by too. Breakfasts were good, choice of cereals, eggs, sausage, potatoes, waffles, toast, bagles, yogurt, fruit, and most importantly, coffee. Will definitely stay here again when visiting the family vlose by.