酒店回复: Hi, Thank you for staying with us! We will pass along your concerns to the leadership team. We hope to welcome you back soon and that you have a great time.
4.0分
其他
原文
翻译提供方：Google
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我觉得提前2小时入住要收15美元，简直是在坑消费者。酒店甚至还没住满一半。绝对不会再来了
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酒店回复: We apologize for the experience and have passed along your concerns to the leadership team. We hope to welcome you back soon and that you have a great time.
酒店回复: Hi Rosalba, We apologize for the experience and have passed these concerns on to the leadership team to correct them.
3.0分
其他
原文
翻译提供方：Google
住宿很棒，但没办法去机场。优步送了我，但他们不在接送区域
酒店回复: Hi Alexander, Thank you for the review!
2.0分
情侣出游
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Was not told I would be charged for the view. Asked if hey had one available with a river view. Poor communication. Tv is not working. Front desk says it is hotel wide :(
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酒店回复: We apologize for the experience and have passed these concerns to the leadership team. We hope to welcome you back soon and that you have a wonderful time.
2.0分
情侣出游
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Horrible experience the staff was rude and not helpful at all. The room was never cleaned during our stay and we had to go to the front desk for towels. They acted like we were doing them a favor staying there. Will never again book a hotel room or gamble at Harrah's
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酒店回复: We apologize for the experience and have passed along these concerns to the leadership team. We hope to welcome you back soon and that you have a great time.
2.0分
情侣出游
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When we arrived at our hotel room, it had a strong smell of cigarette smoke. We requested a different room, but the staff informed us that none were available. They offered to place an ozone machine in the room, which would take about an hour to complete. When we returned, the smell had improved somewhat, but the odor of cigarette smoke was still noticeable. We ended up going to a nearby store to purchase Febreze and another air freshener to help with the remaining odor.
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酒店回复: We apologize for the experience and have passed these concerns to the leadership team. We hope to welcome you back soon and that you have a great time.
2.0分
其他
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Dire need of renovation
The rooms are in dire need of updating and renovations. The carpets are old and stained. The room had a moldy smell. The pillows was of poor quality. The windows was so dirty you couldn’t see out. Overall the hotel needs a deep cleaning everywhere.
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酒店回复: We are concerned to hear about the room conditions and we have passed these along to the leadership team. We hope to welcome you back soon and that you have a great time.
3.0分
其他
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Stopped for an evening passing through. Saw a review about craps dealers not knowing their responsibilities well and I have to agree. They weren't paying attention and wrongfully paying or not paying bets correctly. Also, why is the restaurant closed on weekdays! Drive 12 hours and you're tired and hungry but restaurant closed and no microwave in the room. The cafe counter was the only food option.
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酒店回复: Hi, We apologize for the experience and will pass along these concerns to the leadership team. We hope to welcome you back again soon and that you have a great time.
4.0分
情侣出游
Rooms were nice except carpet was old and stain but everything else was very nice and clean. Room was overlooking the river. Enjoyed watching barges go by.
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酒店回复: Hi, Thank you for letting us know about your concerns. We apologize for the experience and will pass this along to the leadership team.
总的来说，这次住宿体验非常好。楼下的餐厅和酒吧很棒，在酒吧工作的吉娜真是个很棒的员工。我确实认为他们需要改进一下干净毛巾和垃圾政策。对于像我们这样连续住几晚的客人，我想说，至少应该每天都来倒垃圾。
精打细算
我觉得提前2小时入住要收15美元，简直是在坑消费者。酒店甚至还没住满一半。绝对不会再来了
这是我在哈拉斯酒店住过的最糟糕的一次，房间里有股难闻的气味，床是我睡过的最不舒服的，枕头闻起来有体臭。
住宿很棒，但没办法去机场。优步送了我，但他们不在接送区域
Was not told I would be charged for the view. Asked if hey had one available with a river view. Poor communication. Tv is not working. Front desk says it is hotel wide :(
Horrible experience the staff was rude and not helpful at all. The room was never cleaned during our stay and we had to go to the front desk for towels. They acted like we were doing them a favor staying there. Will never again book a hotel room or gamble at Harrah's
When we arrived at our hotel room, it had a strong smell of cigarette smoke. We requested a different room, but the staff informed us that none were available. They offered to place an ozone machine in the room, which would take about an hour to complete. When we returned, the smell had improved somewhat, but the odor of cigarette smoke was still noticeable. We ended up going to a nearby store to purchase Febreze and another air freshener to help with the remaining odor.
Dire need of renovation
The rooms are in dire need of updating and renovations. The carpets are old and stained. The room had a moldy smell. The pillows was of poor quality. The windows was so dirty you couldn’t see out. Overall the hotel needs a deep cleaning everywhere.
Stopped for an evening passing through. Saw a review about craps dealers not knowing their responsibilities well and I have to agree. They weren't paying attention and wrongfully paying or not paying bets correctly. Also, why is the restaurant closed on weekdays! Drive 12 hours and you're tired and hungry but restaurant closed and no microwave in the room. The cafe counter was the only food option.
Rooms were nice except carpet was old and stain but everything else was very nice and clean. Room was overlooking the river. Enjoyed watching barges go by.