Overall its a nice place to stay. When we checked in the room was freezing and kind of smelled strange. So we turn on the heat and this awful smell came out and it also set off the smoke alarm. Went down to the gal at the front desk and told her what happened. She was really nice and immediately gave us a different room. Stuff just happens and it's nobodies fault. I would stay here again.
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酒店回复: Thank you for sharing your experience. I’m glad to hear our front desk team was able to take care of things quickly and get you settled in another room, that kind of service is exactly what we want our guests to feel when staying with us. We’ve looked into the heating issue you mentioned, and while it’s normal for a unit to give off a bit of an odor the first time it’s switched from cooling to heat, we’ve also found that this particular unit still has something going on when set above 80 degrees. After a full power wash and coil cleaning it remains on our watch list, and your feedback helps us keep on top of it. We truly appreciate your understanding and are happy to know you’d choose to stay with us again.
3.0分
其他
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Almost needed a scooter to get to my room..hotel is huge and looooong hallway is inconvenient. Bed was good. Prime tv channels PROMISED BUT NOT AVAILABLE. Double sink was nice BUT toilet /shower was small and crowded and substandard. FOUND RED STAIN ON TOWEL, EW. Room was double queen and quite spacious. Nearby truckstop convenient for fast food and stsrbucks. Check in was quick. Advertised pool and hot tub quite small and crowded with kids. An adequate overnight in Colby...better than Oakley.
5.0分
情侣出游
This is our second time staying at this property. Really like the restaurant attached to the hotel. And the location for our trips from Ohio to Denver.
4.0分
其他
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The front staff at check-in was very friendly and helpful. The room was comfortable. The exhaust fan cover in the bathroom was hanging down and there was dirt on the floor. It appears that someone was working on it but didn't place the cover back up or clean the floor. The breakfast was very good with many hot and cold options. The restaurant attached to the hotel was very good for dinner.
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酒店回复: Thank you for taking the time to share your experience. It’s great to know our team made a welcoming first impression and that you had a chance to enjoy both breakfast and dinner during your stay. I’m sorry about the condition of the bathroom, and I’ve passed this along to our staff so it’s corrected right away. We appreciate your feedback and look forward to hosting you again.
5.0分
家庭亲子
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Room 206- Bathtub is extremely slippery when wet; almost fell
Toilet is loose on the floor
Safety grab bar. (Only one) is very slick to hold on with soap on your hands
Stopper in the sink doesn’t work
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酒店回复: Thank you for letting us know about the concerns in your room. We encourage guests to use the cotton bath mat provided, and we also have additional mats available at the front desk upon request. As for the maintenance issues you mentioned, our team was notified and addressed them the very next day. We appreciate your feedback, as it helps us make sure everything is safe and comfortable for future stays.
5.0分
其他
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All we needed - great stop on a long trip
We only stayed for a few hours (midnight to 6am) while in a long road trip. Hotel had everything we needed. Comfortable beds, clean bathroom and good fresh coffee way before breakfast was served. Very impressive.
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酒店回复: We really appreciate you stopping in with us during your road trip! Even for just a few hours, it’s great to know you found everything you needed and were able to get some rest (and coffee!) before getting back on the road. Safe travels, and we’d love to see you again if your journey brings you this way.
5.0分
情侣出游
This has been a stopping place for us for several years now on our way home from Colorado. It’s always clean and comfortable.
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酒店回复: Thank you for making us a regular stop on your trips back from Colorado! It means a lot to know you’ve trusted us with your stays over the years. We’re glad to hear you always find things clean and comfortable, and we look forward to welcoming you back on your next journey through.
3.0分
情侣出游
Arrived late just to sleep while traveling
No problems except shower tub was very slow to drain.
5.0分
商务出差
Business trip
Great service! Easy check in. Loved the bar and grille attached to hotel.
2.0分
家庭亲子
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Me and my wide stayed while going on vacation to SD. Staff was a little odd but worked out. Next to the truck stop was a bit loud and definitely an older hotel.
Overall its a nice place to stay. When we checked in the room was freezing and kind of smelled strange. So we turn on the heat and this awful smell came out and it also set off the smoke alarm. Went down to the gal at the front desk and told her what happened. She was really nice and immediately gave us a different room. Stuff just happens and it's nobodies fault. I would stay here again.
Almost needed a scooter to get to my room..hotel is huge and looooong hallway is inconvenient. Bed was good. Prime tv channels PROMISED BUT NOT AVAILABLE. Double sink was nice BUT toilet /shower was small and crowded and substandard. FOUND RED STAIN ON TOWEL, EW. Room was double queen and quite spacious. Nearby truckstop convenient for fast food and stsrbucks. Check in was quick. Advertised pool and hot tub quite small and crowded with kids. An adequate overnight in Colby...better than Oakley.
This is our second time staying at this property. Really like the restaurant attached to the hotel. And the location for our trips from Ohio to Denver.
The front staff at check-in was very friendly and helpful. The room was comfortable. The exhaust fan cover in the bathroom was hanging down and there was dirt on the floor. It appears that someone was working on it but didn't place the cover back up or clean the floor. The breakfast was very good with many hot and cold options. The restaurant attached to the hotel was very good for dinner.
Room 206- Bathtub is extremely slippery when wet; almost fell
Toilet is loose on the floor
Safety grab bar. (Only one) is very slick to hold on with soap on your hands
Stopper in the sink doesn’t work
All we needed - great stop on a long trip
We only stayed for a few hours (midnight to 6am) while in a long road trip. Hotel had everything we needed. Comfortable beds, clean bathroom and good fresh coffee way before breakfast was served. Very impressive.
This has been a stopping place for us for several years now on our way home from Colorado. It’s always clean and comfortable.
Arrived late just to sleep while traveling
No problems except shower tub was very slow to drain.
Business trip
Great service! Easy check in. Loved the bar and grille attached to hotel.
Me and my wide stayed while going on vacation to SD. Staff was a little odd but worked out. Next to the truck stop was a bit loud and definitely an older hotel.