Overall, our room was definitely not worth what I paid! The room was small & crowded, dwarfed by a king-sized bed, bath NOT accessible, only 1 chair, kitchen OK but no table/chairs, mattress squeaked/sagged, linens were thin and "pilled", TV didn't work, room smelled of mold & chemicals. It's the type of room I would have expected for less than $100/night, NOT $186!
4.0分
情侣出游
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If you reserve your room with a debit card they take THE FULL amount as a hold on day of checking in then also charge you full amount AGAIN once you check in, in person! They said the hold was reversed but I’m still waiting to get it back!
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酒店回复: Thank you for bringing this to our attention. I completely understand how frustrating it can be to see a pending hold and a charge at the same time. When a reservation is made with a debit card, our system places a temporary hold for the full amount to guarantee the booking. Upon check-in, the actual charge is processed, and the original hold is released.While we initiate the release immediately, the timeline for the funds to reflect back in your account depends on your bank’s processing time, which can vary—typically between 3 to 7 business days. I recommend contacting your bank to confirm when the hold will be lifted.We truly appreciate your patience, and I’m here to help if you need any documentation or support in following up with your bank.
4.0分
情侣出游
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The staff was very friendly and helpful. The location was great - very close to lots of fun sites in Richmond. Our room was a bit musty and the furniture was outdated, but the space was large and a good value for the area. The bathroom was clean and had plenty of hot water. We were satisfied with our stay.
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酒店回复: Thank you so much for sharing your experience with us! We're thrilled to hear that our staff made a great impression and that you enjoyed our convenient location near Richmond’s attractions. It’s also wonderful to know the spacious room and clean bathroom added to the overall value of your stay.We appreciate your honest comments about the room’s condition. Feedback like yours helps us identify areas for improvement, and we’re actively working on updates to enhance guest comfort. We're glad you were satisfied overall, and we hope to welcome you back for an even better experience next time!
3.0分
其他
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Check in was pretty smooth after having my card charged the morning of my check in for a pay at property rate and not able to check in before 3 pm to a room that was clearly not used for some time. The dirt on the floor was that of a floor that had not been cleaned for some time
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酒店回复: Dear Vanessa,Thank you for sharing your feedback. While I’m glad to hear that your check-in process went smoothly, I’m truly sorry for the inconvenience you experienced regarding the timing of your card charge and the condition of your room.Most importantly, I sincerely apologize for the cleanliness issue. A room that appears unused and unclean is unacceptable, and we take this matter seriously.Please know that your comments have been shared with our housekeeping and front desk teams to ensure this does not happen again. If you’re still on property or planning a future stay, we’d love the opportunity to make it right.Thank you again for bringing this to our attention.Warm regards, Martina Front Desk Agent Candlewood Suites
酒店的服务、房间和设施都非常棒。我去威斯汀酒店参加会议，那里离这里只有几分钟的路程。这家酒店性价比更高，房间也很好！强烈推荐。
前台在盗刷别人的信用卡。未经授权的扣款，我们竟然因为四项未经授权的收费而报警。他们试图给我们一张“收据”，但那只是一张纸，上面写着我的名字和一个不属于我们的信用卡号。他们知道自己在干什么，一直说是我们的银行在收取这些费用。我跟银行谈过了，现在警察也介入了。房间也很脏。我办理入住时，他们找不到我们的预订单，尽管我有预订证明，200美元的酒店住宿费变成了将近500美元。我们不得不锁卡以停止交易。即使我们退房离开后，他们仍在从我们的卡上扣款。
有蟑螂，噪音让我们无法入睡。房间不干净。这个地方需要翻新，我们的房间看起来不像广告上说的那样。我不知道我们是不是住进了这里最差的房间，但我们不推荐这家酒店。
浴室瓷砖破了。走廊里有垃圾。房间温度本来设定在73度，结果却一直降到63度。
我住过的最差的酒店
马桶水箱坏了，漏水，浴室里的家具损坏了，椅子损坏了，坏了。四盏灯中有三个坏了。灯泡坏了。谢天谢地，只住了一晚
良好的住宿
Overall, our room was definitely not worth what I paid! The room was small & crowded, dwarfed by a king-sized bed, bath NOT accessible, only 1 chair, kitchen OK but no table/chairs, mattress squeaked/sagged, linens were thin and "pilled", TV didn't work, room smelled of mold & chemicals. It's the type of room I would have expected for less than $100/night, NOT $186!
If you reserve your room with a debit card they take THE FULL amount as a hold on day of checking in then also charge you full amount AGAIN once you check in, in person! They said the hold was reversed but I’m still waiting to get it back!
The staff was very friendly and helpful. The location was great - very close to lots of fun sites in Richmond. Our room was a bit musty and the furniture was outdated, but the space was large and a good value for the area. The bathroom was clean and had plenty of hot water. We were satisfied with our stay.
Check in was pretty smooth after having my card charged the morning of my check in for a pay at property rate and not able to check in before 3 pm to a room that was clearly not used for some time. The dirt on the floor was that of a floor that had not been cleaned for some time