酒店回复: Dear Juan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3.0分
家庭亲子
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The a.c. leaked and the whole area under it was soaked in the a.m. definitely needs to be replaced so it doesnt cause mold. Other than that and the smell of old cigarette smoke, maybe...the staff was incredibly kind and helpful.
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酒店回复: Dear Amber, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
其他
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Literally, my worst hotel stay ever. Mold in the bathroom, drain couldn't keep up with shower so by the end you are standing in several inches of water, phone didn't work, several outlets didn't work, clock radio couldn't be adjusted, wifi didn't work at all, the conditioner bottle in the shower was empty, had to go get the do-not-disturb placard, and staff was not helpful/ overworked.
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酒店回复: Dear , On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
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So So Hotel
This is the 2nd time we have stayed at a Sleep Inn, the first time was in Shreveport Louisiana a few years back, we had a really good experience.
The Sleep Inn in Abilene was just so so. Yes the room was clean, the shower was huge and good water pressure. The bed was very lumpy and not that comfortable, the toilet didn’t flush 1/2 the time, you would have to wait for it to fill up and hope it would flush when you pushed the handle down after it finished filling up. They advertise WiFi and it never did work and the lady at the front desk didn’t seem to really care, she said she called her manager, but didn’t know what to do. I told her to reboot the router, but she said that would screw everything up. There is no close restaurants you have to drive round trip 30 minutes to get something to eat ( of course not the hotel’s fault). Only 2 vending machines and not on the same floor drinks on 1 snacks on another. For some reason they have already closed the pool for the season. What!!! we are in Texas and it is only September here in Texas you can swim till the middle of October.
Most likely I would choose another hotel the next time we need a room in Abilene.
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酒店回复: Dear Faron, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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Clean Room
I read some bad reviews about cleanliness so when I got there to check in I asked if I could see the room first. The front desk clerk was very nice and showed me my room. It was a little dated and had a slight musty smell (it had been raining all afternoon) but the room/bed/bathroom were very clean. We stayed the night and got a great nights sleep! Overall just fine for an overnight travel stop!
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酒店回复: Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1.0分
其他
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Smells, Mold, & Dirty
The check-in was easy. No complaints there. But the room and building smells terrible and is super dirty. I really think there was mold in the room we stayed in. It was so humid and hard to breath in there. Everything was dirty and i mean you could see the dirt. I think if you have kids stay clear from this hotel.
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酒店回复: Dear Beatrice,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
其他
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Don’t stay here
The hotel was dirty the pictures were not an accurate description. The tub wasn’t clean it had hair left in it soap. The WiFi was out the whole time we were there.
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酒店回复: Dear Farrah, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
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3 Star Stay
Outside looked pretty descent. Lobby needs updated, room 101 was comfortable but really needed carpet and a new sofa bed, which was dirty and worn with tares. Bed main sheet had brown stains. But after removing it other bedding was clean. Refrigerator had ice so thick nothing could fit in it. It ran pretty loud through the night so it keeps you up until you begin to ignore it to sleep. But overall experience was good.
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酒店回复: Dear Dianna, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
太糟糕了。我们刚到的时候,大堂里每个人都气冲冲的。我当时没怎么在意。我们办理了入住,被告知房间还没准备好。于是我们去吃了晚饭,然后去了WHC牛仔竞技表演。晚上11点回来,进了我们的房间。床没铺,毛巾扔得到处都是。我们又回到大堂,告诉了前台,他们竟然不相信我们。他们去检查了我们的房间,果然房间没打扫。回来后他们跟我们道歉,说今晚房间都卖光了。我们又在那里等了一个小时,他们才最终给我们找了一间房。简直难以置信。我们第二天就退房去了别的地方。前台服务员穿着便服,没有佩戴名牌。非常不专业。我以后再也不会住任何一家Sleep Inn了!!
一切都很好
The a.c. leaked and the whole area under it was soaked in the a.m. definitely needs to be replaced so it doesnt cause mold. Other than that and the smell of old cigarette smoke, maybe...the staff was incredibly kind and helpful.
Literally, my worst hotel stay ever. Mold in the bathroom, drain couldn't keep up with shower so by the end you are standing in several inches of water, phone didn't work, several outlets didn't work, clock radio couldn't be adjusted, wifi didn't work at all, the conditioner bottle in the shower was empty, had to go get the do-not-disturb placard, and staff was not helpful/ overworked.
So So Hotel
This is the 2nd time we have stayed at a Sleep Inn, the first time was in Shreveport Louisiana a few years back, we had a really good experience.
The Sleep Inn in Abilene was just so so. Yes the room was clean, the shower was huge and good water pressure. The bed was very lumpy and not that comfortable, the toilet didn’t flush 1/2 the time, you would have to wait for it to fill up and hope it would flush when you pushed the handle down after it finished filling up. They advertise WiFi and it never did work and the lady at the front desk didn’t seem to really care, she said she called her manager, but didn’t know what to do. I told her to reboot the router, but she said that would screw everything up. There is no close restaurants you have to drive round trip 30 minutes to get something to eat ( of course not the hotel’s fault). Only 2 vending machines and not on the same floor drinks on 1 snacks on another. For some reason they have already closed the pool for the season. What!!! we are in Texas and it is only September here in Texas you can swim till the middle of October.
Most likely I would choose another hotel the next time we need a room in Abilene.
Clean Room
I read some bad reviews about cleanliness so when I got there to check in I asked if I could see the room first. The front desk clerk was very nice and showed me my room. It was a little dated and had a slight musty smell (it had been raining all afternoon) but the room/bed/bathroom were very clean. We stayed the night and got a great nights sleep! Overall just fine for an overnight travel stop!
Smells, Mold, & Dirty
The check-in was easy. No complaints there. But the room and building smells terrible and is super dirty. I really think there was mold in the room we stayed in. It was so humid and hard to breath in there. Everything was dirty and i mean you could see the dirt. I think if you have kids stay clear from this hotel.
Don’t stay here
The hotel was dirty the pictures were not an accurate description. The tub wasn’t clean it had hair left in it soap. The WiFi was out the whole time we were there.
3 Star Stay
Outside looked pretty descent. Lobby needs updated, room 101 was comfortable but really needed carpet and a new sofa bed, which was dirty and worn with tares. Bed main sheet had brown stains. But after removing it other bedding was clean. Refrigerator had ice so thick nothing could fit in it. It ran pretty loud through the night so it keeps you up until you begin to ignore it to sleep. But overall experience was good.
到目前为止,我没什么可抱怨的。
它离 Ryder 卡车租赁点很近,也离商店很近。