酒店回复: Dear Sabina,Thank you for taking the time to share your experience. Your positive comments are very much appreciated, and we look forward to your next stay!Sincerely,Lana DimitrovaGeneral Manager
酒店回复: Thanks for staying with us. We appreciate your positive feedback!
1.0分
商务出差
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Terrible bed bugs hotel didn’t have power for day keys didn’t work had to get wait for someone to let you in your room toilet broke I could go on the manager is the worst would never stay there again
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酒店回复: Dear Shane,Thank you for staying with us here at the Hampton Inn & Suites Austin Cedar Park Lakeline. We understand how important it is to provide our guests with an exceptional stay experience and we are truly sorry for not meeting this expectation. Bed bugs are not a subject to be taken lightly in our industry, therefore after you reported the problem, we immediately followed protocol. We did not find any evidence of a stage of a bed bug. We will continue to act immediately on even the slightest concern of any of our guests in this serious matter. We appreciate your awareness which would enable us to eliminate a problem immediately should it arise and hope to have the opportunity to serve you again in the future. Sincerely,Lana DimitrovaGeneral Manager
5.0分
商务出差
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Everything about the hotel was great except for cleaning the room. The scheduled service demanded clean once every other day but the days I stayed the room was made only a handful of times.
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酒店回复: Dear Chandramouli,Thank you for the review and feedback. We regret that the service you received was less than exceptional. I appreciate the time you took to discuss the housekeeping schedule with me while staying with us. Housekeeping is provided every other day except when a Do Not Disturb sign is put on the door or when housekeeping service is requested outside the business hours of that department. Once again, thank you for sharing your experience. We hope that rest of your stay is as enjoyable as expected. Sincerely,Lana DimitrovaGeneral Manager
3.0分
其他
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Several things in the room broken and missing. Outlets next to the bed broken and not usable, closet door/mirror completely gone and the bathroom was not well stocked. We had to go find someone for towels and toilet paper. Also, the price when we booked the room, was not what I was charged at check in. Not much we could do about it at 11:00 at night after driving 7 hours to get there.
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酒店回复: Dear Victoria,Thank you for your constructive feedback concerning your recent stay with us. Please accept our apology for your less-than-satisfying experience. While we work hard to please our guests, we're incredibly disappointed we fell short on your experience. As for the billing we did not find any discrepancies. Please be assured we're reviewing your comments with all team members and will work to address all concerns.We appreciate your business and hope that you will give us another opportunity to serve you in future!Sincerely,Lana DimitrovaGeneral Manager
2.0分
朋友出游
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For one, staff was EXCELLENT. EXCELLENT. The rating is completely indicative of the hotel itself and things the staff could not change. Jansen was great.
The first error we noticed in our hotel was the fridge being completely down. I called to the front and Jansen put in an order for a new fridge to be placed within the next day (which was resolved) and offered to keep our leftovers in the front. Besides this, the sink was clogged in our hotel and took a minute to drain. There was no specific vent switch for the bathroom, so everytime one of us used it, the bathroom smelt like *it* for a while before eventually venting out on its own. The smell of urine was very strong in the room after using the bathroom and wouldn't dissipate for hours. Lastly, it was clear the carpet hadn't received proper TLC. I am usually a shoe/sock wearer after the shower, but I got out one night and walked around on the floor and my feet were black. Water pressure was not great.
Staff was AMAZING though, I cannot emphasize more. We forgot to pack some things and they were accomodating with toothbrushes, toothpaste, scissors, and an ice bucket because our hotel didn't have one.
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酒店回复: Dear serena,Thank you for your feedback. We always strive to provide our guests with a great experience, and we appreciate you letting us know how we can improve. We hope that you will give us another opportunity to serve you again! Sincerely, Lana Dimitrova General manager
5.0分
其他
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The staff was very friendly and competent at check in and the room was ready even though it was just a few minutes after 3. The room was clean and everything worked including the wide variety of outlets and USB ports. The AC was quiet and responded when we adjusted it. The beds were comfortable and the hallway was quiet all night. In the morning the tasty breakfast was ready and the coffee was hot. Checkout was smooth. After traveling for about an hour my daughter noticed she forgot her cell phone in the room. We contacted the hotel and it was already at the front desk and they had called me but the call didn't go through because it was an unknown number. The phone with wallet case was returned with everything there. Thanks a lot for helping her out. There is some construction near that made it a little challenging getting on and off the freeway but plenty of eating and shopping choices nearby. Very much worth the price we will look for it again.
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酒店回复: Dear Ronn,Thank you for choosing Hampton Inn & Suites Austin Cedar Park Lakeline for your stay. Our commitment to service and guest satisfaction is top priority and we are happy to know you enjoyed all aspects of your stay. Looking forward to welcoming you again soon.Sincerely,Lana DimitrovaGeneral Manager
房间整洁、服务挺好，美式餐饮，只是离市区远了一些。周围有商业设施。但和美国其它地方一样，最好租车，不过Uber也方便的，但价格较租车贵。
第一晚还好，但第二晚半夜停电了，房间太热了，我们睡不着，而且我正在用笔记本电脑做一个项目，但因为太热而天黑了，我精疲力竭，所以没能完成。
酒店很安静，完全符合汉普顿酒店的标准。
可惜的是，咖啡大多时候都是温的——即使是在早餐时间。
由于没有人愿意换房间，所以不得不在有异味的房间里住了 3 个晚上。
非常好的酒店
Terrible bed bugs hotel didn’t have power for day keys didn’t work had to get wait for someone to let you in your room toilet broke I could go on the manager is the worst would never stay there again
Everything about the hotel was great except for cleaning the room. The scheduled service demanded clean once every other day but the days I stayed the room was made only a handful of times.
Several things in the room broken and missing. Outlets next to the bed broken and not usable, closet door/mirror completely gone and the bathroom was not well stocked. We had to go find someone for towels and toilet paper. Also, the price when we booked the room, was not what I was charged at check in. Not much we could do about it at 11:00 at night after driving 7 hours to get there.
For one, staff was EXCELLENT. EXCELLENT. The rating is completely indicative of the hotel itself and things the staff could not change. Jansen was great.
The first error we noticed in our hotel was the fridge being completely down. I called to the front and Jansen put in an order for a new fridge to be placed within the next day (which was resolved) and offered to keep our leftovers in the front. Besides this, the sink was clogged in our hotel and took a minute to drain. There was no specific vent switch for the bathroom, so everytime one of us used it, the bathroom smelt like *it* for a while before eventually venting out on its own. The smell of urine was very strong in the room after using the bathroom and wouldn't dissipate for hours. Lastly, it was clear the carpet hadn't received proper TLC. I am usually a shoe/sock wearer after the shower, but I got out one night and walked around on the floor and my feet were black. Water pressure was not great.
Staff was AMAZING though, I cannot emphasize more. We forgot to pack some things and they were accomodating with toothbrushes, toothpaste, scissors, and an ice bucket because our hotel didn't have one.
The staff was very friendly and competent at check in and the room was ready even though it was just a few minutes after 3. The room was clean and everything worked including the wide variety of outlets and USB ports. The AC was quiet and responded when we adjusted it. The beds were comfortable and the hallway was quiet all night. In the morning the tasty breakfast was ready and the coffee was hot. Checkout was smooth. After traveling for about an hour my daughter noticed she forgot her cell phone in the room. We contacted the hotel and it was already at the front desk and they had called me but the call didn't go through because it was an unknown number. The phone with wallet case was returned with everything there. Thanks a lot for helping her out. There is some construction near that made it a little challenging getting on and off the freeway but plenty of eating and shopping choices nearby. Very much worth the price we will look for it again.