酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the issues you encountered during your stay—what you described does not reflect the standards we aim to uphold.We’re especially sorry to hear about the condition of your room, the unexpected charge, and the noise that disrupted your night. This is far from the experience we want our guests to have, and I understand your frustration and disappointment.I can assure you that we are actively looking into the situation, including the charge added to your reservation and the refund process.Again, I apologize for the inconvenience and thank you for bringing these concerns to our attention—we take them seriously and are working to improve.
酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay, especially regarding breakfast availability and the service at reception. This does not reflect the standards we strive to maintain.We’ve shared your comments with our team to ensure proper attention is given to breakfast service and guest interactions at all times. We sincerely apologize for the inconvenience and disappointment this caused.Your feedback is invaluable, and we’ll use it to make immediate improvements. We hope you might consider giving us another opportunity in the future to provide the quality experience you expected and deserve.
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear that your room was clean and that you were comfortable upon arrival. We appreciate your feedback regarding the refills and communication from our housekeeping team — this is helpful as we continue to improve our service. We’ll be sure to remind our staff to check in more proactively with guests. We hope to welcome you back soon for an even smoother stay!
4.0分
其他
原文
翻译提供方：Google
没有洗衣服务，早餐每天都一样，其他一切都很好。
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酒店回复: Thank you for your feedback! We're glad to hear that everything else during your stay was very good. We appreciate your comments about the laundry service and breakfast variety—these are helpful suggestions, and we'll certainly take them into account as we work to improve the guest experience. We hope to have the opportunity to welcome you back again soon!Ask ChatGPT
4.0分
其他
Great staff! So friendly and accommodating. The location is close to great shopping food and entertainment.
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酒店回复: Thank you so much for taking the time to share your experience with us! We’re delighted to hear that our staff made such a positive impression — our team takes pride in providing friendly, attentive service to every guest. It’s also wonderful to know you enjoyed our convenient location near great shopping, dining, and entertainment options.We truly appreciate your kind words and look forward to welcoming you back for another comfortable stay soon!
1.0分
商务出差
We had no hot water, and the smell on the hallway was terrible. Cockroaches and roach traps were near the pastries and coffee.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience didn’t meet expectations, and I appreciate you bringing these concerns to our attention. While issues like hot water or hallway odors are not typical of our property, our team is always ready to address anything right away when notified so we can make things right during your stay.Regarding the breakfast area, our team maintains strict cleaning and food-safety standards, and we monitor this space closely throughout the day. Even so, I understand how concerning this must have felt, and we’re already reviewing the matter with our staff to ensure everything remains up to our standards.We genuinely value your feedback, as it helps us continue improving. If your travels bring you back to the area, we’d welcome the opportunity to provide you with a smoother and more comfortable stay.
3.0分
商务出差
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It would have been a good stay if there wasn't a whole wrestling team staying there. They were up until late at night making a lot of noise. Looks like they had a party in the eating area and then in the morning they had an early start and everyone was extremely loud starting at 6am. You can hear everything. A lot of little kids.
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酒店回复: I am writing to formally apologize that on the day of your arrival, an unfortunate car accident occurred at our property Ramada York, PA resulting in significant structural damage to the building. Due to the extent of the damage and in the interest of guest and staff safety, the property has been temporarily closed until further notice pending inspection and repairs.We are currently coordinating with structural engineers to assess the full impact and determine the next steps for restoration.Unfortunately due to this incident we had to cancel your reservation with a full refund.We thank you for your understanding and support during this unexpected situation and the inconvenience caused to you.
1.0分
其他
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Terrible. The building was physically damaged when I arrived and they were evacuating the building. I was unable to check in and stay. The Ramada canceled my reservation.
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酒店回复: We sincerely apologize for the inconvenience you experienced upon arrival. Unfortunately, due to unexpected damage to the building and the necessary evacuation for guest safety, we were unable to accommodate your stay. Your reservation was canceled in accordance with safety protocols, and we understand how disappointing this situation must have been.Please rest assured that guest safety remains our top priority.Thank you for your understanding, and we hope to have the opportunity to welcome you under better circumstances in the future.
3.0分
其他
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Pulling into the parking lot started off the experience as just lacking. I got to this location very late, was a last minute decision to get a hotel for over night. Had to pull around back to park and then walk around the building to get into the office. Being tired, walking inside it was welcoming yet like walking into a 1 star motel. Seemed like it was renovated, but used someone cheap and just seemed unfinished. Got my card key and went to the room. Walking the hallways seem dingy. The elevator looks like it was from the 60's half ass remodeled. Was an odor throughout the building like it was trying to hide a bad odor, just poorly cleaning solition or no actual cleaning products. The bedroom was decent, mini fridge and microwave in unit which would be nice if needed. Crashed pretty quick, the bed was actually very nice in my opinion, but the pillows were terrible. Woke in the morning and went to go shower, but decided not too cause there was streak marks all over the wall, looked disgusting and just used the tiolet to do my business amd packed up. Missed out on breakfast cause i slept in till 9, when they stop serving it supposedly, so i cant add any review to that. Yet again walking the halls leaving it all just seemed dirty. Elevator floor looked horrible. Front desk walls looked like new painting is needed badly. For something that looks like it was renovated, was not taken care of and just allowed to ho downhill for a cheap $ place ro stay.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations. Your comments regarding cleanliness, maintenance, and overall presentation are very important to us, and we sincerely apologize for any inconvenience you encountered during your stay.While we’re pleased that you found the bed comfortable, it’s clear that we fell short in several other areas. Please know that we are reviewing your comments with our housekeeping and maintenance teams to address these concerns and ensure improvements are made.We appreciate your honest feedback, as it helps us improve the quality of our guest experience. We hope you might consider giving us another opportunity in the future to provide you with the comfortable and welcoming stay you deserve.
这是一家非常古老的酒店，他们试图给猪涂口红。大部分口红都没问题，但里面显然是一头猪。工作人员服务很好。停车方便，位置也不错。我住的第一个房间，浴室天花板滴水。两个房间都有烟味，尽管是无烟房。
前台那位先生睡着了。他除了我的*******预订外还额外收了我82美元。我问他这算押金吗？不，是酒店费。那天晚上很吵。淋浴间堵塞，墙上有洞等等。我本应该可以退款，但和其他酒店一样，不会退款的！！！
我入住的第二天，没有早餐。没有补充食物，前台打电话时声音很大，让人很不舒服，而且对检查早餐和清洁度也漠不关心。我不会推荐这家酒店给任何人。
我到的时候房间很干净。唯一让我不满的是，他们没有要求补充袋子、纸巾、毛巾之类的东西，清洁人员甚至都没问。这是我唯一不满的地方。
没有洗衣服务，早餐每天都一样，其他一切都很好。
Great staff! So friendly and accommodating. The location is close to great shopping food and entertainment.
We had no hot water, and the smell on the hallway was terrible. Cockroaches and roach traps were near the pastries and coffee.
It would have been a good stay if there wasn't a whole wrestling team staying there. They were up until late at night making a lot of noise. Looks like they had a party in the eating area and then in the morning they had an early start and everyone was extremely loud starting at 6am. You can hear everything. A lot of little kids.
Terrible. The building was physically damaged when I arrived and they were evacuating the building. I was unable to check in and stay. The Ramada canceled my reservation.
Pulling into the parking lot started off the experience as just lacking. I got to this location very late, was a last minute decision to get a hotel for over night. Had to pull around back to park and then walk around the building to get into the office. Being tired, walking inside it was welcoming yet like walking into a 1 star motel. Seemed like it was renovated, but used someone cheap and just seemed unfinished. Got my card key and went to the room. Walking the hallways seem dingy. The elevator looks like it was from the 60's half ass remodeled. Was an odor throughout the building like it was trying to hide a bad odor, just poorly cleaning solition or no actual cleaning products. The bedroom was decent, mini fridge and microwave in unit which would be nice if needed. Crashed pretty quick, the bed was actually very nice in my opinion, but the pillows were terrible. Woke in the morning and went to go shower, but decided not too cause there was streak marks all over the wall, looked disgusting and just used the tiolet to do my business amd packed up. Missed out on breakfast cause i slept in till 9, when they stop serving it supposedly, so i cant add any review to that. Yet again walking the halls leaving it all just seemed dirty. Elevator floor looked horrible. Front desk walls looked like new painting is needed badly. For something that looks like it was renovated, was not taken care of and just allowed to ho downhill for a cheap $ place ro stay.