Room was covered in stains. Bedding had multiple stains. Carpet is stained. Lamp shades are stained.
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酒店回复: Hi Ashley,We are truly sorry for your recent experience with our hotel. The conditions that you describe are not typical; however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
2.0分
其他
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There were weird people in the halls, **** was being smoked on property. Room had dirty parts walls, the lamp, air conditioning was bad it was hot. My tv didn’t work. Won’t be staying on this again. It’s cheap but not worth cheap
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酒店回复: Hi Andrea,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
2.0分
家庭亲子
The room was very dirty and half of the items were broken (lights and microwave). Mold in the sink and bath tub.
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酒店回复: Hi Heather,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
5.0分
其他
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I’d like to say for the bottom of my heart thank you for keeping me safe and thank you for the hospitality. I really appreciate everything you guys have done for me during my day.
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酒店回复: Thank you so much for your kind words. We’re truly grateful to hear that you felt safe and well taken care of during your stay with us. Providing comfort, hospitality, and peace of mind to our guests is always our top priority, and your appreciation means a lot to our entire team. We look forward to welcoming you back anytime!
2.0分
其他
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The room was ok but a little tired. The hallways and stair carpeting was absolutely filthy. Stained and it didn't look like the stairs had been vacuumed in a month. Also our window was broken badly and even missing a piece.
The dining room tables hadn't been wiped off and mine had syrup on it so I got all sticky. They did come clean it after I told them.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry to hear about the condition of the hallways, stair carpeting, and the issues with your room window. Cleanliness and maintenance are very important to us, and we regret that these areas fell short during your stay. We’ll be addressing these concerns with our housekeeping and maintenance teams immediately.We also apologize for the dining area not being properly prepared before your arrival. While we’re glad the staff responded quickly once notified, it’s clear this should have been taken care of beforehand.Your feedback is very valuable to us, and we truly appreciate you bringing these matters to our attention so we can improve. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and seamless stay.
1.0分
家庭亲子
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Arrived at hotel and found there wasn't an elevator and we were on 2nd floor with a lot of stuff. Traveling with a newborn. 3 stars for staff and service because the person at front desk did help with carrying things. Cleaniness was terrible. Stains all over carpets and smelly. Got in room and one mattress was missing a mattress protector and something was on the mattress. Luckily we had 2 beds.
Woke up in morning to open curtains to find BLACK MOLD behind the curtains. At this point we hurried our newborn (3 weeks) out of the room as he was exposed to it through the night without our knowledge. I noticed the room was very humid and at this point smelling of mold. Made front desk aware. They said they would speak with ******* to give an unsaid amount of discount. Still waiting on that. My biggest worry is just to make sure they remove the mold and clean for future guests.
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酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the condition of the room and the impact this had on your stay, especially while traveling with a newborn. Your concerns about cleanliness, carpet stains, and especially the discovery of mold are extremely serious, and we regret that you encountered these issues.We appreciate your acknowledgment of our front desk staff’s assistance, but we fully understand that this does not outweigh the concerns you faced. Please know that your comments have been shared immediately with our housekeeping and maintenance departments, and corrective measures are being taken to address both the mold and the humidity issue in that room to ensure the safety and comfort of all future guests.Regarding your reservation through *******, we apologize for any delays or lack of clarity around the discount process. Unfortunately, when reservations are booked through third-party platforms, resolution can sometimes take longer than expected. That being said, your feedback has prompted us to work on improving how such situations are handled so that guests feel supported every step of the way.Your health and safety—as well as that of your family—are our highest priority, and we deeply regret the stress this situation caused. We hope you will allow us the opportunity to regain your trust on a future visit.
4.0分
其他
Large room, pretty clean considering the condition of the hallway carpets. Staff was friendly.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found your room spacious and clean, and that our staff provided friendly service. We also appreciate your comment regarding the hallway carpets — we are aware of this and have scheduled maintenance to improve their condition. Your feedback helps us continue to enhance the guest experience, and we hope to welcome you back soon.
闻起来像香烟
房间干净，但淋浴坏了
优秀的酒店
Room was covered in stains. Bedding had multiple stains. Carpet is stained. Lamp shades are stained.
There were weird people in the halls, **** was being smoked on property. Room had dirty parts walls, the lamp, air conditioning was bad it was hot. My tv didn’t work. Won’t be staying on this again. It’s cheap but not worth cheap
The room was very dirty and half of the items were broken (lights and microwave). Mold in the sink and bath tub.
I’d like to say for the bottom of my heart thank you for keeping me safe and thank you for the hospitality. I really appreciate everything you guys have done for me during my day.
The room was ok but a little tired. The hallways and stair carpeting was absolutely filthy. Stained and it didn't look like the stairs had been vacuumed in a month. Also our window was broken badly and even missing a piece.
The dining room tables hadn't been wiped off and mine had syrup on it so I got all sticky. They did come clean it after I told them.
Arrived at hotel and found there wasn't an elevator and we were on 2nd floor with a lot of stuff. Traveling with a newborn. 3 stars for staff and service because the person at front desk did help with carrying things. Cleaniness was terrible. Stains all over carpets and smelly. Got in room and one mattress was missing a mattress protector and something was on the mattress. Luckily we had 2 beds.
Woke up in morning to open curtains to find BLACK MOLD behind the curtains. At this point we hurried our newborn (3 weeks) out of the room as he was exposed to it through the night without our knowledge. I noticed the room was very humid and at this point smelling of mold. Made front desk aware. They said they would speak with ******* to give an unsaid amount of discount. Still waiting on that. My biggest worry is just to make sure they remove the mold and clean for future guests.
Large room, pretty clean considering the condition of the hallway carpets. Staff was friendly.