It's a shame because the lady who checked me in at night was amazing. I think her name was Lisa. She was so gracious and personable. However the accommodations were a different story. The room was full of bed bugs. We woke up around 8am and saw bed bug nymphs crawling all over the night stand. Bed bugs typically stay on the bed, if you see them on the night stand, it means the bed was too infested to fit anyhow bugs so they had to find homes outside the bed.
I immediately sent my husband to the front desk to get some black trash bags to contain the infestation of our stuff. I took my 5 year old's lovey into the tub and shook out 5 bed bugs.
I told the lady in the front desk in the morning about it and she didn't act concerned at all but she ask for my room number and wrote it down on a post it and said okay, she's going to let the staff know. I tell my husband that I let the front desk know and he said he already talked to her and she was very nonchalantly answering him too.
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酒店回复: Dear Christine,Thank you for sharing your experience. It’s wonderful to hear that Lisa made a positive impression during check-in, but we sincerely apologize for the issues you faced with your room. We take concerns about cleanliness and comfort very seriously, and it's disheartening to know this impacted your stay, especially with a young child. Your feedback regarding the front desk response is also valued, as we strive for all team members to handle such situations with the utmost care and concern. We appreciate you bringing this to our attention, and your comments will be used to improve our services.
1.0分
其他
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The room was quite gross and appeared to have not been vacuumed in several stays. Insufficient number of sheets, blankets, pillows, and towels for our family of five. Fitness center was a joke. Breakfast was decent.
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酒店回复: Dear Ryan,Thank you for sharing your feedback. We're truly sorry to hear about the cleanliness issues and the lack of adequate supplies for your family. It's important for us to provide a comfortable experience, and we appreciate your comments regarding the fitness center as well. We're glad to know you found the breakfast decent. Your concerns will be addressed to ensure improvements are made.
4.0分
家庭亲子
Staff is fantastic. I love everyone there. The elevator has been out for a little while, but this is still my go to in CS. Such a convenient location.
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酒店回复: Dear Terri,Thank you for your kind words about our staff! We're thrilled to hear that you love everyone here. We appreciate your understanding regarding the elevator situation and are glad our location remains a convenient choice for you. Your support means a lot to us!
2.0分
其他
Elevator didn't work and we were on the third floor. The stairways were disgustingly dirty. There were wasps in the room.
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酒店回复: Dear Cynthia,Thank you for sharing your experience. I'm truly sorry to hear about the issues you faced during your stay, including the elevator not working and the cleanliness concerns. Your feedback regarding the wasps is noted, and we will address this with our team to ensure a more pleasant environment in the future. We appreciate you bringing these matters to our attention.
5.0分
其他
Clean room,basic amenities, modern renovation looks to be done fairly recently. Soft sheets and clean room.
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酒店回复: Dear Jackie,Thank you for your kind review. We're thrilled to hear that you enjoyed the clean room and appreciated the modern renovations. Providing a comfortable experience with quality amenities is our priority. We hope to welcome you back soon!
3.0分
其他
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Tiles in bathroom floor were broken, needed touch up paint, couldn’t open darkening shade (broken), lots of stains on stairs (elevator broken)
Breakfast was good and room was clean.
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酒店回复: Dear Sara,Thank you for sharing your feedback. It's great to hear that you enjoyed the breakfast and found the room clean. However, we sincerely apologize for the issues you experienced with the bathroom tiles, touch-up paint, darkening shade, and the stains on the stairs. Your concerns are important to us, and we appreciate you bringing them to our attention. We'll work on these aspects to enhance the experience for future guests.
4.0分
家庭亲子
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Bed was so comfy. Toilet flushed and tub drained. Was expensive for elevator not working and TV in our room didn’t work. AC was cold. Breakfast was typical and good to start our day.
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酒店回复: Dear Annie,Thank you for your feedback! We're thrilled to hear that you found the bed comfortable and enjoyed the breakfast. We appreciate your thoughts regarding the elevator and TV issues, and we'll certainly look into them. Your insights are valuable to us, and we hope to provide an even better experience on your next visit.
1.0分
家庭亲子
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No elevator and my wife and I had to carry our bags upstairs with no help. We are to old to do this and at $367, come on. The stairs were so disgusting a homeless person would not stay there.
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酒店回复: Dear Martin,Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the stairs and the lack of assistance with your bags. Your concerns are important, and we appreciate you bringing them to our attention. We strive to provide a comfortable and pleasant environment, and we'll work on addressing these issues.
5.0分
家庭亲子
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The beds were very comfy. We enjoyed our stay. Was great for an Aggie football game weekend. Quiet and the staff member at the front counter was very helpful for our family. This is our go to stay for Aggie football weekends.
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酒店回复: Dear Shara,Thank you for your wonderful feedback! It's great to hear that you found the beds comfy and enjoyed your stay during the Aggie football game weekend. We’re glad our staff member could assist you and that you plan to return for future games. Looking forward to welcoming you back!
2.0分
其他
The elevator was broken my entire stay. The bath tub knob fell of in the shower. The tub was really slippery and I almost fell.
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酒店回复: Dear Gregory,Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the elevator and the bath tub during your stay. Your feedback is important, and we will ensure that these concerns are addressed to improve our services. We hope to have the opportunity to provide a better experience in the future.
It's a shame because the lady who checked me in at night was amazing. I think her name was Lisa. She was so gracious and personable. However the accommodations were a different story. The room was full of bed bugs. We woke up around 8am and saw bed bug nymphs crawling all over the night stand. Bed bugs typically stay on the bed, if you see them on the night stand, it means the bed was too infested to fit anyhow bugs so they had to find homes outside the bed.
I immediately sent my husband to the front desk to get some black trash bags to contain the infestation of our stuff. I took my 5 year old's lovey into the tub and shook out 5 bed bugs.
I told the lady in the front desk in the morning about it and she didn't act concerned at all but she ask for my room number and wrote it down on a post it and said okay, she's going to let the staff know. I tell my husband that I let the front desk know and he said he already talked to her and she was very nonchalantly answering him too.
The room was quite gross and appeared to have not been vacuumed in several stays. Insufficient number of sheets, blankets, pillows, and towels for our family of five. Fitness center was a joke. Breakfast was decent.
Staff is fantastic. I love everyone there. The elevator has been out for a little while, but this is still my go to in CS. Such a convenient location.
Elevator didn't work and we were on the third floor. The stairways were disgustingly dirty. There were wasps in the room.
Clean room,basic amenities, modern renovation looks to be done fairly recently. Soft sheets and clean room.
Tiles in bathroom floor were broken, needed touch up paint, couldn’t open darkening shade (broken), lots of stains on stairs (elevator broken)
Breakfast was good and room was clean.
Bed was so comfy. Toilet flushed and tub drained. Was expensive for elevator not working and TV in our room didn’t work. AC was cold. Breakfast was typical and good to start our day.
No elevator and my wife and I had to carry our bags upstairs with no help. We are to old to do this and at $367, come on. The stairs were so disgusting a homeless person would not stay there.
The beds were very comfy. We enjoyed our stay. Was great for an Aggie football game weekend. Quiet and the staff member at the front counter was very helpful for our family. This is our go to stay for Aggie football weekends.
The elevator was broken my entire stay. The bath tub knob fell of in the shower. The tub was really slippery and I almost fell.