酒店回复: Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We're currently undergoing renovations, and we regret any disturbance caused by the state of the hallways. Your insights are valuable, and we will work on better about ongoing improvements. We appreciate your understanding and hope to welcome you back in the future to showcase the positive changes.
酒店回复: Dear Guest,Thank you for your 6-star rating and valuable feedback! We appreciate your positive comments on the service. However, We apologize for the inconvenience during check-in and the issues with your key and AC. We'll address these concerns to ensure a smoother experience for our guests. We hope to welcome you back soon for an improved stay.
1.0分
家庭亲子
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This property was a major disappointment. When we arrived, we were notified that the elevator was not working and had been out for a “few weeks”. Curiously, the elevator was not working last November either. The advertised ice machine on the first floor was not there. When I asked was told that there was one on the 2nd and 3rd floor. Air conditioner was mediocre. Rooms were humid. The outside doors did not close and had no locks for security. The carpet in the stairwell was filthy. The continental breakfast was fair. The potatoes tasted old and seemed like they had been reheated several times. Overall a very poor experience, with zero effort by the staff at engaging with their customers to see how things were. Never again at this Comfort Inn on University Drive in College Station, Texas.
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酒店回复: Dear Rise,Thank you for sharing your experience. We understand how disappointing it can be when expectations are not met. Your feedback regarding the elevator, ice machine, air conditioning, and overall cleanliness is valuable, and we will address these concerns with our team. We're sorry to hear that the breakfast did not meet your standards as well. Your insights help us improve, and we appreciate you taking the time to share them.
3.0分
其他
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I stay in the king suite for 2nights...the room had smell of wetness and cleaning products..I had go buy room spray, it got better, other than that the bed was comfortable and A/C worked...shower had pressure was weak but it got hot.
Day shift front desk clerk wad welcoming and accommodating to my request to be on 3rd floor and also informed me that elevators were not working AT ALL!
Last day I went to eat breakfast which had hot food ( eggs, sausages , make your own waffles) but as i sat down to eat I observed DEAD roaches on floor in varies areas ...I couldn't eat the food 😕
I give my stay 7 out of 10 but will not stay there again.
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酒店回复: Dear Lashea,Thank you for sharing your experience. We're sorry to hear about the issues you faced during your stay, including the unpleasant odors and the concerns with cleanliness. It's great to hear that the bed was comfortable and that the front desk staff were welcoming and accommodating. Your feedback regarding the breakfast area is important to us and will be addressed with our team to ensure improvements are made. We appreciate your comments and hope to make future stays more enjoyable.
3.0分
家庭亲子
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The room was clean and spacious with friendly staff. However, the bed was rock hard and uncomfortable. In the middle of the night i tried going to couch for more comfort...couch was also hard and uncomfortable. I woke up feeling like i slept on the floor.
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酒店回复: Dear Tina,Thank you for sharing your feedback. It's great to hear that you found the room clean and spacious, along with friendly staff. However, we are genuinely sorry to learn about your discomfort with the bed and couch. Your comments regarding the bedding and seating will be taken into consideration as we continuously strive to improve our accommodations. We appreciate your insights and hope for the opportunity to serve you better in the future.
5.0分
家庭亲子
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It was nice and quiet. The staff was very friendly and helpful. The only thing I didn’t like was the pool being closed. Wish we was told before my kids got all ready for the pool and got down to it and learning it was closed.
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酒店回复: Hi Jeremy,Thank you for your excellent rating and for sharing your experience with us. We are glad to know that you enjoyed the peaceful atmosphere and that our staff provided friendly and helpful service throughout your stay. However, we sincerely apologize for the inconvenience caused by the unexpected pool closure and the lack of prior notice. We understand how disappointing this must have been, especially for your children, and we truly regret the oversight. Your feedback is valuable, and we will work to improve our communication moving forward. We hope to have the opportunity to welcome you back for a more seamless and enjoyable visit.
4.0分
商务出差
I was happy with the facility,, our room, level of cleanliness, etc. Breakfast was also good. I was only disappointed that the pool was under repairs!
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酒店回复: Hi Debra,Thank you for your kind review and 8 out of 10 rating! We're glad to hear you were pleased with the facility, your room, the cleanliness, and the quality of breakfast. However, we do apologize for the inconvenience caused by the pool being under repair during your stay. We understand how disappointing that can be, especially when looking forward to enjoying that amenity. We hope to welcome you back in the future for an even better experience once all facilities are fully available!
5.0分
商务出差
Would highly recommend this hotel. Good value, excellent location, convenient to A&M. Very clean
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!
1.0分
其他
The ac didn’t work and the tv kept buffering… I called front desk multiple times and no answer. I had surgery so unfortunately I couldn’t walk too much.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and discomfort you faced during your stay. Your concerns have been forwarded to our management team for immediate review and corrective action. We truly regret that we did not meet your needs during such a critical time and hope you’ll allow us the opportunity to provide a much better experience in the future. Wishing you a smooth and speedy recovery.
酒店正在装修，还可以。但我们预订了一间带一张特大号床和沙发床的房间。在我们收到的第一个房间里，沙发床床垫很脏。有头发和血迹等污渍。当我们告诉前台工作人员这一点时。他们确实给我们换了一个房间，但等了 40 分钟才发生。我们进入的下一个房间的地毯非常脏，没有毛巾，沙发床又脏了。对我们的经历不满意。
酒店正在装修，所以顶楼的走廊很乱。搬到一楼了。酒店比较旧，需要升级一下。我希望提前知道，因为我和我的妻子都患有过敏症。
服务很好。周五晚上只有一个人登记入住。长线。我的钥匙每天都会失效。房间里的空调吹不出冷风。但还可以忍受。
This property was a major disappointment. When we arrived, we were notified that the elevator was not working and had been out for a “few weeks”. Curiously, the elevator was not working last November either. The advertised ice machine on the first floor was not there. When I asked was told that there was one on the 2nd and 3rd floor. Air conditioner was mediocre. Rooms were humid. The outside doors did not close and had no locks for security. The carpet in the stairwell was filthy. The continental breakfast was fair. The potatoes tasted old and seemed like they had been reheated several times. Overall a very poor experience, with zero effort by the staff at engaging with their customers to see how things were. Never again at this Comfort Inn on University Drive in College Station, Texas.
I stay in the king suite for 2nights...the room had smell of wetness and cleaning products..I had go buy room spray, it got better, other than that the bed was comfortable and A/C worked...shower had pressure was weak but it got hot.
Day shift front desk clerk wad welcoming and accommodating to my request to be on 3rd floor and also informed me that elevators were not working AT ALL!
Last day I went to eat breakfast which had hot food ( eggs, sausages , make your own waffles) but as i sat down to eat I observed DEAD roaches on floor in varies areas ...I couldn't eat the food 😕
I give my stay 7 out of 10 but will not stay there again.
The room was clean and spacious with friendly staff. However, the bed was rock hard and uncomfortable. In the middle of the night i tried going to couch for more comfort...couch was also hard and uncomfortable. I woke up feeling like i slept on the floor.
It was nice and quiet. The staff was very friendly and helpful. The only thing I didn’t like was the pool being closed. Wish we was told before my kids got all ready for the pool and got down to it and learning it was closed.
I was happy with the facility,, our room, level of cleanliness, etc. Breakfast was also good. I was only disappointed that the pool was under repairs!
Would highly recommend this hotel. Good value, excellent location, convenient to A&M. Very clean
The ac didn’t work and the tv kept buffering… I called front desk multiple times and no answer. I had surgery so unfortunately I couldn’t walk too much.