First room toilet leaking water all over floor, ceiling falling in, and little gnats flying around. Got moved to a second room and the bathroom sink would not turn off unless you pushed knob halfway off. Won’t stay again
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酒店回复: Hello Amy,Thank you for sharing your experience. We're sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the maintenance issues will be shared with the appropriate team to enhance our services. We value your input and hope you reconsider staying with us in the future. Thank you for your understanding.
4.0分
其他
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Everything was satisfactory. The property is outdated and the breakfast area is very confided.I wish there was a little more variety or that the breakfasts changed.
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酒店回复: Hello Claudia, Thank you for your feedback regarding your stay. We appreciate your comments about the property and the breakfast area, as they help us understand our guests' preferences. Your suggestions for more variety and changes in breakfast options will be shared with the appropriate team for consideration. We hope to enhance the experience for future guests based on input like yours.
3.0分
家庭亲子
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It looks like they are actively working on the interior - based on the two pallets of countertops in the parking lot, but the outside definitely gives off dirty unkept vibes. All the trees have been cut down so there are just stumps, no landscaping, all the landscape beds are full of weeds and a stack of matresses are piled in front of room windows. And in general the smell of the property is not great.
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酒店回复: Hello Jenna,Thank you for your feedback regarding your recent stay. We value your observations about the property’s condition and landscaping. The renovation efforts aim to enhance the overall experience for our guests, and we appreciate your patience during this process. Your comments about cleanliness and maintenance will be shared with our team for ongoing improvements, ensuring that we provide a welcoming environment moving forward. We hope you consider staying with us again in the future for a more positive experience.
4.0分
家庭亲子
Room was clean. No elevator. Hotel is outdated, but it’s a place to sleep.
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酒店回复: Hello Danielle,Thank you for sharing your thoughts about your recent stay. We're glad to hear you found your room clean and suitable for your needs. While we acknowledge that our hotel has areas that may require updates, your feedback is valuable as we continually strive to enhance our guests' experience. We hope that despite these factors, you were able to enjoy your time with us. Safe travels on your future journeys!
4.0分
其他
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The front desk staff was incredibly helpful. They did not have an elevator or a first floor room available so they helped carry our luggage up and down from our room. We were travelling with a 1 month old so the pack and play was heavy for us since they did not have infant cribs available at the hotel. The pool is indefinitely closed I think. I had trouble with the vending machines because the system would not take my card but eventually they did work. The rooms were clean and the beds were comfortable. Our AC/heater was quite loud but we turned it off as we did not need it and that solved the issue. We were in a room facing the highway which was a little loud but it did not stop us from sleeping. The grab and go breakfast was sufficient to meet our needs. Our stay was only one day and thw location between Des Moines and Boone was exactly what we needed.
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酒店回复: Hello Marianne,Thank you for sharing your experience with us. We are glad to hear that our front desk staff was accommodating and that you found the beds comfortable. Your feedback regarding the pool and vending machines is appreciated and will be noted for consideration in the future. We aim to provide a convenient location and essential amenities to our guests. We hope your travels bring you back to the area again soon to enjoy everything it has to offer.
2.0分
其他
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The up keep looks like no one cares. Holes in the doors from damage and missing hooks. Half the light bulbs in the bathroom were burnt out and the heat lamp bulb was missing and the knob to turn it on removed. Weird stuff stuck to the bathtub.
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酒店回复: Hello Sarah,Thank you for sharing your feedback about your experience at our hotel. We take maintenance and cleanliness seriously, and your comments will be forwarded to the appropriate department for review. We appreciate you bringing these issues to our attention, as they help us improve the overall guest experience. We hope that you will consider staying with us again in the future and are able to enjoy a more satisfactory visit.
5.0分
其他
The temperature control was easy to change but the AC unit fired up for a minute or less about every 3-5 minutes. Check the AC in room 1009 in Ames.
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酒店回复: Hello James,Thank you for your feedback regarding the air conditioning in your room. We appreciate you bringing this to our attention. The comfort of our guests is important to us, and your observations will be shared with our maintenance team for further review. We hope you had a pleasant stay overall and look forward to serving you again in the future.
5.0分
其他
Breakfast was great . 24/7 coffee available. Staff was very friendly . Room service was great . Manager and assistant great .
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酒店回复: Hello Gurbax,Thank you for taking the time to share your positive experiences! We're thrilled to hear you enjoyed our breakfast, appreciated the 24/7 coffee, and found our staff to be friendly and attentive. Your feedback regarding room service and the management team is also greatly appreciated. We hope to welcome you back for another wonderful stay in the future.
2.0分
家庭亲子
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Ac is kept off in rooms until guest turn them off. It was so hot and humid in the rooms that we had it at the lowest temp and highest setting and after an hour it was still miserable. Honestly was cooler outside than in the room when I got the keys. I was told it’s a hotel policy as per management.
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酒店回复: Hello Navil,Thank you for sharing your feedback regarding the air conditioning in your room. We appreciate your comments and understand that comfort is a priority for our guests. Policies can vary, and we continuously evaluate them to enhance our guests' experiences. Your insights will be shared with our management team for further consideration. We hope to have the opportunity to serve you better in the future.
1.0分
其他
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Rooms are way outdated and dirty. Smelly rooms and hallways. I should have expected it based on the rating, but I’ve never been in a hotel that bad. It’s nothing more than a flophouse.
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酒店回复: Hello Thomas, We appreciate your feedback and understand your concerns regarding the condition of the rooms and hallways. It's important for us to know how our guests perceive their experience, and we take all comments seriously. Your insights help us in our ongoing efforts to improve and enhance our facilities for future visitors. Thank you for sharing your experience with us.
First room toilet leaking water all over floor, ceiling falling in, and little gnats flying around. Got moved to a second room and the bathroom sink would not turn off unless you pushed knob halfway off. Won’t stay again
Everything was satisfactory. The property is outdated and the breakfast area is very confided.I wish there was a little more variety or that the breakfasts changed.
It looks like they are actively working on the interior - based on the two pallets of countertops in the parking lot, but the outside definitely gives off dirty unkept vibes. All the trees have been cut down so there are just stumps, no landscaping, all the landscape beds are full of weeds and a stack of matresses are piled in front of room windows. And in general the smell of the property is not great.
Room was clean. No elevator. Hotel is outdated, but it’s a place to sleep.
The front desk staff was incredibly helpful. They did not have an elevator or a first floor room available so they helped carry our luggage up and down from our room. We were travelling with a 1 month old so the pack and play was heavy for us since they did not have infant cribs available at the hotel. The pool is indefinitely closed I think. I had trouble with the vending machines because the system would not take my card but eventually they did work. The rooms were clean and the beds were comfortable. Our AC/heater was quite loud but we turned it off as we did not need it and that solved the issue. We were in a room facing the highway which was a little loud but it did not stop us from sleeping. The grab and go breakfast was sufficient to meet our needs. Our stay was only one day and thw location between Des Moines and Boone was exactly what we needed.
The up keep looks like no one cares. Holes in the doors from damage and missing hooks. Half the light bulbs in the bathroom were burnt out and the heat lamp bulb was missing and the knob to turn it on removed. Weird stuff stuck to the bathtub.
The temperature control was easy to change but the AC unit fired up for a minute or less about every 3-5 minutes. Check the AC in room 1009 in Ames.
Breakfast was great . 24/7 coffee available. Staff was very friendly . Room service was great . Manager and assistant great .
Ac is kept off in rooms until guest turn them off. It was so hot and humid in the rooms that we had it at the lowest temp and highest setting and after an hour it was still miserable. Honestly was cooler outside than in the room when I got the keys. I was told it’s a hotel policy as per management.
Rooms are way outdated and dirty. Smelly rooms and hallways. I should have expected it based on the rating, but I’ve never been in a hotel that bad. It’s nothing more than a flophouse.