酒店回复: Thank you for your feedback and for being a returning guest. We sincerely apologise that your recent stay did not meet the high standards you have come to expect from us.We regret the issues you experienced with your room allocation and the hot water, as well as the overcharge on your meal. While we are glad to hear the refund was processed, we are sorry if you felt your concerns were not fully addressed.Please be assured that your comments have been shared with the relevant teams to prevent a recurrence and to improve our service. We hope you might consider giving us another opportunity in the future to provide the excellent experience you previously enjoyed.
酒店回复: Dear Lee, Thank you for taking the time to share your feedback following your recent stay with us.I’m so pleased to hear that you enjoyed the beauty of our grounds and received a warm welcome from our reception team. I’m also glad that room service, once reached, met expectations—but I sincerely apologise for the delay you experienced in getting through.We fully appreciate your comments regarding the condition of the room. You’re absolutely right—it’s an area that needs attention. Our new senior management team is very aware of this and is actively working on a comprehensive renovation and refreshment programme across the hotel. Your feedback helps reinforce the importance of this work and is genuinely valued.We hope we’ll have the opportunity to welcome you back in the future, once improvements are complete, to show you the progress we’re making.
酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry that your experience did not meet expectations, and I appreciate you bringing these concerns to our attention. Please know that we take all guest feedback seriously, and improvements are already underway.We have recently made some senior staff changes and have brought in a refreshed leadership team committed to enhancing service standards across the hotel.
商务出差入住麦克唐纳克鲁特兰别墅酒店，体验超棒！酒店环境静谧优美，别墅外观典雅，周边绿化好，让人心情舒畅。房间卫生无可挑剔，角角落落都干净整洁，设施完备且维护得当，住着很舒心。服务更是贴心，从入住到退房，工作人员态度亲切，响应迅速。家庭房空间合理，满足商务需求也不失温馨。整体超预期，下次出差还选这，推荐给有差旅需求的伙伴～
酒店在格拉斯哥近郊，从高地下来歇脚很高，周边3公里也有很好吃的亚洲菜，房间很古朴温馨，酒店坐落在小森林里面，停车位充足，早餐店时候发现，没有一个亚洲面孔，很好的当地体验
一切都很好，不过，我不禁注意到酒店内部的装饰显得有些陈旧和过时了。
员工很棒，酒店也很干净，但地毯上能看到一些旧污渍，我觉得这方面可以改进。
除此之外，酒店环境优美，员工非常出色，整个体验也很顺畅！
酒店有点旧了，房间可以再现代化一点。浴室里有些小物件坏了，感觉很容易就能修好，比如淋浴喷头。酒吧员工服务很好。总的来说，不值那个高价。
这是一家让满意的酒店，环境绝佳，非常安静。酒店前台小妹很不错，晚餐略贵都量很足。酒店内部装饰了很多画。唯一不足是wifi不给力。
一切都很好，非常满意。
游水，冷热桑拿
👍
阳光明媚的苏格兰，清晨冰冷刺骨
通常来说，我在这里住过很多次，每次都感觉很好，但不幸的是，这次简直是一场灾难。房间简直就像个盒子柜，没有热水，早上我不得不洗个冰冷的澡，晚餐也被多收了钱，不过公平地说，他们退还了钱。
当我抱怨的时候，我感觉他们像是在掩盖真相，以至于我以后不会再把这家酒店作为首选了。
更让人恼火的是，虽然其他时候酒店都很好，但这次却远远低于我对四星级酒店的期望。
庭院很漂亮，接待人员也非常友好。房间确实需要翻新。家具、地毯和墙纸都有些老旧，墙壁都脱落了。客房服务很棒，除了我打了8个电话才有人接听我的订单外，其他都很好。我没有机会使用酒店的设施，我猜泳池和桑拿房等设施应该会保持良好的标准。除非房间被彻底翻新，否则我不会再预订了。
酒店有点老旧，房间不太好。我预订了一张大床，结果被安排到两张单人床拼在一起的房间，感觉不太好。电视坏了，厕所也不太好用。我住的是107号房间，视野极其糟糕，对面就是屋顶和墙壁。
水疗中心不错，员工也很友好。我可能不会再住这里，会考虑其他酒店。