酒店回复: Estimado Eduardo,Muchas gracias por sus amables comentarios. Nos da mucho gusto leer que disfrutó su estancia y que el servicio de Melissa sobrepasó sus expectativas.Esperamos darle la bienvenida nuevamente en sus próximas vacaciones al Caribe Mexicano.Saludos cordiales.
5.0分
其他
原文
翻译提供方：Google
非常舒适、干净、舒适的酒店。
海景房非常棒。
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酒店回复: Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié votre séjour et la superbe vue sur la mer. Au plaisir de vous accueillir à nouveau !
4.0分
家庭亲子
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Room and grounds were spotless and well kept. The service was wonderful and the staff was attentive and friendly. The food was not incredible but fine. They could use more options for restaurants/cafes/etc. Overall, excited we found a quiet getaway that let us relax.
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酒店回复: Dear Jennifer,Thank you for taking the time to post about our resort.We’re delighted to know you enjoyed the cleanliness of our facilities and the attentive service from our staff. It’s wonderful to hear you found the resort to be a relaxing and quiet getaway.We regret that our gastronomic offerings did not fully meet your expectations. Please know that we continuously work to enhance our dining experiences, with a variety of themed nights and an expanding selection of dishes to better satisfy our guests.We look forward to welcoming you back soon for an even more enjoyable stay.Warm regards,
5.0分
情侣出游
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From the chauffeur to the reception staff, and the room itself, were exceptional.
The food was world class. What stood out most was the staff’s ability to please and put a smile on our faces.
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酒店回复: Dear Aristotelis,Thank you for sharing your wonderful review. We’re thrilled to know that you and your family enjoyed an exceptional stay — from our attentive staff and comfortable accommodations to the world-class dining experience. It’s truly rewarding to hear that our team’s warm service made your visit so memorable.We look forward to welcoming you back soon to the Mexican Caribbean for another outstanding experience.Warm regards,
酒店的住宿条件和服务都超出了我的预期，性价比很高，非常惊喜。
这是我住过的最糟糕的全包式酒店。我们只住了两晚，其中一天房间竟然没有打扫或整理。我们到达后只剩45分钟，工作人员就威胁说如果我们没赶上预订的晚餐就要额外收费。他们把一家餐厅分成两家，实际上就是一家餐厅。有很多其他更方便、更完善的全包式酒店可以选择。
最棒的员工
一切都很棒！尤其是服务：前台的Isaí态度一直很好，总是乐于助人解决各种问题；泳池边的Efraín工作非常出色；El Faro餐厅的服务员Alejandro非常用心；泳池边的Chez简直太棒了！服务员领班Javier非常出色，其他员工也总是热情周到，面带微笑。谢谢！
这家度假村的服务非常出色。工作人员非常友好，热情周到。房间是典型的庄园风格，宽敞美观。度假村的餐饮选择有限，但食物非常棒。
泳池区的服务也很棒。孩子们的娱乐活动丰富，成人娱乐项目较少。
如果您正在寻找一个安静放松的度假村，这里非常适合您。
然而，这里的海滩并非典型的坎昆海滩，海藻繁多，有时气味也比较浓烈。
我们个人喜欢住在酒店区。这个度假村对我们来说有点无聊。
总的来说，如果你想放松一下，又不想离开度假村，这里是完美的选择。但如果你想找俱乐部，那就住在坎昆，而不是莫拉莱斯港。莫拉莱斯港很酷，泳池很棒，周边活动也很棒，但距离所有玩乐场所有40-50分钟的路程，有点不方便。
我们吃了一顿美味的午餐，但外面的海滩酒吧和餐馆关门太早了，所以我们没能好好享受。我们预订了一家餐厅吃晚餐，但是菜上得太晚了，很难等。我们先点菜，但其他桌子的菜先上来，我们只喝了饮料，没有吃东西。
一切都很棒，我们的礼宾员梅丽莎 (Melissa) 为我们提供了一切帮助。
非常舒适、干净、舒适的酒店。
海景房非常棒。
Room and grounds were spotless and well kept. The service was wonderful and the staff was attentive and friendly. The food was not incredible but fine. They could use more options for restaurants/cafes/etc. Overall, excited we found a quiet getaway that let us relax.
From the chauffeur to the reception staff, and the room itself, were exceptional.
The food was world class. What stood out most was the staff’s ability to please and put a smile on our faces.