酒店回复: Estimado Eduardo,Muchas gracias por sus amables comentarios. Nos da mucho gusto leer que disfrutó su estancia y que el servicio de Melissa sobrepasó sus expectativas.Esperamos darle la bienvenida nuevamente en sus próximas vacaciones al Caribe Mexicano.Saludos cordiales.
5.0分
其他
原文
翻译提供方：Google
非常舒适、干净、舒适的酒店。
海景房非常棒。
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酒店回复: Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié votre séjour et la superbe vue sur la mer. Au plaisir de vous accueillir à nouveau !
5.0分
家庭亲子
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Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children
Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels
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酒店回复: Dear Celeste,Thank you for taking the time to share your experience at our resort.We’re very happy to know you enjoyed the beautiful and peaceful atmosphere, our attentive staff, delicious food, and convenient location. It’s wonderful to hear your vacation was relaxing and met many of your expectations.We’re also grateful for your constructive comments. Regarding the beach, sargassum is a natural phenomenon that can occur seasonally and is difficult to predict. Please rest assured that our team works diligently every day to minimize its impact and maintain a clean, inviting beachfront for all our guests.As for the vacation ownership presentation, we apologize if your concierge was too eager when extending the invitation. These presentations are entirely optional and are designed to share more about our resorts and membership program. That said, we fully understand that they are not suited to everyone’s preferences, especially when time is limited on vacation.Your feedback is valuable to us, and we appreciate both the kind words and the opportunity to improve. We hope to welcome you back again in the future for another memorable stay in the Mexican Caribbean.Warm regards,
5.0分
情侣出游
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All inclusive and everything of great quality. Variety and great service. A true 5 star place. My husband and I were celebrating our anniversary and it was definitely a treat. The true vacation was the hotel and the great staff, food and care
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酒店回复: Dear Evelyn,Thank you for taking the time to share such a lovely review.We’re truly delighted to hear that you and your husband enjoyed your anniversary celebration with us, and that everything—from the quality and variety of our services to the warmth of our staff—helped make your stay feel like a true vacation.It’s always rewarding to know we’ve met our goal of delivering a five-star experience, and your kind words mean a lot to our entire team.We look forward to welcoming you back for another memorable stay.Warm regards,
5.0分
其他
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This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it
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酒店回复: Dear Yvette,Thank you so much for your heartfelt review. We’re truly honored to have been part of your first solo trip, and we’re delighted to hear that you felt safe, relaxed, and cared for during your stay.It’s wonderful to know that the peaceful atmosphere, beautiful views, poolside activities, and excursions made your getaway memorable. We’re especially happy that you felt like a VIP—because every guest deserves that level of attention and care.We sincerely appreciate your recommendation and look forward to welcoming you back for another relaxing escape.Warm regards,
酒店的住宿条件和服务都超出了我的预期，性价比很高，非常惊喜。
最棒的员工
一切都很棒！尤其是服务：前台的Isaí态度一直很好，总是乐于助人解决各种问题；泳池边的Efraín工作非常出色；El Faro餐厅的服务员Alejandro非常用心；泳池边的Chez简直太棒了！服务员领班Javier非常出色，其他员工也总是热情周到，面带微笑。谢谢！
这家度假村的服务非常出色。工作人员非常友好，热情周到。房间是典型的庄园风格，宽敞美观。度假村的餐饮选择有限，但食物非常棒。
泳池区的服务也很棒。孩子们的娱乐活动丰富，成人娱乐项目较少。
如果您正在寻找一个安静放松的度假村，这里非常适合您。
然而，这里的海滩并非典型的坎昆海滩，海藻繁多，有时气味也比较浓烈。
我们个人喜欢住在酒店区。这个度假村对我们来说有点无聊。
总的来说，如果你想放松一下，又不想离开度假村，这里是完美的选择。但如果你想找俱乐部，那就住在坎昆，而不是莫拉莱斯港。莫拉莱斯港很酷，泳池很棒，周边活动也很棒，但距离所有玩乐场所有40-50分钟的路程，有点不方便。
我们吃了一顿美味的午餐，但外面的海滩酒吧和餐馆关门太早了，所以我们没能好好享受。我们预订了一家餐厅吃晚餐，但是菜上得太晚了，很难等。我们先点菜，但其他桌子的菜先上来，我们只喝了饮料，没有吃东西。
一切都很棒，我们的礼宾员梅丽莎 (Melissa) 为我们提供了一切帮助。
非常舒适、干净、舒适的酒店。
海景房非常棒。
Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children
Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels
All inclusive and everything of great quality. Variety and great service. A true 5 star place. My husband and I were celebrating our anniversary and it was definitely a treat. The true vacation was the hotel and the great staff, food and care
This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it