Lots of free parking and amazing breakfast - front desk staff were friendly and very helpful with every request
展开
酒店回复: Thank you so much for the great rating, Jeff!We truly appreciate you taking the time to share your feedback. We’re glad you enjoyed your stay and look forward to welcoming you back the next time you're in the Spruce Grove–Stony Plain area. -Bern, Guest Services Supervisor
2.0分
其他
展开
Staff didn't allow for a late checkout until noon. Checked into the room, and smelled strongly of smoke...it had been recently smoked in. I let staff know and they put us in another room, but it didn't have 2 beds...it had 1 bed and a pullout. Would not provide a discount for the inconvenience.
展开
酒店回复: Hello Ryan,Thank you for bringing this to our attention. I’m very sorry to hear about the issues you experienced during your stay. That’s certainly not the experience we aim to provide. We are currently following up with our team to understand what happened and to ensure these concerns are addressed. Thank you.- Bern, Guest Services Supervisor.
3.0分
家庭亲子
展开
YOUR STAFF IS SO RUDE! I WAS GETTING MARRIED LAST SATURDAY! MAJORITY OF OUR GUESTS STAYED IN THIS MOTEL SO WE BROUGHT BUSINESS TO THIS MOTEL! I WAS 12MINS PAST FROM MY CHECK OUT TIME BECAUSE THERE WERE LAST DETAILS BEFORE I GO TO CHURCH AND THE STAFF WHO CHECKED ME OUT REALLY SHOWED BAD FACIAL EXPRESSION WHICH REALLY DISAPPOINTS ME BECAUSE HE LACKS PROFESSIONALISM! I UNDERSTAND THAT I WAS PAST MY CHECKOUT TIME BUT THERE IS A REASON FOR THAT! HE SHOULD ATLEAST GAVE ME A REMINDER BUT SHOWING A LONG FACE, THAT IS UNACCEPTABLE!
展开
酒店回复: Thank you for your feedback Peter, Congratulations on your recent wedding, and thank you for choosing our hotel.We understand your disappointment regarding your check-out experience. Please note that check-out times are in place so we can properly prepare rooms for incoming guests. Being past the check-out time, even briefly, does create challenges for our staff. That said, it is never our intention to make a guest feel unwelcome.Have a great day,
5.0分
情侣出游
展开
Second time here .. stayed for Morgan Wallen concert and would definitely come back. Nice and Clean and only 20-25min away from anything in Edmonton. Safe as well.
展开
酒店回复: Thank you so much for the outstanding rating, Ryan! We truly appreciate your kind feedback and are so glad you enjoyed your stay. We look forward to welcoming you back again soon!– Bern, Guest Services Supervisor
4.0分
其他
Hot tub was closed for unknown reasons and was not communicated or displayed anywhere.
展开
酒店回复: Thank you so much for your feedback, Branden!We truly appreciate you taking the time to share your experience. I apologize that you weren't informed about the hot tub being out of service — it is currently undergoing necessary maintenance. We understand this may have been disappointing, and we appreciate your understanding. -Bern, Guest Services Supervisor
3.0分
家庭亲子
I KEEP GETTING LOTS OF CHARGES WHERE IT WAS NOT DISCUSSED TO ME. I NEED THIS TO BE SORTED OUT!
酒店回复: Please contact the hotel directly.
3.0分
家庭亲子
展开
Everything was good, it's just disappointing when one of the advertised amenities is not working like the whirpool, when I asked about this morning the front desk willingly offered the recreation across the street, I paid Holiday Inn not the recreation across, the street. But all in all was good.
展开
酒店回复: Thank you, Maria for your feedback. We truly appreciate you taking the time to share your experience.We’d like to clarify that our property does not have a whirlpool, but rather a pool and a hot tub. Currently, our hot tub is undergoing required maintenance. As a busy hotel, the hot tub experiences high usage, and it's important for us to ensure that the water quality, chemical levels, and all safety standards are properly maintained for the well-being of our guests.We understand how this may have been disappointing, and we appreciate your understanding. We're glad to hear the rest of your stay was enjoyable, and we hope to welcome you back again soon.
5.0分
其他
展开
Seemed new and clean. Bed was very comfortable. Was pleasantly surprised the quality of the breakfast that was included with the room. Was expecting a couple stale muffins, and was very surprised to find warm eggs, sausage, yogurt and coffee. As a woman travelling alone, I left safe at the hotel and the surrounding area.
展开
酒店回复: Thank you for the outstanding rating Brilee! We look forward to seeing you on your next trip to the Spruce Grove-Stony Plain Area, thank you for taking the time to leave us this feedback! Bern, Guest Service Supervisor
很好的酒店很满意
房间里的柜子和桌子都有灰尘。也许每次都没有彻底打扫干净。
Lots of free parking and amazing breakfast - front desk staff were friendly and very helpful with every request
Staff didn't allow for a late checkout until noon. Checked into the room, and smelled strongly of smoke...it had been recently smoked in. I let staff know and they put us in another room, but it didn't have 2 beds...it had 1 bed and a pullout. Would not provide a discount for the inconvenience.
YOUR STAFF IS SO RUDE! I WAS GETTING MARRIED LAST SATURDAY! MAJORITY OF OUR GUESTS STAYED IN THIS MOTEL SO WE BROUGHT BUSINESS TO THIS MOTEL! I WAS 12MINS PAST FROM MY CHECK OUT TIME BECAUSE THERE WERE LAST DETAILS BEFORE I GO TO CHURCH AND THE STAFF WHO CHECKED ME OUT REALLY SHOWED BAD FACIAL EXPRESSION WHICH REALLY DISAPPOINTS ME BECAUSE HE LACKS PROFESSIONALISM! I UNDERSTAND THAT I WAS PAST MY CHECKOUT TIME BUT THERE IS A REASON FOR THAT! HE SHOULD ATLEAST GAVE ME A REMINDER BUT SHOWING A LONG FACE, THAT IS UNACCEPTABLE!
Second time here .. stayed for Morgan Wallen concert and would definitely come back. Nice and Clean and only 20-25min away from anything in Edmonton. Safe as well.
Hot tub was closed for unknown reasons and was not communicated or displayed anywhere.
I KEEP GETTING LOTS OF CHARGES WHERE IT WAS NOT DISCUSSED TO ME. I NEED THIS TO BE SORTED OUT!
Everything was good, it's just disappointing when one of the advertised amenities is not working like the whirpool, when I asked about this morning the front desk willingly offered the recreation across the street, I paid Holiday Inn not the recreation across, the street. But all in all was good.
Seemed new and clean. Bed was very comfortable. Was pleasantly surprised the quality of the breakfast that was included with the room. Was expecting a couple stale muffins, and was very surprised to find warm eggs, sausage, yogurt and coffee. As a woman travelling alone, I left safe at the hotel and the surrounding area.