酒店回复: Dear Emmanuelle, Thank you for taking the time to rate your experience at Ramada by Wyndham Medicine Hat. It is always a pleasure to receive positive ratings. I will share the same with our team, who I am certain will be encouraged by it. Here at Ramada by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
5.0分
其他
原文
翻译提供方：Google
预订便捷
高效的预入住
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酒店回复: Dear Andre. Thank you for taking the time to rate your experience at Ramada by Wyndham Medicine Hat. It is always a pleasure to receive positive ratings. I will share the same with our team, who I am certain will be encouraged by it. Here at Ramada by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,
3.0分
情侣出游
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Room wasnt cleaned prior to check in (dusty, dirty used towels, water on bathroom walls and dirty shower curtain, dirt coming off underside of countertop, flys buzzing around). Hot tub and pool covered in scum and physical dirt on bottom. Sauna is actually a steam room and was also visibly dirty.
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酒店回复: Dear Laura,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Medicine Hat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
2.0分
其他
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More Cons than Pros
- [ ] Had to use my cell phone to call the front desk as the telephone was not working.
- [ ] Explained to Ali that the air conditioner would not turn on. He said he’d be up in five minutes. Which he was. He went and reset the breaker that was located in a different room. Assuming a mechanical room. Air conditioner seems working well now.
- [ ] Later the AC stopped and was just blowing air. Lucky we had a window to open.
- [ ] The room was pleasantly cool enough.
- [ ] Bed nice and comfortable.
- [ ] No floor plan posted anywhere. Should at least be in the room showing emergency exits, alarms and extinguishers. Not sure if I just missed it.
- [ ] No fire escape plan. Did not see any indication of the emergency exit in hall.
- [ ] I’m sure there were there but I didn’t notice any fire extinguishers.
- [ ] A sign not seen is useless. The sign for the ice machine was flat on the wall. Not visible from either end of the hall. A hanging sign over the ice machine would be more visible and useful. Much like the sign for the breakfast room.
- [ ] Was a menu for the neighbouring restaurant, that was nice.
- [ ] Breakfast eggs, just ok, sausages undercooked and funny spice, potatoes were overcooked and tasted bad.
- [ ] Had real plates and bowls, very good.
- [ ] Utensils were poor plastic but not unlike most other places I have stayed.
- [ ] Hot water dispenser extremely slow. Took nearly a minute to fill my large mug. Did it in two trips. .
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酒店回复: Dear Gary,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Medicine Hat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
3.0分
其他
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Requested extra pillows but never received them.
Fridge was new but looked horrible as the packaging film was not removed, but tattered and picked at. Floor was dirty first and second night.
Was not impressed with this stay
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酒店回复: Dear M.J,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Medicine Hat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues with your stay . Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
3.0分
情侣出游
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The photos are VERY misleading. I think they may have renovated a couple of the rooms & took photos of those but left the rest as they were 40 years ago. The bathroom (toilet & tub) had been redone recently & it was nice, but the sink was straight outta the 70’s. The faucet is so short that the water runs down the edge of the sink so it’s very difficult to wash your hands & the drain can’t handle the direct water flow so it backs up, leaving a pool of toothpaste & spit when you brush your teeth. The carpet was filthy & very old & the chair in the corner had all kinds of stains on it. Although the hotel room is non-smoking now, the stench of decades of stale smoke smacks you in the face as soon as you open the door.
The bed, however, was comfortable & the sheets were clean. The price was low (which admittedly should have clued us in, but again, those photos are misleading.) I wouldn’t stay here again or suggest it to anyone else, but my husband & I were looking for a quiet place to sleep while our son celebrated his 18th birthday at our house with his friends & we got what we went there for… the hotel was very quiet & we both slept fine.
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酒店回复: Dear Beckie,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Medicine Hat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please do let us know how we could improve your stay and experience next time you visit us.Here at Ramada by Wyndham, we continuously strive to meet your needs and expectations and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
5.0分
商务出差
Nice place
Nice room but sofa bed/couch is horrible to sit on as it provides no back support
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酒店回复: Dear Ernest,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Medicine Hat. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada by Wyndham, we continuously strive to exceed your expectations. The concern regarding the couch has been forwarded to the appropriate department to be rectified. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,
员工非常友善和乐于助人。
早餐选择不多。
预订邮件里说按摩浴缸和泳池因维护关闭，所以我们没带泳衣，但到了之后发现它们都开着，这让人挺恼火的。
房卡经常要刷好几次才能用，而且有一扇门根本刷不开，每次都得绕到外面那扇门去。
我们在这里住了一晚，体验很好。酒店干净整洁，床也很舒服。房间里有小厨房，这点很满意。

不知所谓酒店在装修期间不断发出噪音，应该把酒店关门又唔肯退房租了两日入住了两小时便退房怕明天早上一早冇觉好瞓
价格非常实惠的酒店。我和儿子非常喜欢酒店的床、泳池、水疗中心和干净的环境。这家酒店让我们感到惊喜。唯一的缺点是早餐。
预订便捷
高效的预入住
Room wasnt cleaned prior to check in (dusty, dirty used towels, water on bathroom walls and dirty shower curtain, dirt coming off underside of countertop, flys buzzing around). Hot tub and pool covered in scum and physical dirt on bottom. Sauna is actually a steam room and was also visibly dirty.
More Cons than Pros
- [ ] Had to use my cell phone to call the front desk as the telephone was not working.
- [ ] Explained to Ali that the air conditioner would not turn on. He said he’d be up in five minutes. Which he was. He went and reset the breaker that was located in a different room. Assuming a mechanical room. Air conditioner seems working well now.
- [ ] Later the AC stopped and was just blowing air. Lucky we had a window to open.
- [ ] The room was pleasantly cool enough.
- [ ] Bed nice and comfortable.
- [ ] No floor plan posted anywhere. Should at least be in the room showing emergency exits, alarms and extinguishers. Not sure if I just missed it.
- [ ] No fire escape plan. Did not see any indication of the emergency exit in hall.
- [ ] I’m sure there were there but I didn’t notice any fire extinguishers.
- [ ] A sign not seen is useless. The sign for the ice machine was flat on the wall. Not visible from either end of the hall. A hanging sign over the ice machine would be more visible and useful. Much like the sign for the breakfast room.
- [ ] Was a menu for the neighbouring restaurant, that was nice.
- [ ] Breakfast eggs, just ok, sausages undercooked and funny spice, potatoes were overcooked and tasted bad.
- [ ] Had real plates and bowls, very good.
- [ ] Utensils were poor plastic but not unlike most other places I have stayed.
- [ ] Hot water dispenser extremely slow. Took nearly a minute to fill my large mug. Did it in two trips. .
Requested extra pillows but never received them.
Fridge was new but looked horrible as the packaging film was not removed, but tattered and picked at. Floor was dirty first and second night.
Was not impressed with this stay
The photos are VERY misleading. I think they may have renovated a couple of the rooms & took photos of those but left the rest as they were 40 years ago. The bathroom (toilet & tub) had been redone recently & it was nice, but the sink was straight outta the 70’s. The faucet is so short that the water runs down the edge of the sink so it’s very difficult to wash your hands & the drain can’t handle the direct water flow so it backs up, leaving a pool of toothpaste & spit when you brush your teeth. The carpet was filthy & very old & the chair in the corner had all kinds of stains on it. Although the hotel room is non-smoking now, the stench of decades of stale smoke smacks you in the face as soon as you open the door.
The bed, however, was comfortable & the sheets were clean. The price was low (which admittedly should have clued us in, but again, those photos are misleading.) I wouldn’t stay here again or suggest it to anyone else, but my husband & I were looking for a quiet place to sleep while our son celebrated his 18th birthday at our house with his friends & we got what we went there for… the hotel was very quiet & we both slept fine.
Nice place
Nice room but sofa bed/couch is horrible to sit on as it provides no back support