酒店回复: Dear Matias M, Thank you for taking the time to share your fantastic 5-star review of Impala Hotel on Trip Advisor! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience during your stay with us. We're delighted to know that you found our attention and service to be excellent. Our team takes great pride in providing top-notch service to ensure our guests have a memorable and enjoyable stay. We understand the importance of flexibility, and we're glad that we could accommodate your early arrival and provide you with the necessary amenities for the beach. It's wonderful to hear that you had everything you needed to make the most of your time at the beach. Comfort is of utmost importance to us, and we're thrilled that you found your room spectacular and that your overall stay was perfect. It's always a pleasure to know that our guests had a wonderful experience during their time with us. We're glad that you appreciated the separate entrance, which provided you with a more personal and convenient experience. Our goal is to ensure that our guests feel welcome and at ease throughout their stay. Thank you for mentioning our perfect location in the heart of Miami Beach. Being in such a prime location allows our guests to easily access the best attractions and experiences that Miami Beach has to offer. Thank you for choosing Impala Hotel as your accommodation during your Miami visit. Your kind words and appreciation mean the world to us. We eagerly await the opportunity to host you again and create another wonderful experience for you. Once again, thank you for your glowing review, and we can't wait to welcome you back soon! Best regards, Guest Relations Manager, Impala Hotel

酒店回复: We apologize for the inconvenience caused during your check-in process at the Impala Hotel. We regret that the check-in procedure wasn't clearly communicated beforehand. Your feedback regarding cleanliness and the safes is essential, and we'll ensure that our housekeeping and maintenance teams address these issues promptly. We're glad you found the bed comfortable and appreciate your insights to enhance our services further. Your feedback helps us improve, and we hope to have the opportunity to provide a more seamless experience in the future.

酒店回复: Thank you for your fantastic review! We're thrilled that you enjoyed our excellent location and the warm hospitality provided by our team. It's wonderful to hear that you found our rooms impeccable and appreciated the amenities like the coffee maker and refrigerator. We're delighted you enjoyed the nearby Italian restaurant as well. Your recommendation means a lot to us, and we hope to welcome you back for another fantastic stay!