酒店回复: Thank you for your feedback, Yonghuan. We appreciate your 4-star review and are glad you had a positive experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you again.
5.0分
情侣出游
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The staff are hard workers and if anything is brought to their attention, all is rectified. We stayed in a suite and everything is in good condition. The mattress was extremely comfortable. Breakfast isn't included, but Denny's is attached and open 24/7. We have stayed here a number of times and wouldn't hesitate to stay again.
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酒店回复: Thank you so much for your wonderful review, Michele. We’re delighted to hear that our team’s efforts made your stay comfortable and that you enjoyed the suite and mattress. We appreciate your understanding regarding breakfast and are glad that Denny’s was convenient. It’s always a pleasure to welcome you back, and we truly value your continued trust in us.
2.0分
商务出差
The room was very worn out. The furniture had obvious signs of age and wear. The carpets are old and in need of replacement. The staff were great.
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酒店回复: Thank you for your feedback, Isaac, and we sincerely apologize that the room’s condition did not meet your expectations. We appreciate you noting the worn furniture and carpets, and we’ll address these issues promptly. We're glad to hear our staff made a positive impression. We hope you’ll consider giving us another chance to provide a more comfortable stay.
2.0分
其他
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The policy or whatever it might be that you need a credit card to check-in is outdated and needs to be changed. Credit cards are a trap from banks and not many people use them anymore now that Visa Debit is now a thing. I brought my mothers credit card to use for the security deposit but I had to have them sign a form first before being given a room. She was not available so I had to contact my father to get his credit card information and have him send his email to then have him sign a form. If they were not available to sign this form then I would have no been given a room. You cannot expect everyone to have a credit card. You will lose business if this does not change. The room was fine and the front desk clerk was also fine. It is the Sandman credit card policy that needs to be updated. I will not be staying their again as I do not have a credit card and will never have a credit card. They are a trap for young people to get who do not know better and end up being in credit debt. I hope this gets through to the right people and an update is made. Thank you for your time.
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention and understand how frustrating your experience must have been. Our credit card policy is in place to ensure the safety and security of all our guests, as well as to cover any incidental charges that may occur during a stay. That said, we recognize that payment preferences are changing, and we value your input regarding the use of Visa Debit and other alternatives.We have shared your comments with our management team for review, as we are always looking for ways to improve our guest experience and adapt to evolving needs. We’re also pleased to hear that you found the room comfortable and our front desk team courteous.We hope you’ll consider giving us another opportunity in the future should our policies evolve to better suit your needs.
4.0分
家庭亲子
There were 6 of us, 3 adults, 3 children. We had a 2 bedroom which exceeded our expectations of what we were getting. It accomodated all of us very well.
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酒店回复: Thank you so much for sharing your feedback, Veronica! We’re delighted to hear that the two-bedroom suite exceeded your expectations and comfortably accommodated your whole family. It’s wonderful to know that everyone had a great experience.We truly appreciate you choosing to stay with us and hope to welcome you and your family back again soon!
很好，很干净
非常干净的地方
对于老年人来说，这里需要一部电梯。网上并没有说这里没有电梯。办理入住手续非常慢。216房间的窗帘很脏。没有洗碗布和厨房毛巾。窗边角落的椅子扶手很脏。除此之外，房间还算干净。房间里的旧家具磨损严重。
这家酒店允许携带狗狗入住，这对我来说非常方便。房间很干净也很舒适。
服务很棒，员工也非常友好和善。
好的
The staff are hard workers and if anything is brought to their attention, all is rectified. We stayed in a suite and everything is in good condition. The mattress was extremely comfortable. Breakfast isn't included, but Denny's is attached and open 24/7. We have stayed here a number of times and wouldn't hesitate to stay again.
The room was very worn out. The furniture had obvious signs of age and wear. The carpets are old and in need of replacement. The staff were great.
The policy or whatever it might be that you need a credit card to check-in is outdated and needs to be changed. Credit cards are a trap from banks and not many people use them anymore now that Visa Debit is now a thing. I brought my mothers credit card to use for the security deposit but I had to have them sign a form first before being given a room. She was not available so I had to contact my father to get his credit card information and have him send his email to then have him sign a form. If they were not available to sign this form then I would have no been given a room. You cannot expect everyone to have a credit card. You will lose business if this does not change. The room was fine and the front desk clerk was also fine. It is the Sandman credit card policy that needs to be updated. I will not be staying their again as I do not have a credit card and will never have a credit card. They are a trap for young people to get who do not know better and end up being in credit debt. I hope this gets through to the right people and an update is made. Thank you for your time.
There were 6 of us, 3 adults, 3 children. We had a 2 bedroom which exceeded our expectations of what we were getting. It accomodated all of us very well.