酒店回复: Estimado Huésped, Le agradecemos en estas líneas el haberse hospedado con nosotros y el tiempo dedicado a compartir sus impresiones.Lamentamos sinceramente que algunos aspectos de su estancia no hayan cumplido sus expectativas. Valoramos cada comentario como una oportunidad para revisar nuestros protocolos de servicio y garantizar la equidad en la atención a todos nuestros huéspedes.Nos complace conocer que la amabilidad de nuestros bartenders y la profesionalidad del equipo del lobby contribuyeron positivamente a su experiencia. Continuaremos reconociendo el compromiso de nuestro personal con la excelencia en el servicio.Esperamos tener el agrado de atenderle nuevamente pronto y superar sus expectativas.Saludos cordiales,Raúl Arranz MedranoGeneral Manager
3.0分
情侣出游
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这很好，但你必须小心把门关上，否则浣熊就会进来。
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酒店回复: Estimado HuéspedLe agradecemos que nos dejara sus impresiones tras su paso por Occidental Papagayo.Lamentamos profundamente que algunos aspectos de su estancia no cumplieran sus expectativas. Nuestro equipo está siempre disponible para asistirle ante cualquier eventualidad, especialmente en este entorno natural privilegiado donde convivimos respetuosamente con la fauna local.Valoramos que haya destacado la belleza de nuestro complejo, diseñado para ofrecer una experiencia de descanso exclusiva para adultos en armonía con el ecosistema de Guanacaste, agradecemos su amable consejo para evitar la entrada de mapaches a la habitación a futuros huéspedes.Esperamos volver a recibirle muy pronto.Saludos cordiales,Raúl Arranz MedranoGeneral Manager
4.0分
情侣出游
原文
翻译提供方：Google
设施非常破旧
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酒店回复: Estimado JonathanLe agradecemos que nos dejara sus impresiones tras su paso por Occidental Papagayo.Lamentamos profundamente que algún aspecto de nuestras instalaciones no cumpliera con sus expectativas. Nuestro equipo realiza mantenimientos periódicos para garantizar los estándares de calidad que caracterizan a Occidental Papagayo.Esperamos que haya podido disfrutar de nuestra privilegiada ubicación en la bahía de Papagayo, donde la combinación de naturaleza exuberante y servicios exclusivos crea un entorno único para desconectar.Esperamos volver a hospedarle en otra ocasión. Saludos cordiales,Raúl Arranz MedranoGeneral Manager
5.0分
其他
原文
翻译提供方：Google
一切顺利
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酒店回复: Estimado Kassem Gracias por tomarse un tiempo para valorar tan positivamente nuestro hotel. Su opinión es muy importante para nosotros.Nos complace saber que todo estuvo bien durante su estancia y que tanto la limpieza como el estado de nuestras instalaciones cumplieron con sus expectativas.Esperamos que haya tenido la oportunidad de disfrutar de nuestro concepto exclusivo de hotel solo para adultos durante su visita.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Raúl Arranz Medrano, General Manager
5.0分
其他
The property was georgious! The staff was fantastic and the views were absolutely amazing. I went on the catamaran tour and it was absolutely amazing.
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酒店回复: Dear Guest,Thank you for your Kind feedback abour your recent stay at Occidental Papagayo.We're delighted you appreciated our stunning surroundings and exceptional service from our dedicated team. It's rewarding to know our bay views and curated activities like the catamaran excursion contributed to your memorable stay. Your perfect scores for cleanliness and amenities reflect our commitment to maintaining premium standards for our adult-only retreat.We would be delighted to welcome you back on another occasion.Kind regards,Raúl Arranz MedranoGeneral Manager
4.0分
情侣出游
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This was the resort equivalent of a cruise ship; that is, you have ala cart restaurants, as well as a buffet, you have swimming pools, and lounge chairs, and of course, you have the option for excursions! Do as little, or as much as your calendar and pocketbook allows! A great experience overall!
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酒店回复: Dear Guest Thank you for such a positive review of your stay abour your recent stay with us.We are delighted you appreciated our diverse culinary offerings and leisure facilities that allow guests to tailor their stay. Our team takes pride in maintaining environments where visitors can enjoy both relaxation through our pool areas and exploration through curated excursion opportunities.It is rewarding to know these elements contributed to your positive memories at our adults-only retreat, designed to balance comfort with discovery in Costa Rica's natural splendor.We look forward to a return visit from you in the future.Kind regards,Raúl Arranz MedranoGeneral Manager
5.0分
朋友出游
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Had an amazing week at this resort. The property is absolutely beautiful the staff was friendly and always helpful. The food was great. If you are looking for a quiet spot with beautiful views this is the place for you! Highly recommend Occidental Papagayo:)
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酒店回复: Dear Guest, Thank you for letting us know your opinion of your recent stay.We are delighted you appreciated our lush tropical surroundings and dedicated team members who make every stay memorable. Our chefs take particular pride in crafting diverse culinary offerings, and we're thrilled you enjoyed both our international cuisine and the tranquil adults-only environment perfect for soaking in Papagayo's vistas.It is rewarding to know our commitment to immaculate facilities and premium amenities resonated with you. We've shared your compliments with our entire team, as feedback like yours inspires us to maintain these high standards.We look forward to the opportunity to welcome you back for another memorable stay. Kind regards,Raúl Arranz MedranoGeneral Manager
5.0分
情侣出游
The hotel was absolutely wonderful!!! The staff was organized and professionals. The area and beach was fantastic.
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酒店回复: Dear Guest We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear you enjoyed our accommodations and service during your stay. Our team takes pride in maintaining impeccable standards across all facilities, from spotless rooms to well-appointed amenities.Your recognition of our staff's professionalism and the pristine beaches surrounding our adults-only retreat truly motivates us. We hope you took full advantage of our All-Inclusive offerings and wellness facilities to enhance your romantic getaway in Costa Rica's natural paradise.We would be glad to have you return for another memorable stay.Kind regards,Raúl Arranz MedranoGeneral Manager
5.0分
其他
The whole experience was amazing. I flew in solo and I felt safe the entire time. The staff was accommodating.
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酒店回复: Dear David We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled your solo travel experience with us felt secure and welcoming—our adults-only environment prioritizes tranquility and attentive care. Our team takes pride in maintaining pristine facilities and delivering thoughtful service, so your praise for their efforts is deeply appreciated. The lush surroundings of Guanacaste’s Gulf provide the perfect backdrop for relaxation, and we hope you enjoyed exploring our All-Inclusive amenities like guided nature tours or the serene pool areas during your stay.We look forward to a return visit from you in the future.Kind regards,Raúl Arranz MedranoGeneral Manager
5.0分
家庭亲子
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We Liked 98% Staffs are Friendly, so nice, always smiling, fast service... Except one guy, his name is "Carl..." who is "Asian Stigma" & not nice in service...
My room is always very clean by good cleaners.
Landscape is so beautiful & clean. Garden are pretty, multiple colors. Coast is clear. Beach is blue & so calm....
Food in buffet restaurants are so allure, good taste & safe... But Asian Restaurant is salty & staff are not friendly... food not Asian taste.
The Team Tour "On The Beach Tour" is Friendly & Nice Service. We know and say big thank you Mr. Lary as abook tour guy; Mr. Joe as Tour Guy for our tour, and a driver tour guy, on Wednesday 17/Sept/2025
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酒店回复: Dear Mr. PhuocThank you for such a positive review of your stay.We regret hearing about the aspects that fell short of our usual standards during your stay. Our culinary team strives to balance authentic flavors with guest preferences, and we've shared your observations about seasoning levels with them.It's wonderful you appreciated our attentive staff members like Lary and Joe who enhanced your tour experiences. We're equally pleased you enjoyed the pristine landscapes surrounding our adults-only retreat and the consistent cleanliness maintained by our housekeeping team. The panoramic bay views from our Deluxe rooms seem to have made a lasting impression during your relaxation moments.We look forward to having the opportunity to welcome you back in the future. Kind regards,Raúl Arranz MedranoGeneral Manager
主餐厅和小吃店的客户服务实在太差了。我们去的时候正值淡季，酒店客人很少。尽管如此，这些餐厅员工的服务态度仍然令人失望。有几次，我们甚至注意到国内游客和外国游客的待遇不同。至于主餐厅的食物质量，有时相当不错，有时却很一般，质量偏低。调酒师总体上很友好，大堂工作人员的服务也不错。对于一家全包式酒店来说，主餐厅和小吃店的餐饮服务时间非常有限。我认为酒店还有很大的改进空间，尤其是在该地区，来自以高水平客户服务著称的连锁酒店的竞争日益激烈的情况下。
这很好，但你必须小心把门关上，否则浣熊就会进来。
设施非常破旧
一切顺利
The property was georgious! The staff was fantastic and the views were absolutely amazing. I went on the catamaran tour and it was absolutely amazing.
This was the resort equivalent of a cruise ship; that is, you have ala cart restaurants, as well as a buffet, you have swimming pools, and lounge chairs, and of course, you have the option for excursions! Do as little, or as much as your calendar and pocketbook allows! A great experience overall!
Had an amazing week at this resort. The property is absolutely beautiful the staff was friendly and always helpful. The food was great. If you are looking for a quiet spot with beautiful views this is the place for you! Highly recommend Occidental Papagayo:)
The hotel was absolutely wonderful!!! The staff was organized and professionals. The area and beach was fantastic.
The whole experience was amazing. I flew in solo and I felt safe the entire time. The staff was accommodating.
We Liked 98% Staffs are Friendly, so nice, always smiling, fast service... Except one guy, his name is "Carl..." who is "Asian Stigma" & not nice in service...
My room is always very clean by good cleaners.
Landscape is so beautiful & clean. Garden are pretty, multiple colors. Coast is clear. Beach is blue & so calm....
Food in buffet restaurants are so allure, good taste & safe... But Asian Restaurant is salty & staff are not friendly... food not Asian taste.
The Team Tour "On The Beach Tour" is Friendly & Nice Service. We know and say big thank you Mr. Lary as abook tour guy; Mr. Joe as Tour Guy for our tour, and a driver tour guy, on Wednesday 17/Sept/2025