酒店回复: Hello Anthony,Nos alegra saber que disfrutó de un buen servicio durante su estancia. Su satisfacción es importante para nosotros y apreciamos sus comentarios. Esperamos poder darle la bienvenida nuevamente en el futuro para que viva otra experiencia placentera. Si tiene algún otro comentario o sugerencia, no dude en compartirlo. Su opinión es valiosa para seguir mejorando.
2.0分
其他
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The beds and pillows were comfortable and I'm glad they had waffles available to make for breakfast. However, the room definitely had some cobwebs, chipped paint, and furniture stains. I had to get my room key reprogrammed 3x while we were there and there was NEVER a person at the desk. I had to call out or knock on the window each time. The pool could've been a bit warmer and there was a huge chip in one spot that my daughter almost cut her foot on. They ran out of all but cranberry juice one morning and the person on staff said they had no idea how to fill it and it would be done by the manager in 30 minutes. An hour later- still no juice. While this hotel was conveniently located I will pay the extra $10 next time to have better everything.per night next time to stay time i assistance.
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酒店回复: Hello Jennifer,Thank you for your feedback on your recent stay. We’re pleased to hear that you enjoyed the comfort of the beds and the breakfast options. We take all comments seriously and will share your concerns about the cleanliness and maintenance issues with the appropriate teams. Your observations regarding the staff availability and beverage service have also been noted. We appreciate your input as it helps us improve our guest experience in the future. Thank you for bringing these matters to our attention.
2.0分
家庭亲子
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Our room wasn’t clean. Sticky red stuff on phone table. Brown thing on carpet. Beds messy and questionable cleanliness. Towels scratchy and thin. Continental breakfast weak. Not impressed.
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酒店回复: Hello David,Thank you for sharing your feedback with us. We take cleanliness very seriously and your comments will be shared with the appropriate teams for review. We strive to provide a comfortable experience, and we appreciate your insights regarding the breakfast options as well. Your experience matters to us, and we encourage guests to reach out to management with any concerns during their stay so they can be addressed promptly. We hope you will consider staying with us again in the future.
4.0分
其他
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Parking adequate. The legs on the ironing board are broken in 205. Had to straddle the board between beds to use it then hang it off one bed with my bag to weight it down to use the pointed end. Staff very nice.
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酒店回复: Hello Mary Ann, Thank you for taking the time to share your experience. We're glad to hear that our staff made a positive impression during your stay. We appreciate your feedback about the ironing board, which will be passed along for review. We hope you had an otherwise enjoyable visit and that you'll consider staying with us again in the future.
2.0分
家庭亲子
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The location was perfect for the reason we were in town. But it went downhill from there. Nobody at the front desk, had a number to call for assistance. The mattress on one bed felt like an air mattress that had lost half of its air. The beds were extremely noisy, like sleeping on a plastic mattress pad - kept us up all night. The walls and ceiling are paper thin. Horrible water pressure in the shower and the grab bar was installed too close to the tub surround and you could not get your hand around it. The TV did not work, could only get the weather channel. The breakfast left a lot to be desired. Good selection, just not edible -the eggs were watery and the potatoes were rubbery. Luckily there were a few options up the road for a quick breakfast. Didn't plan on using the pool, and wouldn't either. The water looked like stagnant pond water, didn't smell much better when we walked past.
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酒店回复: Hello Denise,Thank you for your feedback regarding your recent stay. We're pleased to hear that our location met your needs, but we regret that your experience didn't meet your expectations. Your comments about the front desk service, mattress quality, noise levels, and breakfast have been noted, and we appreciate you sharing these details as they help us improve the overall guest experience. We hope you consider staying with us again in the future, as we value your input and strive to enhance our services continually.
2.0分
其他
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Clusters of loud, obnoxious smokers at entrance, a rock to hold open the door to the so-called patio which consisted of a dirty plastic table & a few plastic chairs, breakfast was same all 3 days we looked at it (opted out after looking), underdone some kind of sausage-like patties, scrambled eggs, waffle maker available; no maid service, no trash cans emptied, no fresh towels for 4-day stay, front desk infrequently staffed
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酒店回复: Hello Mary,Thank you for your feedback regarding your recent stay. We take all guest comments seriously and appreciate your insights on the smoking area, breakfast options, and housekeeping services. Your input will be shared with management as they review ways to enhance our guest experience. We hope you consider staying with us again in the future and that your next visit reflects an improved experience.
3.0分
其他
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Overall it was it was a place to sleep for one night. Not a long term stay. Shower had damage when I walked into the room already the towels looked as they were stained brown it was highly out of date but I understand it’s fine place to lay your head for the night.
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酒店回复: Hello William,Thank you for sharing your feedback about your recent stay. We're glad to hear that our hotel served its purpose for a short visit. Your comments regarding the shower and towels are appreciated, as they help us understand areas for improvement. We value your input and hope you have a great day ahead.
4.0分
家庭亲子
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Pool was clean and breakfast was good. Front desk receptionist was helpful. Only issue was people above me and my kiddo up all night stomping around like elephants. Other than that we enjoyed our stay. Been here a few times and will be back.
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酒店回复: Hello Andrea,Thank you for sharing your feedback! We're glad to hear you enjoyed the pool, breakfast, and found our front desk team helpful. We appreciate your loyalty and look forward to welcoming you back on your next visit. Your experience is valued as it helps us enhance our services for future stays.
开车一整天后，能找到一家维护良好、干净舒适又实惠的酒店真是松了一口气。真希望我在纽约州际公路沿线也能找到这样的酒店。
到达时，前台空无一人。有个牌子写着他们就在附近。我等了一会儿，一位年轻女士才来到前台。她给了我房卡。我回到房间安顿下来，走到床的右侧，低头一看，地板上散落着一堆指甲或脚趾甲。真是太恶心了。我又去前台，她还是不在。我又打了个电话，等了一会儿。然后她推着一大堆衣服从电梯里出来了。她道了歉，给了我另一间房的钥匙。我安顿好之后，楼上的客人整晚都很吵闹，有小孩尖叫，还有砰砰的撞击声。真是糟糕透了。我觉得没必要再去投诉，因为她看起来好像是唯一一个在工作的人，而且看起来很疲惫。房间里总是弥漫着烟味，吸尘也不彻底，玻璃也没擦干净。
好服务
The beds and pillows were comfortable and I'm glad they had waffles available to make for breakfast. However, the room definitely had some cobwebs, chipped paint, and furniture stains. I had to get my room key reprogrammed 3x while we were there and there was NEVER a person at the desk. I had to call out or knock on the window each time. The pool could've been a bit warmer and there was a huge chip in one spot that my daughter almost cut her foot on. They ran out of all but cranberry juice one morning and the person on staff said they had no idea how to fill it and it would be done by the manager in 30 minutes. An hour later- still no juice. While this hotel was conveniently located I will pay the extra $10 next time to have better everything.per night next time to stay time i assistance.
Our room wasn’t clean. Sticky red stuff on phone table. Brown thing on carpet. Beds messy and questionable cleanliness. Towels scratchy and thin. Continental breakfast weak. Not impressed.
Parking adequate. The legs on the ironing board are broken in 205. Had to straddle the board between beds to use it then hang it off one bed with my bag to weight it down to use the pointed end. Staff very nice.
The location was perfect for the reason we were in town. But it went downhill from there. Nobody at the front desk, had a number to call for assistance. The mattress on one bed felt like an air mattress that had lost half of its air. The beds were extremely noisy, like sleeping on a plastic mattress pad - kept us up all night. The walls and ceiling are paper thin. Horrible water pressure in the shower and the grab bar was installed too close to the tub surround and you could not get your hand around it. The TV did not work, could only get the weather channel. The breakfast left a lot to be desired. Good selection, just not edible -the eggs were watery and the potatoes were rubbery. Luckily there were a few options up the road for a quick breakfast. Didn't plan on using the pool, and wouldn't either. The water looked like stagnant pond water, didn't smell much better when we walked past.
Clusters of loud, obnoxious smokers at entrance, a rock to hold open the door to the so-called patio which consisted of a dirty plastic table & a few plastic chairs, breakfast was same all 3 days we looked at it (opted out after looking), underdone some kind of sausage-like patties, scrambled eggs, waffle maker available; no maid service, no trash cans emptied, no fresh towels for 4-day stay, front desk infrequently staffed
Overall it was it was a place to sleep for one night. Not a long term stay. Shower had damage when I walked into the room already the towels looked as they were stained brown it was highly out of date but I understand it’s fine place to lay your head for the night.
Pool was clean and breakfast was good. Front desk receptionist was helpful. Only issue was people above me and my kiddo up all night stomping around like elephants. Other than that we enjoyed our stay. Been here a few times and will be back.