酒店回复: Thank you for taking your time for the feedback. We appreciate your business.We would love to serve you again.
1.0分
其他
展开
Terrible property!!! Very sketchy!!!!! Full of roaches and infested with cockroaches!!!! This place needs to be shut down!!!! They charged my credit card without letting me cancel!!!! They will steal from you!!!!
展开
酒店回复: Why you are lying. You did not even check in. You were a no show. You have to cancel before 24 hrs. of check in time. Which you didn't cancel, so according to our policy which you agreed to, we have charged your credit card.
2.0分
情侣出游
展开
the bathroom was is disrepair the sink handles were loose and a mess. The a/c had one temp 74 it was hot in the room. There were crickets, which probably not their fault . There was also construction next to the motel. There was coffee grounds in ? coffee?, there was no fruit, and it took thirty minutes to get waffle batter. They didn't know the area when we asked directions. So we will not stay with Super 8 again
展开
酒店回复: Thank you for sharing your experience, and I sincerely apologize for the multiple issues you encountered during your stay. This is not the level of comfort or service we want for any of our guests.The bathroom concerns you mentioned loose sink handles and overall disrepair are unacceptable. I have already notified our maintenance team to correct these issues immediately. I also apologize that the A/C was not cooling properly; we will be inspecting and resetting all units to ensure full temperature control moving forward.Regarding the crickets, although this season can be challenging in our area, it is still our responsibility to keep rooms protected. We have increased pest-control treatments and sealed additional entry points around the building to reduce seasonal activity.I’m very sorry for the breakfast issues you experienced. We should always have at least one type of fresh fruit, along with hot coffee, milk, cereal, donuts, bread with butter & jam, toast, waffles, and two types of juice available. Waiting for waffle batter and finding coffee grounds in the pot is not acceptable. I have addressed this with the breakfast team to ensure the full setup is properly stocked and maintained each morning.Your feedback regarding local directions is also important. I will provide additional training so our staff can better assist guests with area information and recommendations.I truly regret that your stay did not meet expectations. As a gesture of apology, I would like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will make sure the discount is applied and your room is perfectly prepared.Thank you again for your feedback. We hope to have the chance to welcome you back for a much-improved experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
2.0分
其他
展开
Our reservation wasn’t on their computer when we arrived. Finally after 15 minutes the guy at the front desk gave us a room. Bed was great. Room condition was not good. At least there were clean towels. Room was clean just old and yucky.
It’s cricket season and they were all over inside. We did feel safe. Advertised breakfast was very minimal but was fine.
We definitely paid too much for this room.
展开
酒店回复: Thank you for sharing your detailed feedback. I sincerely apologize for the inconvenience you experienced at check-in. Your reservation should have been immediately visible in our system, and waiting 15 minutes is not acceptable. I’ve addressed this with our front desk team to ensure this does not happen again.I’m glad to hear the bed was comfortable and that the room and towels were clean, but I’m truly sorry that the overall room condition felt old and below expectations. We are currently updating several areas of the property, and your comments help us prioritize our improvements.Regarding the crickets - this season has been heavier than usual in our area, but that is still not an excuse. We’ve increased the frequency of our professional pest-control treatments and are sealing additional entry points to prevent them from entering the rooms.For breakfast, I apologize that the selection felt minimal. We offer hot coffee, milk, cereal, donuts, bread with butter & jam, toast, waffles, and two types of juice, and we are working on improving consistency and presentation.I understand your concern about the value, and I’m truly sorry we fell short. As a gesture of apology, I’d like to offer you 10% off on your next stay with us. Please contact me directly before your arrival, and I’ll make sure the discount is applied and your room is perfectly prepared.Thank you again for your feedback. We hope to have the chance to welcome you back for a much better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
1.0分
其他
展开
The Staff was so unfriendly. He never welcome us and when we left he never say ONE word as we checked out or left. No Good Morning, Good Bye or Thank you. The Breakfast was a joke, we had Hostess Twinkies, and Hostess Cupcake, No Orange Juice or Water. Only Pancake Mix to make Waffle. The Towels were so thin you could hardly dry yourself. Never enough towels. It was remodeled so it was fresh inside and outside.
展开
酒店回复: Thank you for taking the time to share your experience, and I sincerely apologize for the issues you faced during your stay. The level of service you described is unacceptable. You should always be greeted warmly at check-in and acknowledged with a “Good morning,” “Goodbye,” or “Thank you” at checkout. I will be addressing this immediately with my front desk team to ensure proper hospitality and guest courtesy moving forward.I’m also very sorry for your disappointment with breakfast. We should have had orange juice, water, hot coffee, milk, cereal, donuts, bread with butter & jam, toast, waffles, and two types of juice available. Only finding packaged snacks is not acceptable. I have already instructed my breakfast team to ensure the full setup is stocked and ready every morning.Regarding the towels, I apologize that they were thin and not enough for your needs. We have new towel shipments on the way, and we’re increasing our inventory to ensure every guest receives fresh, good-quality towels during their stay.I’m glad you noticed the remodeled areas, but I’m truly sorry the service and amenities did not match your expectations. You deserved a much better experience.As a gesture of apology, I’d like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will personally make sure the discount is applied and your room is perfectly prepared.Thank you again for your feedback. We hope to have the chance to welcome you back for a significantly improved experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
3.0分
情侣出游
展开
Room was ok, outside parking trash everywhere. Guests were out doing doughnuts on the parking lot. At 2am. Didn't felt safe there.
Guy who check us in was nice.
展开
酒店回复: Thank you for sharing your feedback, and I’m very sorry for the concerns you experienced during your stay. While I’m glad to hear that the room was okay and that our front desk staff was friendly, the issues you mentioned regarding the parking lot and late-night disturbances are unacceptable.We take guest safety very seriously. I have already addressed this with my team, and we will be increasing our overnight monitoring and working with local authorities when necessary to prevent unsafe behavior such as cars doing doughnuts in the parking lot. We are also increasing the frequency of our outdoor cleaning to ensure the property remains neat and well-maintained at all times.Your comfort and security are extremely important, and I truly apologize that your experience fell short. As a gesture of apology, I’d like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will personally make sure the discount is applied and your stay is safe, comfortable, and well-prepared.Thank you again for your feedback. We hope to have the chance to welcome you back for a much better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
4.0分
其他
展开
Staff not really friendly ! Room was clean and bed sheets smell good ! Breakfast lack of more items like eggs . sausages juice . not a really thinking on booking a room at this location again .
展开
酒店回复: Thank you for sharing your feedback. I’m glad to hear that your room was clean and that the bed sheets smelled fresh our housekeeping team will be happy to know their work was appreciated.However, I sincerely apologize that the staff did not come across as friendly during your stay. This is not the level of hospitality we expect, and I will be addressing this with my team immediately to ensure every guest feels warmly welcomed and appreciated.Regarding breakfast, I understand your concern about limited options. At the moment, we offer a standard continental setup, but your suggestion to add items like eggs, sausages, and additional juices is very helpful. I will keep this in mind as we work on improving our offerings.I’m sorry to hear that you’re unsure about returning, and I truly hope you’ll consider giving us another chance. Please feel free to reach out to me directly on your next visit. I would be happy to ensure you have a much better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
1.0分
商务出差
展开
multiple cockroaches are everywhere in my room. Best estimates I would say I have seen 10-15. They are small, moving around fast. They went into my food so I have to trash it. Such a nasty hotel room is a symbol of, I don’t know what to say precisely, nightmare. I hardly recall I had this kind of room experience before. The breakfast is most nothing. Building is old.
展开
酒店回复: Thank you for sharing your experience, and I sincerely apologize for the extremely upsetting conditions you encountered during your stay. What you described is absolutely unacceptable, and I am truly sorry that you had to deal with this especially finding cockroaches in your room and in your food. No guest should ever experience that, and I fully understand how frustrating and unpleasant this must have been.I have already contacted our professional pest-control company for an urgent, full-property treatment, including all rooms, hallways, and exterior entry points. We are also inspecting and sealing gaps, drains, and wall lines to prevent any further activity. This situation is being taken very seriously.I also apologize for your disappointment with breakfast and the condition of the building. While our property is older, we are actively working on improvements and will be reviewing both housekeeping and maintenance procedures to prevent situations like this from ever happening again.As a gesture of apology, I would like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will personally make sure the discount is applied and your room is thoroughly inspected and perfectly prepared.Thank you again for bringing this to our attention. I truly hope you will consider giving us another chance so we can provide you with a far better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
5.0分
其他
展开
Staff was courteous, Rooms were clean air conditioning was fantastic. Nice bed lots of hot water! Great waffles and coffee in the morning fruit and cereal as well. Enjoyed our stay here will be back.
展开
酒店回复: Thank you so much for the wonderful 10/10 review! We’re thrilled to hear that you enjoyed your stay from our courteous staff and clean rooms to the fantastic A/C, comfortable bed, and plenty of hot water.It’s also great to know you loved our breakfast with waffles, coffee, fruit, and cereal. Your kind words truly motivate our team to keep delivering a great experience for every guest.We’re very happy you plan to return, and we look forward to welcoming you back to Super 8 Giddings soon!Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
1.0分
其他
展开
Need a big overhaul
First, the check-in Person wasn’t friendly. Didn’t give her name or welcome us. So, got the keys and opened the door, it smelled awful and A/C wouldn’t come on. Went back to the Desk, gave us another room. Terrible. Mold on ceiling, water leaking by the tub. Just a terrible experience, this place should not be listed on any site.
展开
酒店回复: Thank you for taking the time to share your experience, and I sincerely apologize for the unacceptable conditions you encountered during your stay. What you described does not reflect the standards we expect, and I am truly sorry that your visit began with an unfriendly check-in and continued with multiple room issues.You should always be welcomed warmly, introduced to the staff member assisting you, and provided with a clean, comfortable room. The odor, non-functional A/C, mold on the ceiling, and water leaking by the tub are all completely unacceptable. I have already addressed this with both our front desk and housekeeping/maintenance teams. We are inspecting all A/C units, correcting moisture issues, and taking immediate steps to eliminate mold and repair the areas you mentioned.Your experience is not what we want for any guest, and I understand your frustration. As a gesture of apology, I would like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will personally ensure the discount is applied and your room is thoroughly inspected and perfectly prepared.Thank you again for bringing this to my attention. I truly hope you will consider giving us another chance to provide you with a much better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
适合过夜
接待处的人都很友善。酒店有点破旧但功能齐全。无线网络很好。早餐比较少，但是还可以。玉米片、果酱面包、华夫饼。
Terrible property!!! Very sketchy!!!!! Full of roaches and infested with cockroaches!!!! This place needs to be shut down!!!! They charged my credit card without letting me cancel!!!! They will steal from you!!!!
the bathroom was is disrepair the sink handles were loose and a mess. The a/c had one temp 74 it was hot in the room. There were crickets, which probably not their fault . There was also construction next to the motel. There was coffee grounds in ? coffee?, there was no fruit, and it took thirty minutes to get waffle batter. They didn't know the area when we asked directions. So we will not stay with Super 8 again
Our reservation wasn’t on their computer when we arrived. Finally after 15 minutes the guy at the front desk gave us a room. Bed was great. Room condition was not good. At least there were clean towels. Room was clean just old and yucky.
It’s cricket season and they were all over inside. We did feel safe. Advertised breakfast was very minimal but was fine.
We definitely paid too much for this room.
The Staff was so unfriendly. He never welcome us and when we left he never say ONE word as we checked out or left. No Good Morning, Good Bye or Thank you. The Breakfast was a joke, we had Hostess Twinkies, and Hostess Cupcake, No Orange Juice or Water. Only Pancake Mix to make Waffle. The Towels were so thin you could hardly dry yourself. Never enough towels. It was remodeled so it was fresh inside and outside.
Room was ok, outside parking trash everywhere. Guests were out doing doughnuts on the parking lot. At 2am. Didn't felt safe there.
Guy who check us in was nice.
Staff not really friendly ! Room was clean and bed sheets smell good ! Breakfast lack of more items like eggs . sausages juice . not a really thinking on booking a room at this location again .
multiple cockroaches are everywhere in my room. Best estimates I would say I have seen 10-15. They are small, moving around fast. They went into my food so I have to trash it. Such a nasty hotel room is a symbol of, I don’t know what to say precisely, nightmare. I hardly recall I had this kind of room experience before. The breakfast is most nothing. Building is old.
Staff was courteous, Rooms were clean air conditioning was fantastic. Nice bed lots of hot water! Great waffles and coffee in the morning fruit and cereal as well. Enjoyed our stay here will be back.
Need a big overhaul
First, the check-in Person wasn’t friendly. Didn’t give her name or welcome us. So, got the keys and opened the door, it smelled awful and A/C wouldn’t come on. Went back to the Desk, gave us another room. Terrible. Mold on ceiling, water leaking by the tub. Just a terrible experience, this place should not be listed on any site.