酒店回复: Thank you for taking your time for the feedback. We appreciate your business.We would love to serve you again.
5.0分
其他
The rooms were clean beds were great . Only thing better if the air-conditioner would have been on before arrival.
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酒店回复: Thank you for your kind words! We're happy to hear that the room was clean and the beds were comfortable.We appreciate your feedback regarding the air-conditioner. For your next visit, you’re welcome to give us a quick call about 30 minutes before arrival, and we’ll be happy to turn on the A/C so your room is perfectly cooled when you check in.We look forward to welcoming you back to Super 8 Giddings soon!Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
4.0分
其他
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The stay went well. I've stayed at this location before and was pleased enough to return. Everything worked well. The a/c blew cold. The water in the shower was hot and everything was clean. The staff was friendly and accommodating. I will consider staying here in the future.
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酒店回复: Thank you so much for your thoughtful review and for choosing to stay with us again! We’re very happy to hear that everything worked well during your stay from the cold A/C and hot shower to the clean room and friendly, accommodating staff.It truly means a lot that you returned and would consider staying with us again in the future. We appreciate your trust and look forward to welcoming you back to Super 8 Giddings whenever your travels bring you to the area.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
4.0分
商务出差
Our air conditioner was leaking was the only issue we had inside, trash cans outside were overflowing is my only complaint
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused by the leaking air conditioner and the overflowing trash cans outside. This is not the experience we want for our guests, and I truly appreciate you bringing it to our attention so we can address it immediately with our maintenance and housekeeping teams.As a gesture of apology, I’d like to offer you 10% off on your next stay with us. Please feel free to contact me directly before your next visit, and I’ll make sure the discount is applied and your room is perfectly prepared.We hope to have the chance to welcome you back and provide you with a much smoother and more comfortable stay.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
3.0分
其他
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Room was clean, linens and towels changed. Went to continental breakfast once and there was no coffee, just waffles and bananas. Not a decent breakfast. Other than that the stay was fine.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear that your room was clean and that the linens and towels were changed properly.I sincerely apologize for your experience with the continental breakfast. We should always have fresh hot coffee available, and I’m sorry it wasn’t ready when you visited. I have addressed this with my team immediately.For your information, our daily breakfast includes hot coffee, milk, cereal, donuts, bread with butter & jam, toast, waffles, and two types of juice. We will make sure everything is consistently stocked and ready moving forward.As a gesture of apology, I’d like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I’ll ensure the discount is applied and that your stay is perfectly prepared.Thank you again for helping us improve. We hope to welcome you back soon for a better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
3.0分
其他
Shower head did not operate properly. Toilet seat is worn-out, needs replacement ASAP. Overall room was great!
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酒店回复: Thank you for your review and for letting us know about the shower head and worn-out toilet seat. I sincerely apologize for the inconvenience. This is not the standard we want for our guests. I’ve already notified our maintenance team to address both issues immediately.I’m glad to hear that overall, you enjoyed the room. As a gesture of apology, I’d like to offer you 10% off on your next stay with us. Please feel free to contact me directly before your visit, and I’ll make sure the discount is applied and your room is perfectly prepared.We truly appreciate your feedback and hope to welcome you back for an even better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
5.0分
其他
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Stay if you like the sound of crickets IN YOUR ROOM. Asked for someone to come remove bugs, no one came. Had to stuff towels under the door to try and keep bugs from entering and had to ask for a tub plug to keep bugs from coming up through the drain.
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酒店回复: Thank you for taking the time to share your experience. I am truly sorry for the inconvenience you faced during your stay. This is far from the standard we want for our guests, and I sincerely apologize that no one responded when you requested assistance that is unacceptable and will be addressed with my team immediately.We are also taking immediate action regarding the bug concern. Our pest-control company has already been notified for an urgent inspection and treatment, and we are reinforcing all rooms with door sweeps, drain covers, and sealing checks to prevent this from ever happening again.Your comfort and safety are extremely important to us. Please feel free to contact me directly on your next visit. I would appreciate the opportunity to make things right and ensure you have a much better experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
1.0分
其他
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Terrible property!!! Very sketchy!!!!! Full of roaches and infested with cockroaches!!!! This place needs to be shut down!!!! They charged my credit card without letting me cancel!!!! They will steal from you!!!!
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酒店回复: Why you are lying. You did not even check in. You were a no show. You have to cancel before 24 hrs. of check in time. Which you didn't cancel, so according to our policy which you agreed to, we have charged your credit card.
4.0分
其他
Second stay here
Only minor complaint is tv didn't have ESPN! AC was really good. Convenient location.
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酒店回复: Thank you for staying with us again and for sharing your feedback! We’re glad to hear that the A/C was great and that our location worked well for your visit.I apologize that ESPN wasn’t available on the TV during your stay. We’re currently reviewing our channel lineup and will work on getting this updated so you can enjoy all the channels you expect on your next visit.We truly appreciate your loyalty and look forward to welcoming you back for your third stay soon!Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
2.0分
情侣出游
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the bathroom was is disrepair the sink handles were loose and a mess. The a/c had one temp 74 it was hot in the room. There were crickets, which probably not their fault . There was also construction next to the motel. There was coffee grounds in ? coffee?, there was no fruit, and it took thirty minutes to get waffle batter. They didn't know the area when we asked directions. So we will not stay with Super 8 again
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酒店回复: Thank you for sharing your experience, and I sincerely apologize for the multiple issues you encountered during your stay. This is not the level of comfort or service we want for any of our guests.The bathroom concerns you mentioned loose sink handles and overall disrepair are unacceptable. I have already notified our maintenance team to correct these issues immediately. I also apologize that the A/C was not cooling properly; we will be inspecting and resetting all units to ensure full temperature control moving forward.Regarding the crickets, although this season can be challenging in our area, it is still our responsibility to keep rooms protected. We have increased pest-control treatments and sealed additional entry points around the building to reduce seasonal activity.I’m very sorry for the breakfast issues you experienced. We should always have at least one type of fresh fruit, along with hot coffee, milk, cereal, donuts, bread with butter & jam, toast, waffles, and two types of juice available. Waiting for waffle batter and finding coffee grounds in the pot is not acceptable. I have addressed this with the breakfast team to ensure the full setup is properly stocked and maintained each morning.Your feedback regarding local directions is also important. I will provide additional training so our staff can better assist guests with area information and recommendations.I truly regret that your stay did not meet expectations. As a gesture of apology, I would like to offer you 10% off on your next stay. Please contact me directly before your arrival, and I will make sure the discount is applied and your room is perfectly prepared.Thank you again for your feedback. We hope to have the chance to welcome you back for a much-improved experience.Warm regards,Kevin D.General Manager – Super 8 by Wyndham Giddings
适合过夜
接待处的人都很友善。酒店有点破旧但功能齐全。无线网络很好。早餐比较少，但是还可以。玉米片、果酱面包、华夫饼。
The rooms were clean beds were great . Only thing better if the air-conditioner would have been on before arrival.
The stay went well. I've stayed at this location before and was pleased enough to return. Everything worked well. The a/c blew cold. The water in the shower was hot and everything was clean. The staff was friendly and accommodating. I will consider staying here in the future.
Our air conditioner was leaking was the only issue we had inside, trash cans outside were overflowing is my only complaint
Room was clean, linens and towels changed. Went to continental breakfast once and there was no coffee, just waffles and bananas. Not a decent breakfast. Other than that the stay was fine.
Shower head did not operate properly. Toilet seat is worn-out, needs replacement ASAP. Overall room was great!
Stay if you like the sound of crickets IN YOUR ROOM. Asked for someone to come remove bugs, no one came. Had to stuff towels under the door to try and keep bugs from entering and had to ask for a tub plug to keep bugs from coming up through the drain.
Terrible property!!! Very sketchy!!!!! Full of roaches and infested with cockroaches!!!! This place needs to be shut down!!!! They charged my credit card without letting me cancel!!!! They will steal from you!!!!
Second stay here
Only minor complaint is tv didn't have ESPN! AC was really good. Convenient location.
the bathroom was is disrepair the sink handles were loose and a mess. The a/c had one temp 74 it was hot in the room. There were crickets, which probably not their fault . There was also construction next to the motel. There was coffee grounds in ? coffee?, there was no fruit, and it took thirty minutes to get waffle batter. They didn't know the area when we asked directions. So we will not stay with Super 8 again