酒店回复: Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your disappointment regarding the shuttle service, and we understand how frustrating it must have been to arrive with expectations based on information you saw at the time of booking.To clarify, our shuttle policy was updated on April 15, 2024, and since then, our complimentary shuttle service has been limited to DFW Airport only. This update has been reflected on all our official and third-party listings, including *******, well in advance of your reservation.We understand there may have been a misunderstanding, and we're genuinely sorry that the experience did not meet your expectations. While we strive to ensure all guests have access to clear and accurate information prior to booking, we also know how frustrating it can be when expectations and reality don't align.We appreciate your feedback and will continue to ensure our listings remain accurate and up to date. Should your travels bring you back to the area, we’d welcome the opportunity to better serve you.

酒店回复: 感谢您与我们分享您的入住体验。对于您和您的家人在入住期间遇到的不便和困扰，我深表歉意。您遇到的问题——特别是冰箱、电话以及未能及时解决的问题——令人无法接受，也与我们力求秉持的服务标准不符。我们理解设施正常运转的重要性，尤其是在带着孩子和易腐食品旅行时。尤其令我感到抱歉的是，您的问题没有得到应有的重视，让您感觉作为客人没有受到应有的尊重。我们绝不希望任何客人在我们的酒店有这样的体验。请放心，我们已将您的反馈转达给我们的管理和维修团队，他们将立即跟进，确保此类事件不再发生。我们也希望有机会弥补您的不足——我们的管理团队将仔细审查您的入住体验，并与您直接联系。再次感谢您让我们注意到这些问题。

酒店回复: 感谢您抽出时间分享您的反馈。得知您最初入住的房间存在问题，以及第二个房间的清洁度未能达到您的预期，我深感抱歉。这绝非我们力求提供的服务体验。虽然我很高兴我们的酒店能够满足您当晚的基本需求，但您的意见对我们至关重要，我们将与维修和客房服务团队一起认真审查，以确保改进。感谢您的入住，我们期待未来有机会为您提供更优质的服务。

酒店回复: Thank you for your stay and for your kind feedback about the comfort and cleanliness of our place. We're happy to hear you had a pleasant experience.As for the early check-in, it's based on room availability at the time of arrival. While we try to accommodate early arrivals whenever we can, sometimes the room may not be ready before the standard check-in time of 3:00 PM. We appreciate your understanding and hope to welcome you again soon!

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We take comments like yours seriously, and we’ll be addressing the issues you mentioned with our maintenance and housekeeping teams to ensure they are resolved promptly. Your comfort is very important to us, and we regret that we fell short during your stay. We hope you'll consider giving us another chance in the future to provide a better experience.

酒店回复: Thank you so much for your kind words! We're delighted to hear you enjoyed our excellent service and found it to be a great value. We hope to welcome you back very soon!

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.We would appreciate the opportunity to learn more about what went wrong during your stay so we can address the issues and make improvements. Your satisfaction is important to us, and we hope you’ll consider giving us another chance in the future.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. Please know that your comments are very important to us, and we’re committed to improving based on guest experiences like yours.We hope to have the opportunity to welcome you back and provide the experience you deserve.