酒店回复: Thank you for taking the time to share your experience, even though it was from a year ago. We sincerely apologize that your visit fell short of expectations. We understand how important a clean, comfortable room, reliable amenities, and a satisfying breakfast are to our guests, and we’re truly sorry that we didn’t meet your standards during your stay.Since your visit, we’ve been working hard on updates to our rooms to ensure they’re fresh and welcoming for every guest. Regarding breakfast, we now kindly encourage guests to let us know if an item runs out so we can replenish it right away, ensuring everyone enjoys a complete Super Start breakfast experience.We also continue to address feedback about other aspects, like air quality and Wi-Fi, as we strive to deliver better value and comfort to our guests. We hope you might consider giving us another chance in the future to see how we’ve improved. Your feedback is invaluable as it helps us grow and improve.Thank you again for sharing your thoughts. If you ever decide to stay with us again, we’d be delighted to provide a better experience.
酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience during your stay with us. Your comments about the room condition, air quality, and breakfast service are concerning, and we apologize for any discomfort and inconvenience you experienced.We strive to maintain high standards, and it is clear we fell short during your visit. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made.We understand your frustration and regret that we did not meet your expectations. If you would be willing to give us another chance in the future to show our commitment to providing a better experience.Thank you again for your feedback.
2.0分
其他
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Just what you would expect from a Super 8. Everything was extremely clean but the air conditioner was loud and the linoleum in the bathroom was coming off of the floor. Also, the check in experience was not welcoming. I did appreciate how clean everything was.
3.0分
其他
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Quick stop
Room was quick cleaned. Refrigerator had last persons stuff still in it. No garbage can in the hall so left outside room. Was still there when woke up. Sheets were clean but mattress was stained and dirty. Toilet was so low I felt like I was on the ground
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that your stay didn’t meet expectations, and I appreciate the opportunity to clarify a few things.Regarding the trash, we do provide trash cans in the stairwells for guest use, and we’re always happy to assist with removal if contacted. Leaving items in the hallway isn’t ideal, and we apologize that it wasn’t addressed sooner. If the issue had been related to room cleanliness, we absolutely would have offered a room change right away.As for the refrigerator oversight, that’s not the standard we hold ourselves to, and we’ve followed up with our team to ensure this doesn’t happen again. While our housekeeping team isn’t available overnight, we’re committed to resolving issues promptly during staffed hours.All of our mattresses are new, but we’ll inspect the one in your room to ensure it meets our cleanliness standards. And regarding the toilet height, our rooms are equipped with standard-height fixtures, though we understand preferences can vary.We value your feedback—it helps us improve. I hope you’ll consider staying with us again so we can provide the experience you deserve.
2.0分
其他
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No wifi entire stay and room smelled bad
Wifi broken entire stay, despite alerting staff twice, and calling their internet support line twice (which shouldn't be a guest's job in the first place). IP address assignment would not work. I'm not a computing amateur and I tried every trick in the book. If you're going to run a motel in 2025, the wifi MUST work, and whomever you're paying for support must check the system periodically.
Apart from that, the room smelled bad (just sort of musty and foul), and I'm not particularly picky about this in general.
I don't review often but this was below Super 8 standards.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry that your experience didn’t meet expectations, especially regarding the Wi-Fi.During your one-night stay, our third-party internet provider experienced a temporary server issue that affected the terms and conditions page required for access. We escalated the issue immediately, and fortunately, it was resolved by mid-morning. While I understand how frustrating it must have been to troubleshoot this yourself, we do offer direct support through the provider because—like most hotels—we rely on their technical expertise to assist with the wide range of devices and configurations guests may use. We pay for this service to ensure guests have access to professional troubleshooting, even when our team isn’t equipped to resolve every issue directly.I also want to sincerely apologize for the condition of the room. A musty odor is not acceptable, and we’ve since taken steps to refresh and inspect the space to prevent this from recurring.We appreciate your honest review—it helps us improve. While I regret that your stay didn’t reflect the standards we aim to uphold, I hope you’ll consider giving us another chance in the future. We’re committed to doing better.
5.0分
其他
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This was a very nice hotel. Clean, fresh feeling, room was ample, shower was excellent for accessibility. Staff was friendly and helpful. Breakfast was ok, could provide a few more options.
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酒店回复: Thank you so much for your perfect 10/10 rating and for sharing your thoughtful comments! We're thrilled to hear that you enjoyed the clean and fresh atmosphere, spacious room, and accessible shower—those details mean a lot to us. Our team will be delighted to know their friendliness and helpfulness made a positive impression.We appreciate your feedback about breakfast. We follow Wyndham’s Super Start Breakfast standards, and we understand that every guest has unique preferences. That’s why we offer a curated list of local restaurants open for breakfast, just in case you're looking for something different. We hope to welcome you back again soon!
4.0分
其他
Overnight stop on a road trip. A bit dated, but clean, convenient, and the price was right. Would stay again if it fit my travel plans.
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酒店回复: Thank you for choosing us as your stopover during your road trip, and for sharing your feedback with an 8 out of 10 rating. We're glad to hear that you found our property clean, convenient, and priced right for your needs.We appreciate your honest comment about the hotel feeling a bit dated. We're continuously working on improvements and updates, and your input helps guide those efforts.It’s wonderful to know you’d consider staying with us again if it fits your travel plans—we’d be delighted to welcome you back anytime.Safe travels
5.0分
朋友出游
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My husband was running late I called to make sure it was ok and Donna was hilarious… she made my night give her a raise. The place is clean and my husband goes to the fly in every year in Oshkosh he says he will stay here every time!!!!
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酒店回复: Wow—thank you for the incredible 10/10 review! Donna will be over the moon to hear she made your night with her fantastic sense of humor. We're thrilled everything went smoothly and that you found the place clean and comfortable. It’s an honor to be your husband's go-to spot during Oshkosh each year, and we can’t wait to welcome you both back again and again!
5.0分
其他
There is not much around the hotel but it more than makes up for that by the nice atmosphere, safe and quiet soundings.
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酒店回复: Thank you so much for your kind words and perfect rating! We’re thrilled you enjoyed the peaceful atmosphere and felt safe and comfortable during your stay. While our surroundings may be quiet, we’re glad the vibe made up for it. Your feedback means a lot, and we hope to welcome you back whenever you’re looking for another relaxing escape.
我们深夜旅行时需要一个快速落脚的地方，所以这里对我们来说有点偏僻了。但如果你是在 I 55 走廊旅行，那这里将是完美的选择。
避开这家汽车旅馆
房间很破旧，有一股霉味。空调吹出的风很差，让人很难入睡。无线网络效果很差。早餐很差，而且产品缺货，我们不得不要求补充。性价比很差。我再也不会去了。
房间很破旧，有一股霉味。空调的空气质量很差，我晚上咳嗽得很厉害。早餐很糟糕，而且产品缺货，你不得不要求补充。性价比不好。我永远不会再去了。
Just what you would expect from a Super 8. Everything was extremely clean but the air conditioner was loud and the linoleum in the bathroom was coming off of the floor. Also, the check in experience was not welcoming. I did appreciate how clean everything was.
Quick stop
Room was quick cleaned. Refrigerator had last persons stuff still in it. No garbage can in the hall so left outside room. Was still there when woke up. Sheets were clean but mattress was stained and dirty. Toilet was so low I felt like I was on the ground
No wifi entire stay and room smelled bad
Wifi broken entire stay, despite alerting staff twice, and calling their internet support line twice (which shouldn't be a guest's job in the first place). IP address assignment would not work. I'm not a computing amateur and I tried every trick in the book. If you're going to run a motel in 2025, the wifi MUST work, and whomever you're paying for support must check the system periodically.
Apart from that, the room smelled bad (just sort of musty and foul), and I'm not particularly picky about this in general.
I don't review often but this was below Super 8 standards.
This was a very nice hotel. Clean, fresh feeling, room was ample, shower was excellent for accessibility. Staff was friendly and helpful. Breakfast was ok, could provide a few more options.
Overnight stop on a road trip. A bit dated, but clean, convenient, and the price was right. Would stay again if it fit my travel plans.
My husband was running late I called to make sure it was ok and Donna was hilarious… she made my night give her a raise. The place is clean and my husband goes to the fly in every year in Oshkosh he says he will stay here every time!!!!
There is not much around the hotel but it more than makes up for that by the nice atmosphere, safe and quiet soundings.