酒店回复: Hello Beth,We value your feedback and apologize for any inconvenience faced during your stay. We appreciate your suggestions regarding customer service enhancements and will share them with our team for review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
酒店回复: We do apologize for the inconvenience you had at the hotel. The pool was closed for the season and getting ready to be opened since it's been raining continuously, so we couldn't open it on Memorial Day weekend. We did inform you about the pool before checking in. When guests ask for insufficient towels, we do have to deny it. We do have continental breakfast. I hope you give us a second chance to come to our hotel during summer to enjoy the pool and our hospitality. Thank you.
2.0分
其他
原文
翻译提供方：Google
一般
只能睡个觉，酒店不太好。我一般不喜欢门朝外的房间。房间的地板很黏。
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酒店回复: Hello Kenneth,We appreciate your feedback regarding your recent stay. We strive to provide accommodations that cater to all preferences. Your comments will be shared with the team as we continuously work to enhance our guests' experiences.
1.0分
商务出差
原文
翻译提供方：Google
不安全，不受欢迎
入住的女士态度不好，态度恶劣，房间看起来很脏乱。灯上还有蜘蛛网之类的东西，感觉很旧，不安全。
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酒店回复: Hello Margaret,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for their awareness. If you have any further concerns, please feel free to reach out to our management team directly.
2.0分
其他
原文
翻译提供方：Google
主门周围有很大缝隙……早餐很糟糕……
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酒店回复: Hello Robert, We appreciate your feedback regarding the door gap and breakfast experience. Your comments will be shared with the relevant teams for further review and improvement. Thank you for taking the time to share your thoughts with us.
2.0分
家庭亲子
原文
翻译提供方：Google
我不太喜欢眼前的景象。我们入住当天就退房了。
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酒店回复: Hello Catherine, We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for improvement. Thank you for bringing this to our attention.
5.0分
其他
Our room was clean, quiet and comfortable and the staff was very nice. I would definitely stay again.
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酒店回复: Hello Lisa,Thank you for your kind words about our clean and comfortable accommodations, as well as our friendly staff. We're delighted to hear that you enjoyed your stay and appreciate your loyalty. We look forward to welcoming you back on your next visit to ensure you have another pleasant experience.
4.0分
其他
Check in and check out men were so hospitable! The room was clean and provided what we needed for our overnight stay.
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酒店回复: Hello Shannon,Thank you for sharing your positive experience with our check-in and check-out staff, as well as your appreciation for the cleanliness of your room. We're glad to hear that your overnight stay met your needs. We value your feedback and hope to welcome you back for another enjoyable visit in the future!
1.0分
其他
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The stay would have been fine but the partyers around us left us with no sleep and management did nothing about it all night or morning. They smoked and made so much noise that we were up for the majority of our stay. Even when we would fall asleep, their loud banging would wake us back up.
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酒店回复: Hello Amanda,Thank you for taking the time to share your experience. We understand how disruptive noise can be, especially when trying to rest, and we're sorry to hear your stay was impacted by other guests. While we strive to ensure all guests have an enjoyable experience, we appreciate your feedback regarding noise management. Your comments will be shared with our team for future improvements.
1.0分
家庭亲子
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This is the worst place I have ever stayed. Bath towels were so old and scratchy. Had to beg for extra of anything like towels and they immediately wanted the used towels back. Very unfriendly staff. ******* needs to drop their agreement with this particular days inn. Moldy smelling room, ceiling falling off, dilapidated furniture. Hard mattress just a dump of a place
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酒店回复: Hello Leslie, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations and appreciate your insights regarding the towels, room condition, and staff interactions. Your comments are valuable and will be addressed with the appropriate team for further evaluation. We strive to improve our guest experiences and are sorry that yours fell short. We value your perspective and wish you better travels in the future.
我不得不修了两次马桶；我杀了浴缸里的一只虫子；我们的房卡住了第一晚就失效了；遥控器坏了，而且没有明确的指示哪些按钮能用，哪些不能用。如果能在房间里放两瓶水，可以和咖啡壶一起用，或者方便别人拿药，那就太好了。欧陆式早餐不提供水。还好我们可以步行去Sonic餐厅。
房间脏兮兮的，地板脏得令人作呕。酒店说泳池会开放，但实际上并没有，看起来好像好几个月都没维护了，简直糟透了。水绿得像黑色的！我们要求多提供毛巾，因为房间里只够一个人用，酒店却说没有多余的毛巾了。酒店说会有早餐和橙汁/苹果汁，但除了干麦片什么都没有，咖啡就像白开水一样！这对我和我家人来说是一次非常糟糕的体验！不值得花那么多钱。我不是唯一一个遇到这种情况的顾客，酒店还拍了很多照片。
一般
只能睡个觉，酒店不太好。我一般不喜欢门朝外的房间。房间的地板很黏。
不安全，不受欢迎
入住的女士态度不好，态度恶劣，房间看起来很脏乱。灯上还有蜘蛛网之类的东西，感觉很旧，不安全。
主门周围有很大缝隙……早餐很糟糕……
我不太喜欢眼前的景象。我们入住当天就退房了。
Our room was clean, quiet and comfortable and the staff was very nice. I would definitely stay again.
Check in and check out men were so hospitable! The room was clean and provided what we needed for our overnight stay.
The stay would have been fine but the partyers around us left us with no sleep and management did nothing about it all night or morning. They smoked and made so much noise that we were up for the majority of our stay. Even when we would fall asleep, their loud banging would wake us back up.
This is the worst place I have ever stayed. Bath towels were so old and scratchy. Had to beg for extra of anything like towels and they immediately wanted the used towels back. Very unfriendly staff. ******* needs to drop their agreement with this particular days inn. Moldy smelling room, ceiling falling off, dilapidated furniture. Hard mattress just a dump of a place