酒店回复: Hi Mette,Thank you so much for your 10/10 rating and kind words! We're thrilled you enjoyed our fantastic location and beautiful surroundings. It’s great to hear the room and balcony met your expectations—we hope it added a nice touch to your stay.We’d love to welcome you back the next time you’re in the area!
5.0分
其他
The manager stood out. I believe her name was Maddie. She was working the front desk, amazing so sweet and kind I would come and stay again because of her.
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酒店回复: Hi Lori,Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that Maddie made such a positive impact on your stay. She truly is a gem on our team, and we can’t wait to share your kind words with her. It will absolutely make her day.We’re grateful you chose to stay with us, and we’d love to welcome you back again soon!Warm regards
5.0分
情侣出游
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The staff were very friendly. The rooms were very clean and quiet. The restaurant inside the hotel had great food with a river view. The rooms could use updating but the price was a bargain.
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酒店回复: Thank you, Lorinda! We’re delighted you enjoyed our friendly staff, clean and quiet rooms, and the river-view dining experience. We appreciate your feedback about room updates and are glad you found the price to be a great value. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon!
4.0分
家庭亲子
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The room was clean when we got there and everything in the room functioned Properly. We were there in the off season so the staffing was a bit understaffed but they were all courteous and helpful.
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酒店回复: Thank you for taking the time to share your experience! We’re glad to hear that you enjoyed a clean, comfortable stay and that our team took good care of you. We appreciate your understanding during the off-season when staffing can be a bit lighter — our team works hard to ensure every guest feels welcomed and well cared for year-round.We hope to see you again soon when you’re next in Post Falls!
4.0分
其他
Overall no complaints. Only minor thing would be that somehow my reservation was scheduled for the next day. Who's fault (******* or them) I don't know.
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酒店回复: Thank you, Matthew! We’re glad to hear you had no complaints and enjoyed your stay. We appreciate your understanding regarding the reservation mix-up and will continue working closely with our booking partners to ensure a smoother process. We look forward to welcoming you back again soon!
4.0分
其他
I appreciate a hotel with a restaurant on site, especially after a very long drive. Our meal was pretty good and service was perfect.
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酒店回复: Thank you, Renee! We’re so glad our on-site restaurant provided comfort after your long drive. It’s wonderful to hear you enjoyed your meal and that our service was perfect. We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay!
2.0分
其他
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The Good. Lobby and restaurant light bright and comfortable. Staff friendly and helpful. bed was comfortable.
The Bad. “ Not updated” would be too kind. Dark, worn, shower inoperable, so I had to change rooms. No place in bathroom to place your supplies other than back of toilet. No counter at all. Generally beat up.
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酒店回复: Thank you for your feedback. We apologize for the inconvenience you experienced with the bathroom and regret any disappointment with the appearance of the room. Your comments are helpful as we strive to provide a functional and comfortable environment for our guests. On a positive note, it is great that you liked some aspects of your experience, from our lobby and restaurant to our comfortable beds and friendly hospitality. We hope these aspects will bring you back in the future; we'd like another chance to provide a more pleasant stay.
2.0分
商务出差
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Breakfast was excellent. Phone in room didn't work to call the front desk. Fresh towels never came when requested. Hot tub had been shut down. Charged $40 per night upgrade to have view of river. But they put us on the ground floor - with a view of the lawn!! Could not see the river at all!! I'd rather have a view of the parking lot!! Very disappointing in that regard.
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酒店回复: Dear Stephen,We're sincerely sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment with the amenities that you received during your visit. We always want our guests to have the best experience possible, so we will be sure to discuss your concerns internally and make any improvements where necessary. Thank you, and we hope to see you again soon.
2.0分
家庭亲子
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Paid extra for a river-view room but although property appeared nearly empty (few cars in parking lot) front desk clerk put us in lower floor room from which river can’t be seen. It also was across from a utility room which had a pump or similar starting up every 10 minutes or so sounding like a siren. Room was a bit shabby with multiple gouges on the walls. Took desk clerk 15 minutes to check in one couple before me. Poor service and not good value.
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酒店回复: Dear John,Please accept our apologies for any inconvenience during your stay. It's unfortunate that your visit fell short of your expectations. Rest assured, we will share your comments with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you in the future.
5.0分
其他
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Without a doubt, the best pet friendly hotel I have ever stayed in. The rooms are old and dated, but they are exceptionally clean and the bed was comfortable. I was disappointed that the hot tub was not working and honestly, the pool needs to be shut down as well because it is Pretty awful. The rest of the property is outstanding! Beautiful, clean green spaces and a lovely beach and Marina. Close to everything. I would highly recommend this property. Just don’t come expecting a pool and hot tub like I did.
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酒店回复: Thank you so much, Rita! We're honored to be called the best pet-friendly hotel you've stayed in—that means the world to us. We're glad the cleanliness, comfort, and beautiful outdoor spaces made your visit enjoyable. We truly appreciate your honest feedback about the pool and hot tub, and we’re actively working on improvements in those areas. Your recommendation and thoughtful insights help us grow, and we hope to welcome you and your furry companion back again soon!
地理位置绝佳。房间还不错，有一个可以打开的小阳台。周围环境真的很漂亮。
The manager stood out. I believe her name was Maddie. She was working the front desk, amazing so sweet and kind I would come and stay again because of her.
The staff were very friendly. The rooms were very clean and quiet. The restaurant inside the hotel had great food with a river view. The rooms could use updating but the price was a bargain.
The room was clean when we got there and everything in the room functioned Properly. We were there in the off season so the staffing was a bit understaffed but they were all courteous and helpful.
Overall no complaints. Only minor thing would be that somehow my reservation was scheduled for the next day. Who's fault (******* or them) I don't know.
I appreciate a hotel with a restaurant on site, especially after a very long drive. Our meal was pretty good and service was perfect.
The Good. Lobby and restaurant light bright and comfortable. Staff friendly and helpful. bed was comfortable.
The Bad. “ Not updated” would be too kind. Dark, worn, shower inoperable, so I had to change rooms. No place in bathroom to place your supplies other than back of toilet. No counter at all. Generally beat up.
Breakfast was excellent. Phone in room didn't work to call the front desk. Fresh towels never came when requested. Hot tub had been shut down. Charged $40 per night upgrade to have view of river. But they put us on the ground floor - with a view of the lawn!! Could not see the river at all!! I'd rather have a view of the parking lot!! Very disappointing in that regard.
Paid extra for a river-view room but although property appeared nearly empty (few cars in parking lot) front desk clerk put us in lower floor room from which river can’t be seen. It also was across from a utility room which had a pump or similar starting up every 10 minutes or so sounding like a siren. Room was a bit shabby with multiple gouges on the walls. Took desk clerk 15 minutes to check in one couple before me. Poor service and not good value.
Without a doubt, the best pet friendly hotel I have ever stayed in. The rooms are old and dated, but they are exceptionally clean and the bed was comfortable. I was disappointed that the hot tub was not working and honestly, the pool needs to be shut down as well because it is Pretty awful. The rest of the property is outstanding! Beautiful, clean green spaces and a lovely beach and Marina. Close to everything. I would highly recommend this property. Just don’t come expecting a pool and hot tub like I did.