酒店回复: Dear Bruce,We're sorry to hear that we did not meet expectations. We always want to ensure that you have everything you need for a great stay and regret any inconvenience you encountered. We always aim to provide a comfortable experience and limit disruptions as much as we can within our control. Rest assured, we take all feedback into consideration to ensure that we are providing our best. Your perspective is valued, and we hope for the opportunity to welcome you again for the stay we take great pride in delivering.
1.0分
家庭亲子
原文
翻译提供方：Google
非常脏
没有卫生纸
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酒店回复: Dear Samuel,Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
5.0分
家庭亲子
Staff was so kind and helpful . So quiet and able to rest . Rooms were comfy and felt like home
酒店回复: thanks so much
3.0分
其他
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Comfortable but dated.
Beds were comfortable but there were used towels in the closet and the toilet was running most of the time. Only 1 cup was provided at the sink. Room served its purpose.
酒店回复: THANKS SO MUCH WE WILL FIX IT THANKS AGAIN FOR LET US KNOW
1.0分
家庭亲子
Pool was not functional nor working absolutely disgusting do not have continental breakfast complete false advertising
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酒店回复: Dear Courtney,We apologize for falling short of expectations. We understand how disappointing this must have been and appreciate you bringing your concerns to our attention so we can make the necessary improvements. Your experience is important to us, and we hope to provide a better one in the future.
1.0分
情侣出游
The check in staff are rude and in helpful. Room is dirty and building is unkept. Breakfast options are limited at best and staff is very uncooperative
酒店回复: thanks so much
2.0分
情侣出游
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The check in was horrible. I booked the room from the parking lot on my phone. When my wife and I went to check-in, I was told I didn't have a reservation. I had the confirmation on my phone and showed the front desk lady. She was not very helpful borderline rude and didn't speak english very clearly. After some investigating and prodding of the front desk lady we found out I was booked for the next day. I had to tell the front desk lady to cancel the reservation and book me for that day. The front desk lady was very slow at the job not very helpful and was very confusing to work with.
The next morning at the continental breakfast my wife had to make the coffee since the front desk person was not present for about 20 minutes. It was the same person from our check-in experience.
In the room the window frame was broken in the center. The window wouldn't open. The smoke-fire alarm was not attached and stuck in a closet. The door frame was broken and if some one pushed firmly on the door from the outside it would open when locked. The sink didn't have a plug.
At least the sheets and bed were clean.
酒店回复: thnaks so much
1.0分
其他
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Not a good stay
Horribly dirty, the carpets had huge bleach stains. Broken toilet paper holder, no amenities, dirty pillows and little black hairs on the bed sheets. I checked out 3 hours after checking in.
酒店回复: WE WILL WORK
3.0分
其他
Road trip
Clerk at check in hard to understand. Dry pieces of leaves in bed. Only 1 cup. Smart tv hard to negotiate.
设施：基本设施都是有的
卫生：满意
设施：离边境很近，几分钟
房间里没有冰箱、没有微波炉、没有咖啡机，其他顾客很吵，游泳池水泵也很旧，而我们离游泳池很近。
非常脏
没有卫生纸
Staff was so kind and helpful . So quiet and able to rest . Rooms were comfy and felt like home
Comfortable but dated.
Beds were comfortable but there were used towels in the closet and the toilet was running most of the time. Only 1 cup was provided at the sink. Room served its purpose.
Pool was not functional nor working absolutely disgusting do not have continental breakfast complete false advertising
The check in staff are rude and in helpful. Room is dirty and building is unkept. Breakfast options are limited at best and staff is very uncooperative
The check in was horrible. I booked the room from the parking lot on my phone. When my wife and I went to check-in, I was told I didn't have a reservation. I had the confirmation on my phone and showed the front desk lady. She was not very helpful borderline rude and didn't speak english very clearly. After some investigating and prodding of the front desk lady we found out I was booked for the next day. I had to tell the front desk lady to cancel the reservation and book me for that day. The front desk lady was very slow at the job not very helpful and was very confusing to work with.
The next morning at the continental breakfast my wife had to make the coffee since the front desk person was not present for about 20 minutes. It was the same person from our check-in experience.
In the room the window frame was broken in the center. The window wouldn't open. The smoke-fire alarm was not attached and stuck in a closet. The door frame was broken and if some one pushed firmly on the door from the outside it would open when locked. The sink didn't have a plug.
At least the sheets and bed were clean.
Not a good stay
Horribly dirty, the carpets had huge bleach stains. Broken toilet paper holder, no amenities, dirty pillows and little black hairs on the bed sheets. I checked out 3 hours after checking in.
Road trip
Clerk at check in hard to understand. Dry pieces of leaves in bed. Only 1 cup. Smart tv hard to negotiate.