酒店回复: Dear Bruce,We're sorry to hear that we did not meet expectations. We always want to ensure that you have everything you need for a great stay and regret any inconvenience you encountered. We always aim to provide a comfortable experience and limit disruptions as much as we can within our control. Rest assured, we take all feedback into consideration to ensure that we are providing our best. Your perspective is valued, and we hope for the opportunity to welcome you again for the stay we take great pride in delivering.
1.0分
家庭亲子
原文
翻译提供方：Google
非常脏
没有卫生纸
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酒店回复: Dear Samuel,Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
2.0分
其他
The carpet in my room was wet. I don't know if was from a leak or a spill but my feet got wet every time I walked across it.
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酒店回复: Thank you for your feedback. We sincerely apologize for the issue with the carpet in your room. This is certainly not the standard of comfort or cleanliness we strive to provide. Please know that your comments have been shared with our team. We appreciate you bringing this matter to our attention, as it helps us improve. It is our hope to welcome you back again soon for a much better experience.
2.0分
其他
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Broken items in the room like the toilet paper holder, door casing and latches, unclean or used bedding sheets, room is dusty and unclean, furniture is old and beat up. No coffeemaker in room, no blow dryer, no shampoos or conditioner, poor quality and questionable cleanness towels. Hallways are even worse. I doubt the carpet on hallway has ever been vacuumed or shampooed. Scratched walls have not seen paint for long, long time. At the time of checking out, they charged me $10/per night more than at the initial online reservation. Never again!
酒店回复: THANKS SO MUCH
5.0分
家庭亲子
Staff was so kind and helpful . So quiet and able to rest . Rooms were comfy and felt like home
酒店回复: thanks so much
3.0分
其他
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Handyman eyes
The room needed repair and updating the carpets in the building where the rooms are needed updating. I have a handyman’s Eye for this type of stuff other people might not notice.
酒店回复: THANKS FOR YOUR TIME
3.0分
其他
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Comfortable but dated.
Beds were comfortable but there were used towels in the closet and the toilet was running most of the time. Only 1 cup was provided at the sink. Room served its purpose.
酒店回复: THANKS SO MUCH WE WILL FIX IT THANKS AGAIN FOR LET US KNOW
1.0分
家庭亲子
Pool was not functional nor working absolutely disgusting do not have continental breakfast complete false advertising
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酒店回复: Dear Courtney,We apologize for falling short of expectations. We understand how disappointing this must have been and appreciate you bringing your concerns to our attention so we can make the necessary improvements. Your experience is important to us, and we hope to provide a better one in the future.
1.0分
情侣出游
The check in staff are rude and in helpful. Room is dirty and building is unkept. Breakfast options are limited at best and staff is very uncooperative
设施：基本设施都是有的
卫生：满意
设施：离边境很近，几分钟
房间里没有冰箱、没有微波炉、没有咖啡机，其他顾客很吵，游泳池水泵也很旧，而我们离游泳池很近。
非常脏
没有卫生纸
The carpet in my room was wet. I don't know if was from a leak or a spill but my feet got wet every time I walked across it.
Broken items in the room like the toilet paper holder, door casing and latches, unclean or used bedding sheets, room is dusty and unclean, furniture is old and beat up. No coffeemaker in room, no blow dryer, no shampoos or conditioner, poor quality and questionable cleanness towels. Hallways are even worse. I doubt the carpet on hallway has ever been vacuumed or shampooed. Scratched walls have not seen paint for long, long time. At the time of checking out, they charged me $10/per night more than at the initial online reservation. Never again!
Staff was so kind and helpful . So quiet and able to rest . Rooms were comfy and felt like home
Handyman eyes
The room needed repair and updating the carpets in the building where the rooms are needed updating. I have a handyman’s Eye for this type of stuff other people might not notice.
Comfortable but dated.
Beds were comfortable but there were used towels in the closet and the toilet was running most of the time. Only 1 cup was provided at the sink. Room served its purpose.
Pool was not functional nor working absolutely disgusting do not have continental breakfast complete false advertising
The check in staff are rude and in helpful. Room is dirty and building is unkept. Breakfast options are limited at best and staff is very uncooperative