酒店回复: Hello Cheryl,Thank you for your kind words about Assylay. It's wonderful to hear that her dedication and multitasking efforts made your stay more enjoyable. We pride ourselves on our team members who go above and beyond for our guests. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. We hope to welcome you back in the future for another pleasant stay!
酒店回复: Hello Vicky,Thank you for sharing your feedback regarding your recent stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights into the areas where we fell short this time. Your comments regarding the room amenities and cleanliness will be noted and addressed with the appropriate team. We hope to provide you with a much better experience during your next visit.
4.0分
情侣出游
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The room was beautiful and nightlife in the dart hall was happening. The Bartender was bored and claimed, "I don't drink" and breakfast left much to be desired. There were eggs, a ham steak and canned peaches and a plain bagel or cereal. Nothing of substance and no staff whatsoever at breakfast. Just plan to go elsewhere for breakfast.
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酒店回复: Hello Erica,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the beauty of your room and the vibrant nightlife in the dart hall. Your comments about the bar and breakfast experience are appreciated, and we will take them into consideration. We strive to provide a wonderful guest experience and hope your future travels will lead you back to us for an even better stay.
3.0分
其他
Staff is really nice and courteous, but the hotel is outdated, the rooms need more cleaning attention and the noise is high from the outside
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酒店回复: Hello FELIPE,Thank you for sharing your feedback. We’re pleased to hear that you found our staff courteous and helpful. We take guest comments seriously and will share your thoughts regarding room upkeep and noise levels with our management team for their awareness. We aim to provide a comfortable experience for all our guests, and your insights are valuable in that effort. We hope to welcome you back in the future as we continue to improve.
4.0分
其他
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We skipped breakfast because the clerk getting it ready was coughing the whole time. The bathroom floor was sticky and the comforter on the bed had some nasty stains. Wouldn’t stay here again.
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酒店回复: Hello Brian,Thank you for sharing your experience. We appreciate your feedback regarding the breakfast preparation and the cleanliness of your room, as guest comfort is a priority for us. Your comments will be forwarded to our management team for review. We hope you will consider giving us another chance in the future to provide you with a more pleasant stay.
4.0分
朋友出游
The staff is nice and friendly. The room is clean but very old and needs to be refurbished inside.
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酒店回复: Hello XIANGJING,Thank you for your feedback. We're glad to hear you found our staff friendly and the room clean. Your comments regarding the need for refurbishment have been noted, as we continuously strive to improve our facilities. We appreciate your input and hope you will consider staying with us again in the future.
1.0分
其他
Front desk clerk rude and short
No hairdryer in the room
Supposed breakfast wasn’t even!
Etc
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酒店回复: We appreciate you sharing your experience and are concerned to hear about the issues you encountered. It’s clear that the service you received, and the missing amenities did not meet expectations, and we recognize how frustrating that can be. Your feedback will help us review our procedures to ensure that guest services, room amenities, and breakfast offerings are consistently managed for a more comfortable stay.
1.0分
其他
It looked like there was blood stains on the lamp shade. There were dead bugs in the corners. It was shabby.
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酒店回复: Hello Megan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
5.0分
其他
Exceptional Stay!
Quick & friendly check in. Surprised by the hot soup in the evening. Great breakfast too.
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酒店回复: Hello James, Thank you for sharing your positive experience regarding the check-in process, evening soup, and breakfast! We're delighted to hear that you enjoyed these aspects of your stay. Your feedback is invaluable to us as we strive to provide memorable experiences for all our guests. We hope to welcome you back in the future to enjoy more delightful offerings.
1.0分
其他
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Not impressed
Overall, the stay was okay, but I encountered some cleanliness and service issues.
First, the cleanliness issue: when we entered the room, the comforter was not clean. I couldn’t take a picture of it, but I did take a picture of the table, which had residue all over it before we arrived.
Second, the service issues: we requested a crib, but it took almost two hours and two phone calls to receive it. In addition, the phone in the room would not connect to housekeeping or the front desk, so I had to Google the number and call from my mobile on roaming charges just to get connected.
Overall, it was a below-average experience. I’ve stayed in many quality inn many times, but this was the first time I’ve had these kinds of issues. On a positive note, the staff member on duty at night (the Indian gentleman) was very nice.
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酒店回复: Hello Thomas,Thank you for providing your feedback regarding your recent stay. We appreciate your comments about cleanliness and service, as they are valuable for our ongoing training and improvement efforts. It’s great to hear that you had a positive interaction with our night staff. Your insights will be shared with the team to ensure we enhance the experience for all our guests in the future. Thank you for choosing us, and we hope to welcome you back under better circumstances.
嗨呀。晚上脱光衣服住在这里。前台助理Assylay人很好，她的工作看起来就像只是前台一样。你按了服务铃，我按了两次，她从不同的方向过来，打扫房间，除了前台之外还做其他工作。我们上午退房的时候她又来了！！看起来真是个非常敬业的员工！！谢谢。😀
我们一直住在Quality Inn酒店。这次不太好。先从主房间说起吧。没有软垫椅子，办公椅也破烂不堪。浴室里的照片不见了，没有吹风机，只有两个衣架。马桶和浴缸周围的卫生状况很差。马桶周围的填缝看起来像是四岁小孩做的，浴室门也关不上。这和我们以往的体验完全不一样。
The room was beautiful and nightlife in the dart hall was happening. The Bartender was bored and claimed, "I don't drink" and breakfast left much to be desired. There were eggs, a ham steak and canned peaches and a plain bagel or cereal. Nothing of substance and no staff whatsoever at breakfast. Just plan to go elsewhere for breakfast.
Staff is really nice and courteous, but the hotel is outdated, the rooms need more cleaning attention and the noise is high from the outside
We skipped breakfast because the clerk getting it ready was coughing the whole time. The bathroom floor was sticky and the comforter on the bed had some nasty stains. Wouldn’t stay here again.
The staff is nice and friendly. The room is clean but very old and needs to be refurbished inside.
Front desk clerk rude and short
No hairdryer in the room
Supposed breakfast wasn’t even!
Etc
It looked like there was blood stains on the lamp shade. There were dead bugs in the corners. It was shabby.
Exceptional Stay!
Quick & friendly check in. Surprised by the hot soup in the evening. Great breakfast too.
Not impressed
Overall, the stay was okay, but I encountered some cleanliness and service issues.
First, the cleanliness issue: when we entered the room, the comforter was not clean. I couldn’t take a picture of it, but I did take a picture of the table, which had residue all over it before we arrived.
Second, the service issues: we requested a crib, but it took almost two hours and two phone calls to receive it. In addition, the phone in the room would not connect to housekeeping or the front desk, so I had to Google the number and call from my mobile on roaming charges just to get connected.
Overall, it was a below-average experience. I’ve stayed in many quality inn many times, but this was the first time I’ve had these kinds of issues. On a positive note, the staff member on duty at night (the Indian gentleman) was very nice.