酒店回复: Hi Eduardo,Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our friendly staff. We appreciate your support and look forward to welcoming you again soon!
1.0分
商务出差
Worst motel I’ve ever stayed at customer service garbage roaches in the room bad felt like you were sleeping on a rock not worth the money
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酒店回复: Hi Barret, We are sad to see this 2-star rating. We never want our guests to have such an experience. Rest assured, we have addressed the issues mentioned internally for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
5.0分
商务出差
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Great place to stay!
I really like to stay here every time that I come to work turnarounds by Port Arthur. It’s very clean, the housekeeping ladies are amazing, always making sure you have what you need. The front desk ladies are also very helpful.
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酒店回复: Hi Jessica,Thank you for your kind words and loyalty! We're so glad to hear that you consistently enjoy your stays with us, especially during your work turnarounds. Our housekeeping and front desk teams will be thrilled to know their efforts made such a positive impact. We look forward to welcoming you back on your next visit!
4.0分
其他
Everything was great except the frog made a very loud humming noise.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear that everything was great during your stay. We apologise for the noise caused by the frog and will look into it to ensure a more peaceful environment for future guests. We appreciate you bringing it to our attention and hope to welcome you back soon!
4.0分
其他
New beds
Bed extremely small and hard. Very uncomfortable
3.0分
其他
Bed was way too hard.
Water Piping was making loud noises every so often during the night and waking me up.
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酒店回复: Hi Allan,Thank you for sharing your feedback. We are sorry to hear that the bed was too hard for your comfort and that the water piping noises disrupted your rest. We understand how important a peaceful night’s sleep is, and we will look into these issues to improve the experience for future guests. We appreciate your comments and hope to have the opportunity to make your next stay more comfortable.
5.0分
其他
Road construction made it a pain to get to and from until you learn the detours.
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酒店回复: Hi Stephen,We understand how frustrating road construction can be, and we appreciate your patience while navigating the detours. Hopefully, once you got familiar with the routes, it became a bit easier. We truly appreciate you choosing to stay with us and hope to welcome you back under smoother circumstances in the future!
5.0分
商务出差
The room is comfortable and clean
4.0分
其他
Thank you so much it was perfect
3.0分
其他
Broken coffee maker and none in the lobby
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酒店回复: Hi Andrea, Thank you for sharing your feedback. We are sorry to hear about the coffee pot and none in lobby and we will look into these issues to improve the experience for future guests. We appreciate your comments and hope to have the opportunity to make your next stay more comfortable.
服务非常好，员工非常友好
Worst motel I’ve ever stayed at customer service garbage roaches in the room bad felt like you were sleeping on a rock not worth the money
Great place to stay!
I really like to stay here every time that I come to work turnarounds by Port Arthur. It’s very clean, the housekeeping ladies are amazing, always making sure you have what you need. The front desk ladies are also very helpful.
Everything was great except the frog made a very loud humming noise.
New beds
Bed extremely small and hard. Very uncomfortable
Bed was way too hard.
Water Piping was making loud noises every so often during the night and waking me up.
Road construction made it a pain to get to and from until you learn the detours.
The room is comfortable and clean
Thank you so much it was perfect
Broken coffee maker and none in the lobby